Job summary
This is an exciting opportunity to join our Integrated Education Business Support team in a newly funded role, made possible through external tariff funding from NHSE to enhance the quality of the learning experience across University Hospitals Sussex NHS Foundation Trust.
As the Front of House Business Team Leader, you will play a pivotal role in ensuring our Integrated Education Training Centres (IETCs) provide a welcoming, professional, and efficient environment for learners, staff, and visitors. This role is central to delivering high-quality educational events and supporting the Trust's commitment to excellence in education and training.
The role is based in one of our Hospitals, Monday to Friday. The base site will be agreed with the successful applicant. Travel to all sites will be required.
For informal chat, please contact Jon Nodding, Head of Education Business Management at: jon.nodding1@nhs.net
Main duties of the job
The Front of House Business Team Leader is responsible for overseeing the Front of House Administrators and working with the audio-visual (AV) IT teams across the trust. This role is a key part of the Integrated Education Business Support team and plays a vital role in ensuring the smooth operation of our Integrated Education Training Centres (IETC). The post holder will lead the delivery of a professional, welcoming front-of-house service that supports both staff and visitors.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Please refer to the Job Description for full details.
The post holder will be responsible for coordinating and supporting the management of event bookings, including sourcing suitable rooms, liaising with attendees, and overseeing all logistical elements to ensure the successful delivery of events and educational sessions within the Integrated Education Training Centres (IETC). This includes managing the room booking system, monitoring usage, and producing reports on activity. Working closely with the Head of Integrated Education Business Management, the post holder will ensure that all venues are fully operational and fit for purpose.
While the primary focus of the role is to lead the front of house team across the IETCs, the post holder will also contribute to routine varied managerial and administrative tasks and support projects as directed by the Head of Education Business Management. These include interpreting policy, regulatory and contractual frameworks for other functions within IE, writing agreements for placements and training at universities and leading on business cases for establishing service level agreements with users across the trust.
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Please refer to the Job Description for full details.
The post holder will be responsible for coordinating and supporting the management of event bookings, including sourcing suitable rooms, liaising with attendees, and overseeing all logistical elements to ensure the successful delivery of events and educational sessions within the Integrated Education Training Centres (IETC). This includes managing the room booking system, monitoring usage, and producing reports on activity. Working closely with the Head of Integrated Education Business Management, the post holder will ensure that all venues are fully operational and fit for purpose.
While the primary focus of the role is to lead the front of house team across the IETCs, the post holder will also contribute to routine varied managerial and administrative tasks and support projects as directed by the Head of Education Business Management. These include interpreting policy, regulatory and contractual frameworks for other functions within IE, writing agreements for placements and training at universities and leading on business cases for establishing service level agreements with users across the trust.
Person Specification
Essential
Essential
- Degree level or equivalent experience.
- Evidence of ongoing training and development within a related subject area.
- Ability to lead a team.
- Ability to organise and prioritise own workload and that of others.
- Competent in using Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Developed communication skills at all levels (face-to-face and telephone)
- Friendly, courteous, and professional approach
- Ability to use tact and diplomacy where necessary
- Committed and motivated approach to work
- Confidence in problem-solving and finding solutions.
- Excellent organisational skills
- Ability to accept responsibility
- Accurate keyboard/data entry skills
- Ability to identify development opportunities for team members
Desirable
- Knowledge of Trust room booking system
- ICDL (International Computer Driving Licence)
- Knowledge of audio-visual equipment.
- Knowledge of the NHS
- Knowledge of Clinical Education
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Essential
Essential
- Degree level or equivalent experience.
- Evidence of ongoing training and development within a related subject area.
- Ability to lead a team.
- Ability to organise and prioritise own workload and that of others.
- Competent in using Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Developed communication skills at all levels (face-to-face and telephone)
- Friendly, courteous, and professional approach
- Ability to use tact and diplomacy where necessary
- Committed and motivated approach to work
- Confidence in problem-solving and finding solutions.
- Excellent organisational skills
- Ability to accept responsibility
- Accurate keyboard/data entry skills
- Ability to identify development opportunities for team members
Desirable
- Knowledge of Trust room booking system
- ICDL (International Computer Driving Licence)
- Knowledge of audio-visual equipment.
- Knowledge of the NHS
- Knowledge of Clinical Education
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
