Job summary
We are looking for an experienced Audio-visual Technician / Events Administrator to provide support for our conference centre facilities and our exciting and expanding cancer events programme.
Our ideal candidate will be someone who has experience of working with audio-visual equipment and has knowledge of specialist AV hardware and software and can adapt to new technologies; has excellent administration skills, can work as part of a team and independently and accurately under pressure. In this era of digital transformation, our ideal candidate should have experience in providing technical expertise and meeting set-up and delivery across an array of platforms, specifically across Vito and Teams using OBS. As well as other platform operations for virtual events which includes the running of the platform, scheduling content, assisting with pre-recordings, building and maintaining the platform, uploading/editing the post event content.
To be successful in this varied role we will need you to be well organised, resourceful and have very good communication skills. The successful candidate will need to play an active role within our enthusiastic and committed team; this will require some flexibility in working hours. This is a great opportunity to be involved in delivering our world-renowned programme of events: working alongside eminent cancer specialists to support them in developing our study days and conference programme.
Main duties of the job
- To be responsible for the smooth and efficient performance of audio-visual activity within the Education and Conference Centre and The Royal Marsden School.
- To take a lead on the Education and Conference Centre digital and social media marketing portfolio.
- To contribute to, and implement, the continuous improvement of the service and the effective use of resources.
- Hours of service for the Conference Centre Team are 8.00 am to 10.00 pm, Monday to Friday with occasional weekend work so a flexible approach to work will be required to ensure that all duties are covered.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- To be responsible for the operational aspects of audio-visual services across the Education and Conference Centre.
- To help support the network of video conferencing facilities in use within the Education and Conference Centre, including the use of bespoke monitoring software.
- To provide advice, support and practical assistance to centre clients, both internal and external, in the use of all multimedia, video and audio equipment and facilities.
- To provide training and support to Conference Centre Staff and clients in the use of new IT and Audio-Visual equipment, including the interactive voting system.
- To support the Conference Team Manager in achieving customer and staff satisfaction targets as identified in the annual business plan.
- To assist the Conference Team Manager in the implementation of the marketing plan to promote activity linked to the Centre.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- To be responsible for the operational aspects of audio-visual services across the Education and Conference Centre.
- To help support the network of video conferencing facilities in use within the Education and Conference Centre, including the use of bespoke monitoring software.
- To provide advice, support and practical assistance to centre clients, both internal and external, in the use of all multimedia, video and audio equipment and facilities.
- To provide training and support to Conference Centre Staff and clients in the use of new IT and Audio-Visual equipment, including the interactive voting system.
- To support the Conference Team Manager in achieving customer and staff satisfaction targets as identified in the annual business plan.
- To assist the Conference Team Manager in the implementation of the marketing plan to promote activity linked to the Centre.
Person Specification
Education/Qualifications
Essential
Desirable
- Degree or equivalent qualification in event management, digital media or business administration
- HND or equivalent in IT, electronics or AV related field
Experience
Essential
- Administrative experience in a business and customer focused environment
- Experience of working with audio-visual equipment
Desirable
- Experience in web technologies and software, including HTML
- Digital media and marketing experience
- Experience in the preparation of publicity materials.
- Experience of health and safety assessments
- Experience of creating financial reports
Knowledge/Skills
Essential
- Knowledge of specialist AV hardware and software
- Ability to troubleshoot a multitude of hardware and software problems and to learn / adapt to new technologies
- Knowledge of technical expertise and meeting set-up/delivery across an array of virtual platforms, specifically across Vito and Teams using OBS
- Ability to perform other platform operations for virtual events which includes the running of the platform, scheduling content, assisting with prerecordings, building and maintaining the platform, uploading/editing the post event content.
- Knowledge of setting up breakout rooms within teams/zoom and a good understanding of live streaming/ delivering Hybrid Events.
- Knowledge of computer networking and data security
- Good communication (written, oral and online) and interpersonal skills with an ability to communicate at a variety of levels
- Good organisational skills, planning skills and attention to detail
- Computer literate, with a working knowledge to intermediate level of wordprocessing (Word), database (Access) and spreadsheet (Excel) software packages in Microsoft Office
- Knowledge of health and safety issues as they relate to service delivery.
- An innovative approach to problem solving.
- Ability to prioritise workload, work to deadlines and use own initiative
- Analytical skills for collating and reviewing reports/quality checking
- Systematic and organised approach to work
- Ability to work as part of a small team
Desirable
- Experience of webbased email marketing systems
- Experience of using social media in a marketing environment
- Knowledge of specific marketing approaches within a similar environment
Person Specification
Education/Qualifications
Essential
Desirable
- Degree or equivalent qualification in event management, digital media or business administration
- HND or equivalent in IT, electronics or AV related field
Experience
Essential
- Administrative experience in a business and customer focused environment
- Experience of working with audio-visual equipment
Desirable
- Experience in web technologies and software, including HTML
- Digital media and marketing experience
- Experience in the preparation of publicity materials.
- Experience of health and safety assessments
- Experience of creating financial reports
Knowledge/Skills
Essential
- Knowledge of specialist AV hardware and software
- Ability to troubleshoot a multitude of hardware and software problems and to learn / adapt to new technologies
- Knowledge of technical expertise and meeting set-up/delivery across an array of virtual platforms, specifically across Vito and Teams using OBS
- Ability to perform other platform operations for virtual events which includes the running of the platform, scheduling content, assisting with prerecordings, building and maintaining the platform, uploading/editing the post event content.
- Knowledge of setting up breakout rooms within teams/zoom and a good understanding of live streaming/ delivering Hybrid Events.
- Knowledge of computer networking and data security
- Good communication (written, oral and online) and interpersonal skills with an ability to communicate at a variety of levels
- Good organisational skills, planning skills and attention to detail
- Computer literate, with a working knowledge to intermediate level of wordprocessing (Word), database (Access) and spreadsheet (Excel) software packages in Microsoft Office
- Knowledge of health and safety issues as they relate to service delivery.
- An innovative approach to problem solving.
- Ability to prioritise workload, work to deadlines and use own initiative
- Analytical skills for collating and reviewing reports/quality checking
- Systematic and organised approach to work
- Ability to work as part of a small team
Desirable
- Experience of webbased email marketing systems
- Experience of using social media in a marketing environment
- Knowledge of specific marketing approaches within a similar environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
