Cardiac Administration Assistant

Job description

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

Communication

Utilise all modern IT tools available to provide the most efficient use of time and the most effective service.

Telephone patients, producing letters and liasing with the multidisciplinary team regarding the booking of patients.

Responsible for the booking of patients requiring diagnostic tests. Communicate with patients regarding appointment details. This may involve the booking of multiple appointments for one patient and having a good understanding of the length and complexity of diagnostic tests.

To deal with large volumes of day to day enquires from patients and trust staff in a polite and professional manner.

To deal with large volumes of emails to the shared inbox in a timely and professional manner.

Service delivery and improvement

Compile and update patients personal details on CareFlow (PAS) and amend their files accordingly. Register new patients as required.

Take active involvement in the waiting lists and patient tracking lists to ensure all diagnostic targets are met and to understand fully the referral to treatment time pathway.

Arrange and book appointments co-ordinating tests and outpatient appointment to ensure results available. Ensure all patients receive appropriate appointment letters. Also to ensure all patients receive appropriate documentation related to their appointment.

Adding patients to multiple waiting lists in a timely manner, ensuring all Trust protocols for waiting list management are adhered to.

Keep abreast of booking template changes and actively use templates to check work and activity.

To access CareFlow (PAS) and input and collect information when required.

To collate weekly and monthly data for visualisation of targets when required.

To undertake other duties assigned by the Principal Cardiac Physiologist as appropriate.

To actively participate in huddles, raising issues when necessary.People management and development

Responsible for carrying out duties in line with the Trusts e-rostering processes, including supporting staff allocation, and contributing to effective budget reconciliation and workforce planning

Patient care delivery

Understanding / adherence of Patient Access Policy to maximise patient attendance.

Learning and development

Attend mandatory training updates as required.

Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

Identify own learning needs and jointly plan training requirements with your line manager

Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

To comply with the Trusts Health and Safety policy.

To adhere to the Trusts Health, Wellbeing and Attendance Policy.

Person Specification

Experience/ Qualifications

Essential

• 4 GCSE's or equivalent grades 4-9 (A-C) including English and Maths or educated to NVQ level 3 or equivalent.
• Substantial administrative knowledge and experience

Desirable

• Experience working in an NHS environment

Skills

Essential

• Excellent working knowledge of administrative and secretarial practice.
• Working knowledge of NHS organisations.
• Good organisational skills and the ability to work as part of a team and independently.
• The ability to prioritise own workload.
• Ability to work in a flexible manner.
• Time management skills.
• Excellent computer skills with knowledge of M365
• Excellent keyboard skills

Desirable

• Patient Administrative System (CareFlow) experience

Equality, Diversity and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital

Eastern Road

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)