Job summary
This is an exciting opportunity for an experienced and proactive Assistant Service Manager to join the Specialist Directorate.
You will be a motivated manager with a proven track record of planning outpatients and theatre cover. You will have experience in managing RTT & cancer pathways, validation, people management and be a flexible team player. You will be able to prioritise your own and your team's workload at short notice to support services facing constantly changing priorities.
This is a unique development role with opportunity to gain the experience needed to progress to more senior operational management by enabling the successful applicant to develop their skill set through exposure and experience of Urology predominantly but across Specialist Surgery Directorate.
Main duties of the job
This role will provide operational assistance to the Urology Directorate for the day-to-day management of clinics, theatres, and admin teams. They will support the Operations Manager in the delivery of elective and outpatient lists and ensuring UHSussex meets national and local targets The post holder will also contribute and support the Directorate and Operational team with any administrative or business planning requirements within the Surgical Division and represent the Directorate at Divisional meetings as required.
Support the General Manager, Operations Manager and Service Manager with the delivery of the Directorate's objectives and support Admin and Clerical staff.
Budgetary control of the Secretaries/Specialty Co-ordinators and Clerical Assistants, plus involvement in managing other budgets under the direction of Operational Managers
About us
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in ourcandidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Main Duties and Responsibilities
Communication
- Communicate with all staff groups within the designated areas.
- Communicate with the Operational Managers, report and facilitate the development of skill mix and service development reviews.
- Promote workforce planning in line with the activity and skill requirements of the Division.
- Provide information to the Operational Managers to facilitate and develop process for planning workforce initiatives.
- Work with the Operational Managers in supporting the development of robust systems, processes and procedures.
Service Delivery and Improvement
- To have knowledge and understanding of specific urology pathways and play an active role in service improvement.
- To provide professional support for the Directorate and to promote the delivery of high quality cost effective services.
- To manage and support the Service Manager and Operational Manager in their role.
- To review standards of service continuously to meet national targets for the Division.
- Regularly review with the Service and Operational Manager, contractual agreements, both activity and financial.
- With the Operational Managers, develop processes and procedures to track performance within the Division.
- Prepare reports as required against national standards.
- Support the Operational Managers to deliver a balanced budget at the end of the financial year. Provide data as required monthly to enable actions to be taken promptly.
- Where necessary work with the Operational Managers to establish a good understanding of staffing requirements within the Division.
- Support the Operational Managers with planning and performance and monitor it on a daily basis.
- Ensure systems are robust for the recording of quality improvements and prepare reports requested by the Operational Managers.
- Work with the Operational Managers to prepare data and reports for the Integrated Business Plan for the Division.
- As requested produce information for the Operational Managers for business cases and service changes.
- Analyse referrals and clinical activity in order to understand demand for services in the future
- Work actively to reduce DNAs
- Liaise with Consultants regarding their clinics and theatre lists in order to resolve problems and improve efficiency
- To work with the Care Group Support Manager to roll out new processes
- To manage and support the cancer navigator post, ensuring that the local and national targets are met
- To constantly review processes to facilitate service improvement and patient experience for all pathways including cancer pathways
Please refer to attached Job Description for full description
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Main Duties and Responsibilities
Communication
- Communicate with all staff groups within the designated areas.
- Communicate with the Operational Managers, report and facilitate the development of skill mix and service development reviews.
- Promote workforce planning in line with the activity and skill requirements of the Division.
- Provide information to the Operational Managers to facilitate and develop process for planning workforce initiatives.
- Work with the Operational Managers in supporting the development of robust systems, processes and procedures.
Service Delivery and Improvement
- To have knowledge and understanding of specific urology pathways and play an active role in service improvement.
- To provide professional support for the Directorate and to promote the delivery of high quality cost effective services.
- To manage and support the Service Manager and Operational Manager in their role.
- To review standards of service continuously to meet national targets for the Division.
- Regularly review with the Service and Operational Manager, contractual agreements, both activity and financial.
- With the Operational Managers, develop processes and procedures to track performance within the Division.
- Prepare reports as required against national standards.
- Support the Operational Managers to deliver a balanced budget at the end of the financial year. Provide data as required monthly to enable actions to be taken promptly.
- Where necessary work with the Operational Managers to establish a good understanding of staffing requirements within the Division.
