Job summary
The Temporary Staffing team has the important task of coordinating bank services for the Royal Marsden Foundation Trust, and we have a fantastic opportunity for a highly motivated individual to join us as a Temporary Staffing Specialist.
The successful candidate will help provide a comprehensive temporary staffing service to all areas of the Trust, including recruitment, booking and invoicing.
You will enjoy working in a team and will be capable of working on your own initiative. This is a full time position, which includes working varied shifts of 8am-4pm, 9am-5pm and 10am-6pm.
Previous experience of working in temporary staffing, and/or with ESR and Trac preferable.
Main duties of the job
Site Base - Chelsea
This exciting role is an integral part of our busy Temporary Staffing Team, you will have the important task of coordinating bank services for the Royal Marsden Foundation Trust. You will provide a comprehensive temporary staffing service to all areas of the Trust, including bookings, invoicing and recruitment.
The role requires excellent organisational and interpersonal skills, and you must be able to work as part of a team and demonstrate a clear commitment to providing a high standard of customer service. You will enjoy working in a team and will be capable of working on your own initiative. You will be organised, self-motivated and keen to work in a fast-paced environment. The ideal candidate will have an excellent attention to detail, strong written and verbal communication skills, good IT skills.
In return, we will provide stimulating and varied work and continuous professional development in a busy and supportive team environment, making this a great opportunity to develop personally and professionally.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To ensure that a dynamic and efficient temporary staffing service is delivered and maintained on a day-to-day basis, proactively sourcing and providing temporary staffing cover for Nursing, AHP and A&C roles.
- Follow Trust SOPs in ensuring that all requirements for temporary staff are filled where possible by the appropriate bank workers, and where this is not feasible, to liaise with Services and follow procedures for escalating requirements to the Master Vendor as required.
- Review departments future rosters to gaps in staffing levels, liaising with services directly to confirm any temporary staff cover that may be needed. To act as first point of contact for any bank employee queries, password requests, and bank payroll enquiries.
- Work with Payroll provider to ensure that payroll issues are resolved and providing timely and professional service to our customers.
- Provide timely response to enquiries from managers and requestors regarding temporary staffing, in respect of direct engagement and agency framework compliance regulations. Raise instances of non-compliance with agency regulations from external providers, and escalate unresolved concerns to the Temporary Staffing Office Manager.
- Provide information and reports on temporary staff usage (fill rates), agency to bank ratio, mandatory training and compliance as requested.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To ensure that a dynamic and efficient temporary staffing service is delivered and maintained on a day-to-day basis, proactively sourcing and providing temporary staffing cover for Nursing, AHP and A&C roles.
- Follow Trust SOPs in ensuring that all requirements for temporary staff are filled where possible by the appropriate bank workers, and where this is not feasible, to liaise with Services and follow procedures for escalating requirements to the Master Vendor as required.
- Review departments future rosters to gaps in staffing levels, liaising with services directly to confirm any temporary staff cover that may be needed. To act as first point of contact for any bank employee queries, password requests, and bank payroll enquiries.
- Work with Payroll provider to ensure that payroll issues are resolved and providing timely and professional service to our customers.
- Provide timely response to enquiries from managers and requestors regarding temporary staffing, in respect of direct engagement and agency framework compliance regulations. Raise instances of non-compliance with agency regulations from external providers, and escalate unresolved concerns to the Temporary Staffing Office Manager.
- Provide information and reports on temporary staff usage (fill rates), agency to bank ratio, mandatory training and compliance as requested.
Person Specification
Education/Qualifications
Essential
- Educated to GSCE level or equivalent qualification
- Evidence of commitment to continuing professional development
Experience
Essential
- Experience of working in a customer focussed environment, demonstrating a commitment to providing customer service to a high standard
- Experience of working in a customer focussed environment, demonstrating a commitment to providing customer service to a high standard
- Experience of working within an HR or Temporary staffing function
Desirable
- Experience of using recruitment systems and electronic payroll system eg Electronic Staff Record, NHS Jobs, Trac or similar
Skills Abilities/knowledge
Essential
- Good IT skills and experience of using Microsoft Office, including Excel, Word and Outlook.
- Demonstrates good communication and interpersonal skills
- Excellent organisational and prioritisation skills
- Able to work under pressure and to tight deadlines maintaining attention to detail and accuracy
- Demonstrates flexible and proactive approach to carrying out tasks
- Demonstrates an ability to work well within a team and contribute to the wider team goals
Desirable
- Experience of using e- rostering/ bank staff or similar software
Person Specification
Education/Qualifications
Essential
- Educated to GSCE level or equivalent qualification
- Evidence of commitment to continuing professional development
Experience
Essential
- Experience of working in a customer focussed environment, demonstrating a commitment to providing customer service to a high standard
- Experience of working in a customer focussed environment, demonstrating a commitment to providing customer service to a high standard
- Experience of working within an HR or Temporary staffing function
Desirable
- Experience of using recruitment systems and electronic payroll system eg Electronic Staff Record, NHS Jobs, Trac or similar
Skills Abilities/knowledge
Essential
- Good IT skills and experience of using Microsoft Office, including Excel, Word and Outlook.
- Demonstrates good communication and interpersonal skills
- Excellent organisational and prioritisation skills
- Able to work under pressure and to tight deadlines maintaining attention to detail and accuracy
- Demonstrates flexible and proactive approach to carrying out tasks
- Demonstrates an ability to work well within a team and contribute to the wider team goals
Desirable
- Experience of using e- rostering/ bank staff or similar software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
