Job summary
Are you ready to lead cutting-edge networking solutions and shape the future of network infrastructure for a world-renowned Cancer Services Hospital in the UK?
Royal Marsden Digital Services is seeking a Network Solutions Architect Manager to take the helm in a role that offers exciting challenges, innovation, and a chance to make a lasting impact on the care our clinical staff provides to patients.
At RM Digital Services, you will be at the forefront of designing, installing, maintaining, and future-proofing network systems and services for a leading cancer hospital. You'll play a vital role in ensuring that our clinical staff can provide the highest level of care to patients using modern digital platforms that rely on our network infrastructure.
Key opportunities include:
o Technical Design: As the network technical design authority, you'll guide the creation of solutions that will empower our clinical staff with the latest digital platforms for patient care.o Innovation: Stay updated on emerging technologies and practices, driving innovation within the Network team and across the organization to enhance the quality of care provided to our patients.
Main duties of the job
The Network Solutions Architect Manager is responsible for the design, installation, maintenance, and retirement of the network systems and the services under the responsibility of the Network. The post holder will provide strategic direction to manage and future proof all Network provisions, ensuring reliable and resilient service for all end users, together with reliable resilient network.
The post holder will also have responsibility for ensuring that trusts network infrastructure systems, including firewalls, routers, and switches, together with other associated hardware and software are maintained, developed and that they meet the needs of the Trust Roadmap for development of the networking infrastructure to support clinical and corporate services. The post holder acts as technical authority for projects and changes reliant on networking infrastructure.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For more information, please refer to the job description and personspecification.
- Responsible for the management of the Trust Network and responsible for managing the contractual relationship with network support providers.
- Manage Network suppliers, leading on technical compliance for key service review meetings, ensure a good supplier / customer relationship and to ensure effective service delivery of all 3rd party supplier networking responsibilities.
- Responsible to lead as the network technical design authority .
- Responsible to lead on network operational problem management
- Carry out Serious Incident reviews following network outages. Document and implement lessoned learned.
- Work with all technical leads of both internal and external 3rd parties to ensure that the requirements of the network solution architecture are implemented and managed appropriately in full.
- Develop and maintain a model of Royal Marsdens Network architecture and design a structure that is stable, resilient, and performant for the trusts current and future strategic business needs.
- Working closely with project and technical teams to review, interpret and respond to detailed business requirements specifications to ensure alignment between customer expectations and current and future networking capabilities.
- Own, develop and maintain the appropriate documentation required to describe the network solution architecture at both an enterprise and solution level (High-Level and Low-Level designs) and use different views to describe the architecture to audiences of varying levels of technical expertise.
Job description
Job responsibilities
For more information, please refer to the job description and personspecification.
- Responsible for the management of the Trust Network and responsible for managing the contractual relationship with network support providers.
- Manage Network suppliers, leading on technical compliance for key service review meetings, ensure a good supplier / customer relationship and to ensure effective service delivery of all 3rd party supplier networking responsibilities.
- Responsible to lead as the network technical design authority .
- Responsible to lead on network operational problem management
- Carry out Serious Incident reviews following network outages. Document and implement lessoned learned.
- Work with all technical leads of both internal and external 3rd parties to ensure that the requirements of the network solution architecture are implemented and managed appropriately in full.
- Develop and maintain a model of Royal Marsdens Network architecture and design a structure that is stable, resilient, and performant for the trusts current and future strategic business needs.
- Working closely with project and technical teams to review, interpret and respond to detailed business requirements specifications to ensure alignment between customer expectations and current and future networking capabilities.
- Own, develop and maintain the appropriate documentation required to describe the network solution architecture at both an enterprise and solution level (High-Level and Low-Level designs) and use different views to describe the architecture to audiences of varying levels of technical expertise.
