Job summary
An exciting opportunity has arisen for a Occupational Health Administrator at The Royal Marsden NHS Foundation Trust.
You will contribute to thethe efficient running of the Occupational Health Department by providing reception and administrator support to the multi-disciplinary team. You will have experience of working on a reception including diary management and experience of dealing with the public.
The successful candidate is required to be able to demonstrate excellent communication skills, the ability to multi-task and work collaboratively with all key stakeholders.
Main duties of the job
To contribute to the efficient running of the Occupational Health Department by providing reception and administrative support to the multi-disciplinary team and to meet the agreed quality standards set by the Department, helping to maintain high standards of customer care.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- At all times to maintain confidentiality of information provided either in person or information that is available within occupational health.
- To answer all enquiries from patients, staff and public pleasantly, efficiently and effectively either face to face or on the telephone.
- To obtain accurate information from clients (ensuring that any messages are passed on to relevant member of OH team in a timely fashion) in order to ensure that all enquiries are dealt with as efficiently as possible.
- To make appointments for Trust staff (and staff of external organisations with whom the Trust has SLAs) in line with organizational and departmental policies and protocols i.e. Pre-employment screening, Hepatitis B and Management Referrals.
- To ensure client details are recorded accurately on the Occupational Health software. To manage appointments diaries for OH consultant, medical, nursing arranging meetings/appointments on request.
- To liaise with other administrative staff to order supplies and arrange repairs of office equipment in line with Trust procedures.
- Photocopy standard documents for the Occupational Health team, ensuring standard letters and other documents are available at all times.
- To open all incoming post and ensure it is delivered to relevant people without delay.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- At all times to maintain confidentiality of information provided either in person or information that is available within occupational health.
- To answer all enquiries from patients, staff and public pleasantly, efficiently and effectively either face to face or on the telephone.
- To obtain accurate information from clients (ensuring that any messages are passed on to relevant member of OH team in a timely fashion) in order to ensure that all enquiries are dealt with as efficiently as possible.
- To make appointments for Trust staff (and staff of external organisations with whom the Trust has SLAs) in line with organizational and departmental policies and protocols i.e. Pre-employment screening, Hepatitis B and Management Referrals.
- To ensure client details are recorded accurately on the Occupational Health software. To manage appointments diaries for OH consultant, medical, nursing arranging meetings/appointments on request.
- To liaise with other administrative staff to order supplies and arrange repairs of office equipment in line with Trust procedures.
- Photocopy standard documents for the Occupational Health team, ensuring standard letters and other documents are available at all times.
- To open all incoming post and ensure it is delivered to relevant people without delay.
Person Specification
Education/Qualifications
Essential
- Good standard of written and spoken English
Desirable
- Educated to GCSE or equivalent
Experience
Essential
- Previous reception experience, including diary management Experience of dealing with the general public in a polite and effective manner, on the phone or face to face (including people who may be distressed
- Experience of using office equipment
Desirable
- Previous reception experience in the NHS
- Previous experience of working in an Occupational Health Department
Skills Abilities/knowledge
Essential
- Understanding and awareness of medical confidentiality and basic awareness of the Data Protection/GDPR
- Able to exercise judgement when dealing with client enquires and to help resolve problems and when to refer to senior OH Administrator and/or clinical staff in OH team
- Able to work within and equality and diversity framework and apply it to the work situation
- Demonstrates effective prioritising and organisational skills, with regards to dairy planning for the OH team
- Ability to work accurately under pressure and to organise own time, coping with unpredictable changes in activity (e.g. phone calls)
Person Specification
Education/Qualifications
Essential
- Good standard of written and spoken English
Desirable
- Educated to GCSE or equivalent
Experience
Essential
- Previous reception experience, including diary management Experience of dealing with the general public in a polite and effective manner, on the phone or face to face (including people who may be distressed
- Experience of using office equipment
Desirable
- Previous reception experience in the NHS
- Previous experience of working in an Occupational Health Department
Skills Abilities/knowledge
Essential
- Understanding and awareness of medical confidentiality and basic awareness of the Data Protection/GDPR
- Able to exercise judgement when dealing with client enquires and to help resolve problems and when to refer to senior OH Administrator and/or clinical staff in OH team
- Able to work within and equality and diversity framework and apply it to the work situation
- Demonstrates effective prioritising and organisational skills, with regards to dairy planning for the OH team
- Ability to work accurately under pressure and to organise own time, coping with unpredictable changes in activity (e.g. phone calls)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
