Job summary
Working within the Private Care Division of the world-famous Royal Marsden Foundation Trust. You will be working within a Billing and Credit Control team based in Wallington, Surrey. You will report to the Credit Control Team Leader to maximise recovery whilst ensuring close liaison with Private Medical Sponsors, Self-Pay patients, Contracts, Billing, systems, and quality & coding to minimise the risk of future debt. We are looking for someone to work with us as part of the team responsible for collecting payment of all the accounts in respect of consultant and trust invoices for treatment of patients. The successful candidate will need to be methodical, accurate and have an excellent attention to detail and excel skills. Excellent communication skills, both oral and written, are required as the post involves direct contact with Patient's, sponsors and staff at all levels.
Main duties of the job
The post holder will be required to work as part of the team responsible for ensuring that all payments owed to the Trust in respect of Private Medical Insurance Companies, Self-Funding Patients and Embassy sponsored patients are collected promptly and in accordance with the Standing Financial Instructions and the Standard Operating Procedures.
The post holder will be responsible for liaising with the Admissions and Accounts office in respect of billing queries to ensure that any issues are resolved quickly and efficiently.
The post holder will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To manage your own portfolio of ledgers.
- To pursue overdue invoices by telephone, email & letter within agreed timescales.
- To maintain accurate records of all investigative activity.
- To be responsible for querying shortfalls made by the private medical insurers (PMIs) or other sponsors where necessary.
- To be responsible for writing to all patients promptly where a shortfall in payment is their responsibility. This may be due to an excess or items not covered under the terms and conditions of the patients policy.
- To be responsible for resolving all unallocated credit on various accounts, ensuring that, before allocation, the payee is responsible for payment of the invoice.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To manage your own portfolio of ledgers.
- To pursue overdue invoices by telephone, email & letter within agreed timescales.
- To maintain accurate records of all investigative activity.
- To be responsible for querying shortfalls made by the private medical insurers (PMIs) or other sponsors where necessary.
- To be responsible for writing to all patients promptly where a shortfall in payment is their responsibility. This may be due to an excess or items not covered under the terms and conditions of the patients policy.
- To be responsible for resolving all unallocated credit on various accounts, ensuring that, before allocation, the payee is responsible for payment of the invoice.
Person Specification
Specific Experience and Qualifications
Essential
- AAT Technician Level or NVQ level 4 in accounting or equivalent experience
- ECDL qualification or equivalent experience - able to set up spread sheets and documents as well as input data onto pre prepared spreadsheets or word documents.
- Substantial experience of working in a creditor / invoicing payments department
- Customer Services experience
- Experience of using a computerized purchasing and payment system. and able to contribute to developments and systems improvements
Desirable
- Private patient accounts experience
- Experience of handling cash, credit cards , bank transfers and cheques
- Experience of effective team working
Personal Qualities
Essential
- Highly organized approach and ability to prioritize own work to meet tight deadlines and targets
- Flexible and able to work as part of a team to ensure that team deadlines are met
- Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
- Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies, embassies )
- Self motivated with a proactive approach to problem solving
- Prepared to contribute to how the department operates
- Strong sense of quality and customer focus
- Patient sensitive
- Able to carry out work with the high level of attention to detail required in an invoicing and credit control department
- The post holder must have good keyboard skills and will be expected to work continuously at a computer
Person Specification
Specific Experience and Qualifications
Essential
- AAT Technician Level or NVQ level 4 in accounting or equivalent experience
- ECDL qualification or equivalent experience - able to set up spread sheets and documents as well as input data onto pre prepared spreadsheets or word documents.
- Substantial experience of working in a creditor / invoicing payments department
- Customer Services experience
- Experience of using a computerized purchasing and payment system. and able to contribute to developments and systems improvements
Desirable
- Private patient accounts experience
- Experience of handling cash, credit cards , bank transfers and cheques
- Experience of effective team working
Personal Qualities
Essential
- Highly organized approach and ability to prioritize own work to meet tight deadlines and targets
- Flexible and able to work as part of a team to ensure that team deadlines are met
- Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
- Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies, embassies )
- Self motivated with a proactive approach to problem solving
- Prepared to contribute to how the department operates
- Strong sense of quality and customer focus
- Patient sensitive
- Able to carry out work with the high level of attention to detail required in an invoicing and credit control department
- The post holder must have good keyboard skills and will be expected to work continuously at a computer
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