Person Specification
Education / Qualifications
Essential
- Educated to master's level or equivalent IT experience
- Extreme Networks Design Specialist / CISCO Certified Network Professional
- ITIL Foundation Certificate in Service Management, v3/v4
Desirable
Skills Abilities / Knowledge
Essential
- Networking - Extreme, Cisco and NSX Platforms Advanced, professional level networking covering all aspects of Enterprise Class (inc Software Defined where applicable) LAN, WAN, Wireless Routing protocols (OSPF, EIGRP, IS-IS, BGP, RIP, Static) DHCP, DNS, Load Balancing
- Cloud Platforms: Azure Networking Foundations, AWS Networking Foundations
- Firewalls: Principles of Firewall policies, rule, zone, and address object management, NAT, Policy Base Routing Dynamic Lists, VPN Tunnels, Intrusion Protection and Threat Management
- Security: Authentication / Identity Management, Microsoft Active Directory, SAML / OAUTH (Azure SSO, ADFS, Conditional Access), Microsoft Certificate Services (PKI), Network Policy Services / Network Access Control
- Data Centre: Familiarity with Rack / Stacking requirements and dependencies, including Power and Cooling. Cabling standards and Requirements SFP (Copper / Optics) Facilities Management
- Monitoring and analytics: SNMP, Key LAN / WAN Link Monitoring, Flows and Application Analytics, Reporting and Alerting management, Capacity Assessments (Both physical and logical)
- Experience in IT Service Management, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems
- ITIL Foundation Certificate Experience in managing 3rd parties and 3rd party delivered services
Desirable
- Familiar with asset lifecycle management from delivery from manufacture to secure destruction
- Experience of working in a healthcare environment
Skills Abilities / Knowledge
Essential
- A strong commitment to customer service delivery and excellent organisational skills
- Ability to evaluate and respond to rapidly changing operational situations, often under pressure and with changing and sometimes conflicting priorities
- Must be able to effectively prioritise own work and that of the team to ensure workforce output is at an optimum level
- Excellent communication skills especially when dealing with complex technical information and colleagues who have limited IT knowledge and understanding
- Ability to document technical procedures/standards
- Well-developed technical troubleshooting, problem solving and analytical skills
- Interest in technical and application research
- Ability to work independently in a busy environment, often with frequent interruptions
- Ability to liaise with all levels of any organisation and build effective working relationships
- Clear thinking and logical approach to technical problem solving
- Approachable, patient, caring, adaptable, flexible and able to cope with uncertainty
- Willing to engage with and learn from peers, other professionals and colleagues and demonstrates a desire to improve performance and make a difference by focusing on goals
- Professional, calm and efficient manner
- Displays great attention to detail and accuracy
- Highly motivated with the ability to influence and inspire others
- Willingness and ability to develop self by learning new technologies and applications in relation to the needs of the role
Other Requirements
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff and relatives
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Person Specification
Education / Qualifications
Essential
- Educated to master's level or equivalent IT experience
- Extreme Networks Design Specialist / CISCO Certified Network Professional
- ITIL Foundation Certificate in Service Management, v3/v4
Desirable
Skills Abilities / Knowledge
Essential
- Networking - Extreme, Cisco and NSX Platforms Advanced, professional level networking covering all aspects of Enterprise Class (inc Software Defined where applicable) LAN, WAN, Wireless Routing protocols (OSPF, EIGRP, IS-IS, BGP, RIP, Static) DHCP, DNS, Load Balancing
- Cloud Platforms: Azure Networking Foundations, AWS Networking Foundations
- Firewalls: Principles of Firewall policies, rule, zone, and address object management, NAT, Policy Base Routing Dynamic Lists, VPN Tunnels, Intrusion Protection and Threat Management
- Security: Authentication / Identity Management, Microsoft Active Directory, SAML / OAUTH (Azure SSO, ADFS, Conditional Access), Microsoft Certificate Services (PKI), Network Policy Services / Network Access Control
- Data Centre: Familiarity with Rack / Stacking requirements and dependencies, including Power and Cooling. Cabling standards and Requirements SFP (Copper / Optics) Facilities Management
- Monitoring and analytics: SNMP, Key LAN / WAN Link Monitoring, Flows and Application Analytics, Reporting and Alerting management, Capacity Assessments (Both physical and logical)
- Experience in IT Service Management, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems
- ITIL Foundation Certificate Experience in managing 3rd parties and 3rd party delivered services
Desirable
- Familiar with asset lifecycle management from delivery from manufacture to secure destruction
- Experience of working in a healthcare environment
Skills Abilities / Knowledge
Essential
- A strong commitment to customer service delivery and excellent organisational skills
- Ability to evaluate and respond to rapidly changing operational situations, often under pressure and with changing and sometimes conflicting priorities
- Must be able to effectively prioritise own work and that of the team to ensure workforce output is at an optimum level
- Excellent communication skills especially when dealing with complex technical information and colleagues who have limited IT knowledge and understanding
- Ability to document technical procedures/standards
- Well-developed technical troubleshooting, problem solving and analytical skills
- Interest in technical and application research
- Ability to work independently in a busy environment, often with frequent interruptions
- Ability to liaise with all levels of any organisation and build effective working relationships
- Clear thinking and logical approach to technical problem solving
- Approachable, patient, caring, adaptable, flexible and able to cope with uncertainty
- Willing to engage with and learn from peers, other professionals and colleagues and demonstrates a desire to improve performance and make a difference by focusing on goals
- Professional, calm and efficient manner
- Displays great attention to detail and accuracy
- Highly motivated with the ability to influence and inspire others
- Willingness and ability to develop self by learning new technologies and applications in relation to the needs of the role
Other Requirements
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff and relatives
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
