Job summary
Working within the Private Care Division of the world famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the Billing of all Sponsors in respect of patients attending the hospital for treatment privately, sponsored by Embassies. The successful candidate will need to be methodical, accurate and have an excellent attention to detail. Excellent communication skills, both oral and written, are required as the post involves direct contact with staff at all levels.
Main duties of the job
The role will support the Billing Team Leader and Billing Manager to ensure that all activity submitted to the Consultant billing service is billed and recorded accurately, on time and in line with the targets set by the Private Patient Directorate.
The post-holder will ensure that all submissions are accurately entered into Compucare and invoiced in line with the Consultants instruction and applicable agreements with information sourced from Embassy price lists , PMI websites and liaison with the Consultant where appropriate to ensure an accurate bill is produced.
The post-holder will complete their duties & responsibilities in line with the standard operating procedures and ensure that any updates to these are escalated to the Consultant Team Leader for update.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
To effectively manage the PP Consultant Billing mailbox to ensure that submissions are processed with the agreed targets and urgent items are prioritised or escalated as appropriate.
Validate the submissions received against EPR and any appropriate data sources such as the Embassy price list and PMI websites where appropriate to ensure an accurate bill is issued. Any changes to the submission are to be agreed with the Consultant prior to issuing.
Accurately record details of surgical submissions on the data quality spreadsheet and action any approved with 1 working day.
To accurately record details of any invoices you have been unable to issue following failed validation on the Consultant query spreadsheet , contact the Consultant requesting additional information and manage until completion ensuring appropriate escalation takes place at business critical timings.
To ensure that all Embassy invoices are presented in agreed formats with required supporting information such as Letters of Guarantee (LOGs) and supporting annotations.
To prepare , audit , present and record a weekly handover invoices to the Embassy Credit Control team . To communicate with them regarding delivery dates , handover dates and deadlines.
Accurately record details of any missing LOGs on the missing LOG spreadsheet and action in line with the missing log process.
Ensure all billing errors are corrected and recorded for credit within agreed timelines. Notify the Billing Team Leader regarding any errors that need to be removed from the EDI upload
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
To effectively manage the PP Consultant Billing mailbox to ensure that submissions are processed with the agreed targets and urgent items are prioritised or escalated as appropriate.
Validate the submissions received against EPR and any appropriate data sources such as the Embassy price list and PMI websites where appropriate to ensure an accurate bill is issued. Any changes to the submission are to be agreed with the Consultant prior to issuing.
Accurately record details of surgical submissions on the data quality spreadsheet and action any approved with 1 working day.
To accurately record details of any invoices you have been unable to issue following failed validation on the Consultant query spreadsheet , contact the Consultant requesting additional information and manage until completion ensuring appropriate escalation takes place at business critical timings.
To ensure that all Embassy invoices are presented in agreed formats with required supporting information such as Letters of Guarantee (LOGs) and supporting annotations.
To prepare , audit , present and record a weekly handover invoices to the Embassy Credit Control team . To communicate with them regarding delivery dates , handover dates and deadlines.
Accurately record details of any missing LOGs on the missing LOG spreadsheet and action in line with the missing log process.
Ensure all billing errors are corrected and recorded for credit within agreed timelines. Notify the Billing Team Leader regarding any errors that need to be removed from the EDI upload
Person Specification
Education/Qualifications
Essential
- GCSE' or equivalent in maths and English
- Billing or account management experience
Desirable
- Education/Qualifications
- AMSPAR Certificate in Medical Terminology
Experience
Essential
- Experience raising and coding external invoices.
- Proven ability to work to strict deadlines, including ensuring that the resources of the team are used efficiently to meet all deadlines.
Skills Abilities/knowledge
Essential
- Ability to work pro-actively and co-operatively with senior management and clinical and admin staff
- Ability to demonstrate good judgment in sensitive situations, for instance balancing customer service and empathy with financial risk.
- Ability to communicate in a caring, informed manner to distressed patients and their relatives
Desirable
- Proven experience analysing and interpreting data.
Other Requirements
Essential
- Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK.
- Commitment to promoting equality and diversity in the workplace and in-service delivery and development.
- Ability to work effectively within a team.
- Strong sense of quality and ability to lead by example, ensuring that customer service is given high priority.
- Patient sensitive
Person Specification
Education/Qualifications
Essential
- GCSE' or equivalent in maths and English
- Billing or account management experience
Desirable
- Education/Qualifications
- AMSPAR Certificate in Medical Terminology
Experience
Essential
- Experience raising and coding external invoices.
- Proven ability to work to strict deadlines, including ensuring that the resources of the team are used efficiently to meet all deadlines.
Skills Abilities/knowledge
Essential
- Ability to work pro-actively and co-operatively with senior management and clinical and admin staff
- Ability to demonstrate good judgment in sensitive situations, for instance balancing customer service and empathy with financial risk.
- Ability to communicate in a caring, informed manner to distressed patients and their relatives
Desirable
- Proven experience analysing and interpreting data.
Other Requirements
Essential
- Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK.
- Commitment to promoting equality and diversity in the workplace and in-service delivery and development.
- Ability to work effectively within a team.
- Strong sense of quality and ability to lead by example, ensuring that customer service is given high priority.
- Patient sensitive
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
