Job summary
The successful candidate will need a good understanding of workflows and processes within an NHS hospital. Although it is not essential for you to have achieved Credentialed Trainer status, as training would be provided for the right candidate, it would be desirable for you to have gained Credentialed Trainer status in at least one or two Epic applications. You will be, or become, an expert in the application area, troubleshoot problems and address questions from end users during training or when supporting the Epic helpdesk. You will work closely with the Principal Trainers, gaining knowledge in new workflows or upgrades and ensuring the training environment and curriculum are kept up to date.
Excellent organisational, planning and interpersonal skills are necessary, as you will be training new starters in using Epic to carry out their role and responsibilities and for ongoing support to all users to ensure Epic is used efficiently and confidently.
Additionally, much of this work requires close collaborative and co-ordinated working with colleagues across the Trust, including the EPR team, and with our partners at GOSH and with our EPR supplier Epic.
Flexible working is required, with a combination of remote, office and classroom based working days across the Trust sites. Staff will work within a team rota to cover scheduled training sessions, adhoc training requests, floorwalking and telephone helpdesk cover, which is currently open from 8 am-6 pm during the week.
Main duties of the job
As an Epic (EPR) Credentialed Trainer the post holder is responsible for:
- Assisting with the delivery of the Trust's new electronic patient record (EPR) system training programme
- Delivering day-to-day end-user training for members of RMH staff on multiple system packages
- Successfully completing RMH's Credentialed Trainer training programme within a specified timeframe
- Assisting with troubleshooting and testing the training to ensure it is safe, usable, secure and robust.
- Answering calls and providing Epic support via the Connect Helpdesk.
- Provide bespoke training or refresher sessions as required.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Receive training on the courses you will teach from a certified Principal Trainer and attend any necessary courses, such as RMHs "Train the Trainer" course
- Deliver a panel presentation on the material you will be teaching to the Training Team,
- Work closely with the designated areas Principal Trainer, Training Manager and build team to administer training packages to reflect the Epic system build
- Be an expert in the training workflows, troubleshoot problems and address questions from end users
- Assist in specialist training sessions and offer administrative support to clinical specialist trainers;
- Participate in general administrative support for all training activities related to end-user training;
- Log issues as they arise and liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Training Manager, Principal Trainer or Configuration Team as appropriate;
- Report training progress, issues, and learning on a weekly basis to the Training Manager and/or Principal Trainer;
- Work with Learning and Development as necessary to ensure all training is being reported properly on the Learning Management System (LMS).
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Receive training on the courses you will teach from a certified Principal Trainer and attend any necessary courses, such as RMHs "Train the Trainer" course
- Deliver a panel presentation on the material you will be teaching to the Training Team,
- Work closely with the designated areas Principal Trainer, Training Manager and build team to administer training packages to reflect the Epic system build
- Be an expert in the training workflows, troubleshoot problems and address questions from end users
- Assist in specialist training sessions and offer administrative support to clinical specialist trainers;
- Participate in general administrative support for all training activities related to end-user training;
- Log issues as they arise and liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Training Manager, Principal Trainer or Configuration Team as appropriate;
- Report training progress, issues, and learning on a weekly basis to the Training Manager and/or Principal Trainer;
- Work with Learning and Development as necessary to ensure all training is being reported properly on the Learning Management System (LMS).
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
Desirable
- IT qualification in MS Office or equivalent experience
- PRINCE2 Foundation level
Skills & Abilities
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
Desirable
- Good analytical and project management skills
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Knowledge & Experience
Essential
- Experience of working in a training/teaching environment, or experience training staff as part of your role.
- Experience of developing Training material
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous NHS experience or experience of working in a healthcare environment
- Knowledge of medical terminology
Desirable
- Epic Credentialled Trainer status
- Understanding of Information Governance
- Experience of supporting change management
- Experience of Epic EPR configuration
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
Desirable
- IT qualification in MS Office or equivalent experience
- PRINCE2 Foundation level
Skills & Abilities
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
Desirable
- Good analytical and project management skills
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Knowledge & Experience
Essential
- Experience of working in a training/teaching environment, or experience training staff as part of your role.
- Experience of developing Training material
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous NHS experience or experience of working in a healthcare environment
- Knowledge of medical terminology
Desirable
- Epic Credentialled Trainer status
- Understanding of Information Governance
- Experience of supporting change management
- Experience of Epic EPR configuration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
