Job summary
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants
We require an enthusiastic, hard-working person to play a vital role in the administration of this screening service which forms part of the National Diabetic Eye Screening Programme. The post involves dealing directly with the public - mostly on the telephone - so experience of handling a high volume of telephone calls will be advantageous. You will also be in contact with GP practices and other health professionals, so health-related experience and specifically an understanding of diabetes is a definite advantage.
Main duties of the job
You will have good database and spread sheet skills and your ability to organise and prioritise your workload in a logical and methodical way will be key. You will need to be calm and approachable, have an excellent telephone manner, and be able to concentrate despite frequent interruptions. It is vital you can work well alone as well as part of a team. You should have a good general education with the equivalent of 5 GCSE Grade 4 (level C) or above and excellent written and oral communication skills. Experience of working in a busy dynamic office environment is desirable.
About us
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Job description
Job responsibilities
Ensure full knowledge of all local and national protocols and follow all protocols for dealing with administration processes within Diabetic Eye Screening and assist any support staff incoordinating their workload. To have a clear understanding of the performance indicators the Trust must meet, both local and national, and to take the necessary steps to ensure these are not undermined. To participate in a rotational plan to support the management of Brighton and Sussex Diabetic Eye Screening Programmeadministration team and, if required, the other teams in the service. Maintain and update Digital Healthcare database of all patients registered as diabetic within Brighton and Sussex Diabetic Eye Screening Programme. Book appointments for patients contacting the Administration Centre making sure patients are seen within the nationally prescribed maximum waiting times. Register, check, amend and enter patient details on the Diabetic Register and Digital Healthcare database. Follow appropriate procedures in dealing with complaints. Maintain effective electronic record keeping system for all data and paperwork. Undertake general office duties including photocopying, faxing and date stamping of correspondence. To print out and collate patients information leaflets Keep up to date with any computerised systems introduced and attend any training required. To be proficient in computerised patient administration system. Maintain, review and update administrative service and other procedures and systems. Ensure that transport is available for patient journeys and organise as necessary. To ensure ones own work area is kept free from hazards, that equipment is used according to instruction, that potential hazards are rectified and reported as appropriate and that accidents are reported promptly and recorded accurately in line with organisational policy.
Job description
Job responsibilities
Ensure full knowledge of all local and national protocols and follow all protocols for dealing with administration processes within Diabetic Eye Screening and assist any support staff incoordinating their workload. To have a clear understanding of the performance indicators the Trust must meet, both local and national, and to take the necessary steps to ensure these are not undermined. To participate in a rotational plan to support the management of Brighton and Sussex Diabetic Eye Screening Programmeadministration team and, if required, the other teams in the service. Maintain and update Digital Healthcare database of all patients registered as diabetic within Brighton and Sussex Diabetic Eye Screening Programme. Book appointments for patients contacting the Administration Centre making sure patients are seen within the nationally prescribed maximum waiting times. Register, check, amend and enter patient details on the Diabetic Register and Digital Healthcare database. Follow appropriate procedures in dealing with complaints. Maintain effective electronic record keeping system for all data and paperwork. Undertake general office duties including photocopying, faxing and date stamping of correspondence. To print out and collate patients information leaflets Keep up to date with any computerised systems introduced and attend any training required. To be proficient in computerised patient administration system. Maintain, review and update administrative service and other procedures and systems. Ensure that transport is available for patient journeys and organise as necessary. To ensure ones own work area is kept free from hazards, that equipment is used according to instruction, that potential hazards are rectified and reported as appropriate and that accidents are reported promptly and recorded accurately in line with organisational policy.
Person Specification
evidence
Essential
- Experience in person facing role in healthcare, retail or hospitality
- Experience in office environment use of software and data
Desirable
- Previous experience in healthcare setting
Equality, Diversity and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Person Specification
evidence
Essential
- Experience in person facing role in healthcare, retail or hospitality
- Experience in office environment use of software and data
Desirable
- Previous experience in healthcare setting
Equality, Diversity and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
