Job summary
Are you a nurse or AHP looking for a change and to be involved in leading a service improvement project? We have an exciting new role for a Clinical Assessor to lead the patient eligibility assessment process for patients seeking access to NHS non-emergency patient transport services.
Working alongside the patient transport service administrative team, you will lead on the clinical triage and assessment of our patient's eligibility to receive this service.
There will be the opportunity to develop the service as part of a service improvement initiative, engage with clinical teams across the hospital, and complete a service evaluation.
We are looking for someone with excellent clinical triage and assessment skills, able to review patients from clinical notes and on the telephone. You will have excellent communication and interpersonal skills along with organisational, leadership and IT skills. You will have an interest in service improvements, the role good quality data plays in this, and be able to demonstrate the ability to work with multidisciplinary teams across the hospital to drive change.
The role is 9am-5pm Monday to Friday and a work from home day is available once established in the role. The role is fixed term for 12 months.
Informal contact or an informal visit to discuss the role is encouraged.
Main duties of the job
- The Clinical Assessor is an active member of a team that provides a high quality, evidence-based and clinical led patient transport eligibility assessment process for patients at The Royal Marsden.
- As a skilled clinical practitioner, the post holder is a source of knowledge, subject expert and specialist in patient transport eligibility and expertise for patients, relatives, and colleagues of all disciplines.
- Working with Trust clinical teams they will lead and manage the eligibility assessment process to ensure patients most in need of the service are able to receive it.
- They will coordinate a service evaluation of the assessment process and be able to instigate service improvements.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To manage all first line clinical appeals and coordinate clinical documentation and evidence to present for case review by Assistant Clinical Business Unit Manager at Trust 2nd line appeal process for patients seeking review of their eligibility assessment.
- Work with clinical teams and Consultants across the Trust in the provision and receipt of complex and sensitive clinical information about the assessment of a patients clinical management to provide patients with a clear clinically evidenced outcome to their patient transport eligibility.
- To refer and signpost patients to financial and welfare support. To signpost patients in accessing wider external services that provide support to patients.
- Maintaining contemporaneous and high-quality patient documentation as part of the assessment process.
- Will be able need to communicate complex information on the clinical outcome of a patients assessment which may involve challenging conversations with patients and their relatives.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To manage all first line clinical appeals and coordinate clinical documentation and evidence to present for case review by Assistant Clinical Business Unit Manager at Trust 2nd line appeal process for patients seeking review of their eligibility assessment.
- Work with clinical teams and Consultants across the Trust in the provision and receipt of complex and sensitive clinical information about the assessment of a patients clinical management to provide patients with a clear clinically evidenced outcome to their patient transport eligibility.
- To refer and signpost patients to financial and welfare support. To signpost patients in accessing wider external services that provide support to patients.
- Maintaining contemporaneous and high-quality patient documentation as part of the assessment process.
- Will be able need to communicate complex information on the clinical outcome of a patients assessment which may involve challenging conversations with patients and their relatives.
Person Specification
Education/Qualifications
Essential
- Diploma/Degree level study in a relevant discipline: nursing, occupational therapy, physiotherapy
- Relevant professional registration eg NMC
Desirable
- Post graduate clinical qualification or specialist training
Experience
Essential
- Sufficient post registration nursing experience in oncology or speciality to be confident and competent in using the required skills to do the job
- Experienced in patient assessment in a triage or pre-assessment role
- Evidence of experience of dealing with oncology patients and their families / carers.
- Evidence of experience in clinical supervision and appraisal.
- Evidence of experience of principles and practice in audit, outcomes measurement and clinical governance
- Project management or service evaluation experience
Desirable
- Experience in Clinical Management
Skills Abilities/knowledge
Essential
- Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members
- Evidence of working cooperatively in a team
- Ability to demonstrate self-motivation (working with minimal supervision)
- Ability to work accurately and reliably under pressure
- Ability to make decisions, organise and prioritise
- Evidence of commitment to customer care initiatives
- Knowledge and understanding of quality issues
- Computer Literacy (e.g. use of Microsoft Word, Excel and Outlook)
- Experience of database management and using patient information systems
- Evidence of collating, reviewing and presenting data in a variety of formats and presenting to different audiences
- Evidence of evaluating processes and identify solutions to problems
- Ability to coordinate as department
Desirable
- Experience in oncology or area of specialty
Person Specification
Education/Qualifications
Essential
- Diploma/Degree level study in a relevant discipline: nursing, occupational therapy, physiotherapy
- Relevant professional registration eg NMC
Desirable
- Post graduate clinical qualification or specialist training
Experience
Essential
- Sufficient post registration nursing experience in oncology or speciality to be confident and competent in using the required skills to do the job
- Experienced in patient assessment in a triage or pre-assessment role
- Evidence of experience of dealing with oncology patients and their families / carers.
- Evidence of experience in clinical supervision and appraisal.
- Evidence of experience of principles and practice in audit, outcomes measurement and clinical governance
- Project management or service evaluation experience
Desirable
- Experience in Clinical Management
Skills Abilities/knowledge
Essential
- Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members
- Evidence of working cooperatively in a team
- Ability to demonstrate self-motivation (working with minimal supervision)
- Ability to work accurately and reliably under pressure
- Ability to make decisions, organise and prioritise
- Evidence of commitment to customer care initiatives
- Knowledge and understanding of quality issues
- Computer Literacy (e.g. use of Microsoft Word, Excel and Outlook)
- Experience of database management and using patient information systems
- Evidence of collating, reviewing and presenting data in a variety of formats and presenting to different audiences
- Evidence of evaluating processes and identify solutions to problems
- Ability to coordinate as department
Desirable
- Experience in oncology or area of specialty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
