Central Referrals Officer

Job summary

The pursuit of excellence lies at the heart of everything we do here at The Royal Marsden NHS Foundation Trust. No matter what achieve, we're always striving to do more.

We are looking to build on the existing Central Referrals Service and create an expanded centralised team to manage referrals, triage and provide an accessible and consistent point of contact for patients with general and booking enquiries.

The ideal candidate will enjoy working in a friendly team, with the ability to prioritise and organise a busy workload with multiple demands. You will have excellent communication skills and be confident communicating with internal and external colleagues, and patients. You will be able to demonstrate an ability to deal with confidential and sensitive information and have strong IT skills. Support and training will be provided for successful candidate.

The role will be based in Carew House, Wallington. Carew House is immediately outside Wallington Station, with good train links in to both Surrey and London, and a short walk from the high street.

The Royal Marsden NHS Foundation Trust actively encourages employees to continue their professional development and offers a range of benefits including a car lease scheme, cycle to work scheme, and a staff counselling service.

This is an exciting opportunity to help build and shape an pivotal service within an esteemed organisation. If this sounds like something you want to be a part of, please apply today.

Main duties of the job

The Central Referrals Office (CRO) is the central point for all NHS referrals coming into the Royal Marsden Trust. The office deals with both the processing of referrals and queries that arise from new referrals. It checks and processes referral data to ensure the referral information recorded is accurate and complete, and that this is of a high standard of data quality and processed in a timely manner to ensure compliance with government waiting times.

The Central Referrals Office identifies any queries regarding eligibility for NHS Treatment and ensures adherence to the correct process for referrals received from other parts of the UK and countries with which we have a reciprocal agreement.

It establishes and maintains professional relationships with medical secretaries, outpatients, medical staff, and other relevant departments to ensure the needs of the stakeholder are met.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.