- Support the Operational Managers with planning and performance and monitor it on a daily basis.
- Ensure systems are robust for the recording of quality improvements and prepare reports requested by the Operational Managers.
- Work with the Operational Managers to prepare data and reports for the Integrated Business Plan for the Division.
- As requested produce information for the Operational Managers for business cases and service changes.
- Analyse referrals and clinical activity in order to understand demand for services in the future
- Work actively to reduce DNAs
- Liaise with Consultants regarding their clinics and theatre lists in order to resolve problems and improve efficiency
- To work with the Care Group Support Manager to roll out new processes
- To manage and support the cancer navigator post, ensuring that the local and national targets are met
- To constantly review processes to facilitate service improvement and patient experience for all pathways including cancer pathways
Please refer to attached Job Description for full description
Person Specification
Qualifications
Essential
- oDegree or Diploma, or with proven and equivalent relevant knowledge and experience
- oExperience of continued learning and professional development to postgraduate diploma or equivalent level.
Knowledge & Experience
Essential
- oProven evidence of effective people management and leadership skills
- oEvidence of the ability to source interpret and report on highly complex data
- oEvidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
- oExperience of working within a complex, varied and unpredictable environment
- oAbility to work as part of a team and / or independently across departmental, organisational and professional boundaries
- oExcellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
- oKnowledge and experience of the implementation of performance management processes
Desirable
- oWorking at management level within the NHS
- oDemonstrates an understanding of the environment within which the Trust operates, its role in serving the public and patients, its governance structure and national agendas
- oDemonstrates an understanding of governance frameworks.
- oExperience of managing staff
Freedom to act
Essential
- oDay to day freedom to act operationally and make decision with escalation only to senior where there are issues with conflicting targets or clinical decisions or excessive resource implications
Skills
Essential
- oAbility to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information.
- oExcellent communication & interpersonal skills; able to communicate effectively at all levels and overcome barriers to understanding and resistance to change.
Desirable
- oThe ability to motivate others and facilitate change
- oConflict management and negotiation skills
Specific Requirements
Essential
- Consistently demonstrates behaviours and attitudes that supports the Trust's Vision of "We Care" by being: oKind oFriendly oRespectful oProfessional oA Team
- Interested and focused on what our patients want
- Able to use own values, strengths and abilities to consistently deliver high standards of service
- Able to work with others in teams and networks to deliver and improve services
- Able to manage services effectively (resources, people and performance)
Planning/ organisational
Essential
- oExcellent organisational skills and attention to detail
- oAbility to prioritise workload and work to deadlines.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Qualifications
Essential
- oDegree or Diploma, or with proven and equivalent relevant knowledge and experience
- oExperience of continued learning and professional development to postgraduate diploma or equivalent level.
Knowledge & Experience
Essential
- oProven evidence of effective people management and leadership skills
- oEvidence of the ability to source interpret and report on highly complex data
- oEvidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
- oExperience of working within a complex, varied and unpredictable environment
- oAbility to work as part of a team and / or independently across departmental, organisational and professional boundaries
- oExcellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
- oKnowledge and experience of the implementation of performance management processes
Desirable
- oWorking at management level within the NHS
- oDemonstrates an understanding of the environment within which the Trust operates, its role in serving the public and patients, its governance structure and national agendas
- oDemonstrates an understanding of governance frameworks.
- oExperience of managing staff
Freedom to act
Essential
- oDay to day freedom to act operationally and make decision with escalation only to senior where there are issues with conflicting targets or clinical decisions or excessive resource implications
Skills
Essential
- oAbility to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information.
- oExcellent communication & interpersonal skills; able to communicate effectively at all levels and overcome barriers to understanding and resistance to change.
Desirable
- oThe ability to motivate others and facilitate change
- oConflict management and negotiation skills
Specific Requirements
Essential
- Consistently demonstrates behaviours and attitudes that supports the Trust's Vision of "We Care" by being: oKind oFriendly oRespectful oProfessional oA Team
- Interested and focused on what our patients want
- Able to use own values, strengths and abilities to consistently deliver high standards of service
- Able to work with others in teams and networks to deliver and improve services
- Able to manage services effectively (resources, people and performance)
Planning/ organisational
Essential
- oExcellent organisational skills and attention to detail
- oAbility to prioritise workload and work to deadlines.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
