University Hospitals Sussex NHS Foundation Trust (279)

BANK Corporate Receptionist Supervisor

The closing date is 22 January 2026

Job summary

Please note: This role does not meet theminimumcriteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants

Responsible for supervisor and delivering a friendly efficient reception service to staff and visitors arriving at Royal Sussex County Hospital.

To work as an integral member of the Retail and Events team providing a quality service linked to high standards of customer and patient care.
To ensure and maintain the organisation and administration of the services.
The post holder will manage a team of receptionists to deliver the highest standard of administrative support Royal Sussex County Hospital.
To operate the a reception Internal Telecoms System ensuring all incoming calls are answered swiftly and efficiently transferred to the correct extension

Main duties of the job

Understand the Trusts key priorities and those of your users and translate these into key priorities for your division.
To manage and co-ordinate the reception process and to ensure a responsive service is always available.
Deal with complex and contentious issues within the scope of the role, and to report such issues to the Retail and Events Reception Manager for advice and support if they have wider implications for the department or trust.
To regularly review the performance and effectiveness of each team member, coaching and retraining individuals where necessary to maintain the quality of reception services in line with customer service, health and safety, security and trust policies and procedures.
To assist the Retail and Events Reception Manager where required to draw up and implement duty rotas and allocate work, ensuring designated area is always covered appropriately.
To ensure staff and users conform to security arrangements and maintain control of centre keys.
Manage room booking and hospitality requests system and levy the appropriate charge for no shows and late cancellations and to produce rooming sheets.
Making booking requests for catering allocated to events and room bookings.

See Job Description and Personal Specification for more details

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Date posted

08 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£12.59 an hour per hour

Contract

Bank

Working pattern

Flexible working

Reference number

279-7693343-JAN26

Job locations

Royal Sussex County Hospital

Eastern Road

Brighton

BN2 5BE

Job description

Job responsibilities

To manage the reporting of estates issues to the trust service desk on behalf of the department and users and to follow up on their behalf for updates.
To manage data inputting, filing, and photocopying.
To manage the provision of administrative services to colleagues as requested by line manager.
To manage the movements diary and produce the weekly schedule.
To manage the reporting of IT and AV issues within the centre.
To manage the provision and set up the centre rooms with Telecoms, IT and AV equipment and to report of and log any problems with IT and Av equipment. Retail and Events Manager

See Job Description and Personal Specification Attached for more details

Job description

Job responsibilities

To manage the reporting of estates issues to the trust service desk on behalf of the department and users and to follow up on their behalf for updates.
To manage data inputting, filing, and photocopying.
To manage the provision of administrative services to colleagues as requested by line manager.
To manage the movements diary and produce the weekly schedule.
To manage the reporting of IT and AV issues within the centre.
To manage the provision and set up the centre rooms with Telecoms, IT and AV equipment and to report of and log any problems with IT and Av equipment. Retail and Events Manager

See Job Description and Personal Specification Attached for more details

Person Specification

Experience and Qualifications

Essential

Good Level of general Education, Numeracy and Literacy.
Infection Control, Health and Safety, Manual Handling, Fire Safety
COSHH Training

Desirable

Recognised Retail or Restaurant Management Qualification

Skills

Essential

Excellent Customer Service
Ability to prioritise own workload and manage others within well established Procedures and Practices implementing changes

Equality, Diversity and Inclusion

Essential

Evidence of having undertaken own development to improve understanding of equalities issues
Evidence of having championed diversity in previous roles (as appropriate to role).

Person Specification

Experience and Qualifications

Essential

Good Level of general Education, Numeracy and Literacy.
Infection Control, Health and Safety, Manual Handling, Fire Safety
COSHH Training

Desirable

Recognised Retail or Restaurant Management Qualification

Skills

Essential

Excellent Customer Service
Ability to prioritise own workload and manage others within well established Procedures and Practices implementing changes

Equality, Diversity and Inclusion

Essential

Evidence of having undertaken own development to improve understanding of equalities issues
Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital

Eastern Road

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital

Eastern Road

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)