Job summary
Working within the Private Care Division of the world-famous Royal Marsden Foundation Trust, you will be working within a busy Billing and Credit Control team based in Wallington, Surrey. We are seeking an enthusiastic and efficient administration officer to support the teams. To be successful the candidate will need to be methodical, accurate and have excellent attention to detail.
Main duties of the job
Responsible for the allocation of all payments made to the Royal Marsden Foundation Trust from self-pay patients and ensuring the invoices are sent to the patient in an accurate and timely manner.
To maintain the master file for the consolidation of Embassy invoices and to locate the relevant backing data as required.
Working closely with the Credit Control Dept, Embassy Credit Control, Consultant Billing, Billing, Admissions, Accounts, Cashier, Bank and external Private Medical Insurers, Embassy's and self-payers, the Cash Receipting Administrator will ensure full utilisation our systems and resources to accurately and timely manner to allocate payments to the appropriate invoice.
The Billing Team Administrator will seek to improve, develop, and adapt processes to achieve seamless allocation and ensure processes run smoothly.
The post holder will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To help design and implement a process to seamlessly allocated payments made to outstanding invoices which ensures all receipts are properly applied to the correct patients invoice.
- To send invoices in an appropriate and timely manner to self-paying patients and annotate Compucare appropriately.
- Maintain and update the consolidation master files.
- To accurately process Healthcode daily.
- To help design, prepare and review reports to monitor the number of invoices processed and consolidation letters of guarantee processed.
- Work with the Accounts and Billing team to encourage the utilisation of efficient methods and technology.
- Provide primary level problem resolution to both internal / external inquiries regarding past payments or refunds.
- Identify root causes for recurring errors and coordinate with the respective departments to resolve those issues.
- Effectively identify and communicate system issues regarding the payment application function and successfully work with IT to resolve them.
- To manage stationery ordering within the team.
- To attend appropriate meetings as required
- To work cooperatively with all administration staff within Private Care.
- To be aware of other cultures and religions whilst dealing with patients and to ensure vulnerable groups are not discriminated against.
- To ensure timely communication exists between the post holder and the management team.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To help design and implement a process to seamlessly allocated payments made to outstanding invoices which ensures all receipts are properly applied to the correct patients invoice.
- To send invoices in an appropriate and timely manner to self-paying patients and annotate Compucare appropriately.
- Maintain and update the consolidation master files.
- To accurately process Healthcode daily.
- To help design, prepare and review reports to monitor the number of invoices processed and consolidation letters of guarantee processed.
- Work with the Accounts and Billing team to encourage the utilisation of efficient methods and technology.
- Provide primary level problem resolution to both internal / external inquiries regarding past payments or refunds.
- Identify root causes for recurring errors and coordinate with the respective departments to resolve those issues.
- Effectively identify and communicate system issues regarding the payment application function and successfully work with IT to resolve them.
- To manage stationery ordering within the team.
- To attend appropriate meetings as required
- To work cooperatively with all administration staff within Private Care.
- To be aware of other cultures and religions whilst dealing with patients and to ensure vulnerable groups are not discriminated against.
- To ensure timely communication exists between the post holder and the management team.
Person Specification
Qualifications
Essential
- Good general education, educated to A level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Experience
Essential
- Substantial previous administration experience
- Intermediate Excel
Desirable
- Previous office experience
Skills/Abilities/Knowledge
Essential
- The ability to communicate effectively both written and spoken to a wide range of people.
- Willingness and demonstrable ability to work as part of a team
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision.
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands.
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Person Specification
Qualifications
Essential
- Good general education, educated to A level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Experience
Essential
- Substantial previous administration experience
- Intermediate Excel
Desirable
- Previous office experience
Skills/Abilities/Knowledge
Essential
- The ability to communicate effectively both written and spoken to a wide range of people.
- Willingness and demonstrable ability to work as part of a team
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision.
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands.
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
