Job summary
The Royal Marsden Hospital has implemented a new Epic Digital Health Record System (DHR) in the last 12 months. From quicker access to patient records, to improved availability of documentation, and a patient portal, the new system is significantly improving patient outcomes, safety and experience. It also gives us more access to accurate real-time health information at our fingertips, which will enhance our existing life-saving research capabilities.We are now in the post-implementation, optimisation phase of the programme, developing the system even further, guided by the priorities set by the clinical services we support.This is an exciting time to join the team and to gain further skills. As DHR senior configuration analyst in the End User Devices Application Team you will be responsible for ensuring the system is configured to meet new 'best practice' ways of working.The successful candidate will need a good understanding of workflows and processes within an NHS hospital and it is desirable you hold a PRINCE2 Foundation and an Epic Certification or other DHR/EPR configuration qualification. You will be an expert in the application area, troubleshoot problems and address questions from end users regarding the application. You will also be expected to work with the testing team and ensure any testing activity is completed, tracked and is consistent with published timescales.
Main duties of the job
Excellent organisational, planning and interpersonal skills are necessary, as you will be responsible for negotiating and persuading senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience.Additionally, much of this work requires close collaborative and co-ordinated working with colleagues across the Trust, including other Applications in the DHR team, our partners at GOSH and with our DHR supplier Epic.If necessary, you must be prepared to undertake training (in the UK and overseas) and, within five months of start date, become qualified in at least one of the Epic applications.Post-pandemic our team will continue to work flexibly with a combination of remote and office based working days.We will provide an opportunity for you to undertake an aptitude test as the first stage of the application process. The test is a great way to ensure you would be successful in passing the Epic Certification and excel in this role.
o As an EPR Senior Configuration Analyst the post holder is responsible for:o Assisting with the delivery of the Trust's new electronic patient record (EPR) system within a designated teamo Working on several integrated areas to ensure a coordinated approach across all teamso Working in partnership with our partners, Great Ormond Street Hospital and Epico Analysing and suggesting ways to improve current workflows and working practices
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Supervise and provide day to day line-management to the Configuration Analysts within the team. Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements. Investigate end users preferences and populate databases as part of the configuration process. Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application. Ensure that the EPR system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks. Log issues as they arise and liaise with colleagues and the supplier to achieve resolution and update the systems accordingly. Escalate unresolved issues through the Configuration Manager or Design and Delivery Lead as appropriate. Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Supervise and provide day to day line-management to the Configuration Analysts within the team. Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements. Investigate end users preferences and populate databases as part of the configuration process. Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application. Ensure that the EPR system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks. Log issues as they arise and liaise with colleagues and the supplier to achieve resolution and update the systems accordingly. Escalate unresolved issues through the Configuration Manager or Design and Delivery Lead as appropriate. Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- IT qualification in MS Office or equivalent experience
- PRINCE2 Foundation
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous NHS experience
- Knowledge of medical terminology
- Experience of supervising or line-managing staff, including contributing to or performing appraisals
- Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
Desirable
- Experience of supporting change management
- Understanding of Information Governance
- Experience of Epic or other EPR configuration
Skills Abilities / Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situation
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
- Clear thinking and logical approach to technical problem solving
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Desirable
- Ability to present and argue a case confidently and persuasively
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- IT qualification in MS Office or equivalent experience
- PRINCE2 Foundation
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous NHS experience
- Knowledge of medical terminology
- Experience of supervising or line-managing staff, including contributing to or performing appraisals
- Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
Desirable
- Experience of supporting change management
- Understanding of Information Governance
- Experience of Epic or other EPR configuration
Skills Abilities / Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situation
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
- Clear thinking and logical approach to technical problem solving
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Desirable
- Ability to present and argue a case confidently and persuasively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
