Nurse Specialist Administrator

Job description

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Main Duties and Responsibilities

Communication

To monitor the specialist nurse shared email inboxes, dealing with administrative queries and highlighting anything urgent.

Liaise with the waiting list co-ordinator for enquiries regarding wait times or changes to status on the waiting list (i.e. cancellations, postponing cases, upgrading cases to urgent) and keeping the nurse specialists updated.

To communicate daily with a wide range of staff within the NHS and private health care organisations. The post holder must be able to communicate with the cardiac bookings team, General Managers, Clinical Directors, Consultants, Service Managers, Ward Clerks, community teams.

To ensure the clinical team are advised of any patient who requires clinical support.

To ensure all information and contact with patients is recorded accurately and disseminated to the appropriate team member.

Service Delivery and Improvement

To work with the specialist nurses to improve data quality.

To work with the specialist nurses to produce audits associated with the working of the MDT.

To work with the specialist nurses to roll out patient surveys and to record and collate the information.

To support clinical audit by providing data entry onto clinical systems.

To work with the specialist nurses to improve the service and to ensure that all services are monitored.

To process map problem areas with the aim to reduce waiting times, organising meetings to discuss as required.

To ensure operational meetings are supported from an administrative perspective.

People Management and Development

To assist in the process of induction and training for new clerical staff.

Patient Care Delivery

To answer calls to the specialist nursing teams, triaging and taking all relevant information so that it can be dealt with effectively. Deal with administrative enquiries independently.

To contact patients, where appropriate, to explain the process for individual treatment pathways.

Ensure all patient and clinical information is available to make informed treatment decisions

Collation of test results for MDT discussions, and for clinic appointments

Book nurse clinic appointments and telemedicine appointments

Record outcomes to reflect activity accurately

Support the processes required for effective MDT meetings including record keeping and onward referral

Responsible for missing outcomes on Careflow for specified clinics

Support general administrative duties for the speecialist nursing teams

To support onward referrals.

Person Specification

N/A

Essential

• Experience in the field of administration and data analysis obtained through qualifications or the equivalent practical experience gained through working in a high level administration setting.
• Experience of the NHS or another large organisation and to understand how a complex organisation operates
• Excellent IT skills and be able to learn new systems very quickly.
• Be able to work without close supervision and be able to set deadlines and manage resources.
• Experience in working with confidential information and adherence with Caldicott (patient confidentiality) Proven Customer care skills.
• Evidence of effective team working
• Ability to manage own work without direct supervision

Desirable

• Knowledge of cardiac pathways from referral to final treatment and understanding how patients medical records are completed as well as how to extract information from them.
• Knowledge of PAS and other hospital database systems
• Experience of NHS and medical records
• Understanding of the medical terminology related to cardiology.

Equality Diversity and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital

Eastern Road, Brighton and Hove

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)