Cancer Administrator

Job description

Job responsibilities

To monitor the incoming telephone calls to the Clinical Nurse Specialist (CNS) and Cancer Support Worker (CSW) support lines. This includes triaging and escalating voicemail messages left by patients, relatives, GPs within the Trust/PCT and other stakeholders. Using electronic diaries, email and out-going telephone contacts to redirect and signpost.

To use CAREFLOW, EVOLVE, CRIS, Somerset Cancer Register and other Trust programmes to advise patients of follow-up appointments, check the reporting of scans when requested to do so by CSWs and CNSs and locate the best services for patient signposting where applicable

Record and report all patient communication on the Somerset Cancer Register in a clear and precise manner and referring to CSWs and CNSs where necessary. This includes the escalation of clinical concerns and arranging Holistic Needs Assessments as required.

To liaise with Oncology Secretaries to cancel/re-book appointments as requested by the Consultants, CNSs or patient.

To be responsible for monitoring the CNS and CSW joint email box, triaging, redirecting and completing requests from CNSs and other stakeholders using own initiative and decision-making skills.

To assist with the completion of electronic referrals to other services such as the Macmillan Welfare and Benefits Team, Community Palliative Care Team and Counselling Services.

To maintain good communications with the Clinical Nurse Specialists, Cancer Support Workers and other staff outside the department, as well as patients and members of the public.

In the absence of the relevant CNS, ensure that appropriate messages are taken or information escalated, where appropriate, to the covering lead CNS.

To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner.

To attend Team meetings, as and when required.

To complete all other clerical duties as required by the service, as agreed by line manager with direction from the CNS team.

Undertaking mandatory training courses as required by the Trust and to undertake any other relevant training deemed necessary by the Lead Cancer Manager to perform the job to an acceptable standard.

Participate in the Trust Individual Performance Review (IPR) process on at least an annual basis.

To adhere to NHS Trust and Department procedures and policie

Person Specification

Experience / Qualifications

Essential

• Admin/Reception experience using office software
• GCSE or equivalent in English and Maths

Desirable

• Knowledge of medical terminology

Skills

Essential

• Good keyboard skills
• Good telephone manner
• Understanding of confidentiality
• Clerical & Organisational skills

Personal Qualities

Essential

• Able to use initiative and work as part of a team
• Ability to work in a pressurised environment
• Ability to accept and manage change

Equality, Diversity and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Worthing Hospital

Lyndhurst Road

Worthing

BN11 2DH

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)