Receptionist

Job description

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

Represent the ED Department by acting as the first point of contact to anyone visiting or contacting ED, including providing information and advice to patients, visitors and staff, being mindful of patient confidentiality; provide special assistance to those with communication difficulties e.g. non-English speaking, hard of hearing etc.

Read and update the Reception Communication Diary at the commencement of each shift and use it as a communication tool for self and colleagues.

Arrange patient transport for patients on discharge home or transferring to another hospital. Ascertain type of transport and patients destination.

Act at the ED Staff Base as the first point of contact to anyone visiting or contacting the Staff Base, including providing information and advice to patients, visitors and staff being mindful of patient confidentiality; directing visitors to appropriate areas as required, provide special assistance to those with communication difficulties e.g.

Non-English speaking, hard of hearing etc.

To advise the Overseas Team of any overseas patients to enable the Trust to invoice the patient and recoup cost.

Provide a patient co-ordination and administrative service to all members of the multi- disciplinary team to maintain patient flow, in particular working directly with the Nurse In Charge to ensure a coordinated approach.

Ensure close communication with colleagues working in the Reception area: informing them of expected resuscitation, trauma or accepted patients by other specialties, giving any patient details so that information is ready and treatment is not delayed on patient arrival.

Use bleep system to contact medical and nursing staff of different specialties: informing them of patient arrival; ensure they are aware of patient situation in relation to waiting targets.

Highlight breach times of patients to the Nurse In Charge, patients named nurse and doctor.

Assist patient relatives and friends where possible e.g. telephone calls; making sure they are kept informed of patient treatment.

Support the Administration Team by arranging or covering staff absence, sometimes at short notice, to ensure the maintenance of 24 hour cover.

Prior to submission of your applicationfor any internal secondment or fixed term post, please ensure that you have discussed this with your line managerto obtain their approval.

If you do not have written approval from your current line manager to take this position if successful as an internal secondment opportunity, it would be offered as a fixed term position.

Person Specification

applicaton

Essential

• achieved grades / years experience

Desirable

• achieved grades / years experience

interview

Essential

• achieved grades / years experience

Desirable

• achieved grades / years experience

Equality, Diversity and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Emergency Department

Lyndhurst Road

Worthing

BN11 2DH

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)