Patient Access Manager - Systemic Anti-Cancer Therapy

Job summary

Are you an experienced NHS administrative leader with a passion for improving patient pathways and delivering excellent cancer services? We are looking for a proactive, skilled and compassionatePatient Access Manager for Systemic Anti-Cancer Therapies (SACT) services--a pivotal role at the heart of our Cancer Directorate.

At UHSussex, our vision is simple: Excellent Care Everywhere. As part of our SACT Operational Management team, you will play a crucial role in ensuring patients receive timely, safe and high-quality access to SACT across all Trust sites.

We're looking for someone who is:

• An experienced NHS administrative manager with strong understanding of patient access, clinical pathways, cancer waiting times and booking systems.
• Skilled in leading and motivating administrative teams in busy, high-pressure environments.
• Confident in analysing complex data, identifying risks, and implementing solutions.
• Highly organised, adaptable, and able to manage conflicting priorities.
• An excellent communicator who can build strong relationships with clinical and non-clinical teams.
• Proficient with PAS and Microsoft Office; experience with Chemocare or SACT scheduling is desirable.

The post holder will be based primarily at Worthing Hospital required to work across all sites including Chichester, Brighton & Haywards Heath. This is an influential role where your leadership directly supports timely patient care and excellent patient experience across our SACT units.

Main duties of the job

As the Patient Access Manager (SACT), you will:

• Lead and develop administrative teams responsible for patient access, reception, scheduling, ward administration and SACT booking services.
• Ensure smooth, efficient patient flow by managing treatment waiting lists, templates and schedules across PAS, Chemocare and other electronic systems.
• Proactively monitor capacity and demand, identifying potential delays and working closely with clinical teams to resolve issues.
• Oversee all administrative functions including rota planning, performance management, recruitment, appraisals and staff development.
• Work collaboratively with Matrons, Operational Managers, schedulers, reception teams, clinicians and pharmacy colleagues to support delivery of cancer waiting time standards.
• Support continuous service improvement through data analysis, policy development, pathway refinement and effective communication across the Directorate.
• Act as the key point of contact for complex booking queries, complaints, pathway issues and performance risks.

About us

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Job description

Job responsibilities

This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. Sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds, and any role-specific criteria. For example, applicants for the Senior HCA role must be able to evidence a minimum of 2 years experience in the same role to qualify for sponsorship.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

Person Specification

Experience & Skills

Essential

• Detailed knowledge of the NHS, acquired through diploma or equivalent experience or training plus further specialist knowledge and experience
• Extensive knowledge of managing NHS administration, waiting lists, patient booking systems and processes
• Extensive knowledge of national and local policies and targets relating to patient access, waiting times, booking and choice.
• Able to independently develop standards, guidance, policies and procedures.
• An excellent communicator with experience of managing administrative teams within a NHS setting with the ability to motivate, delegate, manage and direct people in a busy high pressure environment
• Highly organised and IT literate, with the ability to analyse, interpret and compare complex statistical data, note trends and take appropriate action

Desirable

• Experience of SACT services, scheduling, PAS and Chemocare

Qualifciations

Essential

• Degree/Diploma in Business Administration or equivalent experience

Equality, Diversity and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)