Job summary
This role is a front line administrative and reception position, where positive, caring, and supportive interactions with patients are key. You will provide an efficient and effective service to the new Acute Medical Unit, managing a regular intake of patients arriving at the department with a variety of medical issues.
Good communication and inter-personal skills are essential, interacting with tact, diplomacy, and resilience as you manage the arrival of patients and relatives within the Acute Medical Unit
Main duties of the job
Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff.
Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.
To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.
To take clear and accurate messages and ensure prompt delivery to the appropriate person.
To escalate to team leader issues which require intervention.
Responsible for effective shift handover.
The post holder is the first point of contact for the patient and must be able to judge the situation. Can multi-task and be able to work under pressure. Be able to answer complex and sensitive enquires both in person and over the telephone.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Job description
Job responsibilities
To participate in the Acute Medical Unit Administration team rota providing a 7-day service fully and flexibly from 07:30-20:00 to the unit and as necessary work across the Acute Floor providing support as directed.
To proactively organise support services, e.g. transport, portering, social services, domestic, catering, interpreting services, etc. as directed by the nurse in charge.
Maintain confidentiality and dignity at all times.
To be aware of and contribute to the management of Health & Safety in relation to the working environment.
Responsible for accurate data entry and processing on Careflow (PAS) and Symphony system and record case note movement on tracking system.
Supervise new members of staff.
To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills.
Please note: This role does not meet theminimumcriteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Job description
Job responsibilities
To participate in the Acute Medical Unit Administration team rota providing a 7-day service fully and flexibly from 07:30-20:00 to the unit and as necessary work across the Acute Floor providing support as directed.
To proactively organise support services, e.g. transport, portering, social services, domestic, catering, interpreting services, etc. as directed by the nurse in charge.
Maintain confidentiality and dignity at all times.
To be aware of and contribute to the management of Health & Safety in relation to the working environment.
Responsible for accurate data entry and processing on Careflow (PAS) and Symphony system and record case note movement on tracking system.
Supervise new members of staff.
To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills.
Please note: This role does not meet theminimumcriteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Person Specification
Essential and Desirable
Essential
- People facing role/ Customer service experience.
- Strong knowledge of basic computer packages Word, Excel, Outlook
- Must be able to deal with patients in medical distress, including associated sounds, sights and smells.
- Able to work in a close and very busy office environment with a constant flow of telephone calls.
- Able to maintain accurate records and documentation.
Desirable
- Good working knowledge of medical terminology
- Careflow PAS & Symphony computer training
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Essential and Desirable
Essential
- People facing role/ Customer service experience.
- Strong knowledge of basic computer packages Word, Excel, Outlook
- Must be able to deal with patients in medical distress, including associated sounds, sights and smells.
- Able to work in a close and very busy office environment with a constant flow of telephone calls.
- Able to maintain accurate records and documentation.
Desirable
- Good working knowledge of medical terminology
- Careflow PAS & Symphony computer training
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
