Car Park Warden

Job description

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

The car park wardens help patients, visitors and staff to safely park their vehicles to ease access to clinics, wards and places of work. It is also a function of the post to manage vehicle movements across the sites to ensure emergency vehicles can access all areas. The post also requires the collection and processing of activity data and the production and issuing of permits, warnings and vehicle Parking Charge Notices (PCNs).

Monitoring of traffic, tickets and cash collections from all the trust car park pay stations for the specified hours each week (including Bank Holidays and week-ends).

A flexible attitude towards the hours of work will be expected when necessary in view of the seasonal and daily pressures of visitor use. Times may be adjusted according to local circumstances and subject to discussion with service manager.

Monitoring and reporting on all the activities that take place on the Trust sites, especially car parking for the specified hours each week (including Public Holidays and weekends).

Some evening work will be required to gain a fuller picture of the activities that take place on the Trusts sites. Times may be adjusted according to local circumstances and subject to discussion with the Car Park Services Manager Contract Services.

Help with the positive management of all trust car parks and roadways ensuring ease of access for patients, visitors, staff, contractors and suppliers to the sites and buildings.

DIMENSIONS: The post holder will be required to work in all weathers patrolling the parking areas and roadways of the hospital sites. The post also requires communication with members of the public, contractors to the Trust and staff to ensure the efficient management of the site car parks and parking areas.

KEY RELATIONSHIPS: Patients and visitors, staff, contractors, ambulance crews, police and fire and rescue services, Management and colleagues.

STRUCTURE CHART:

Main Duties:

1. To represent the Trust maintaining a clean tidy uniformed appearance.
2. To gather, process, keep and protect car park and car park user information and data and produce reports. Supervise all parking and checking of all vehicles for non-payment of parking fees.
3. To manage vehicles entering and leaving the car parks, parking areas and roadways enabling patients, visitors and staff to enter the Trust sites and buildings with ease and without causing stress or delay.
4. To participate in the collection of money from and the maintenance of the Pay on Foot / Pay & Display machines.
5. To maintain the cleanliness of the car parking equipment and the signage and to assess quarterly the road markings and traffic calming devices.
6. To maintain ticket levels in entry and exit stations.
7. The production and issuing of permits, warnings and vehicle parking charge notices (PCNs).
8. To process, manufacture and issue staff IDs (Chichester only).
9. Communicate clearly and effectively with patients, visitors, staff, contractors and other emergency services to ensure there is clear access to all areas at all times.
10. To ensure the patient, visitor experience is a positive experience.
11. The collection of parking fees and issuing of egress tickets using a cash register, keeping accurate daily reports including cash, ticket records to comply with audit controls.
12. Supervise and assist with car parking with the aim of providing a safe and easy experience for all visitors.
13. Assist patients and visitors in finding their way around the Trust site.
14. Report to the line manager any irregularities concerning the safety of the site and to monitor generally the condition and use of the Trust sites.
15. To report registration number of a vehicle, when the owner refuses to pay, in order that the necessary action can be taken.
16. Carry out machine repairs where possible.
17. Report faults to equipment supplier for repair when unable to repair.

Person Specification

Evidence and assesment

Essential

• I.T Literate, Work, Excel Etc
• English & Maths A-C Grade or Equivalent
• Customers services level 2 NVQ or Equivalent

Desirable

• Previous experience working within Healthcare
• Previous experience with Customer focused workplace
• Understanding of BPA guidelines

Equality, Diversity, and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

St. Richards

Spitalfield lane, Chichester St.Richards Hospital

Chichester

PO19 6SE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)