Ward Administrator

Job description

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Answer the telephone in a timelyand courteous manner.

Provide information either in person or over the phone to visitorsregardingward routine, infection control,proceduresand patient condition updatesasadvisedby nursing or medical team.

To collect essential information either via the telephone or directly and communicate with theappropriate memberof the ward team.

To receive and make telephone calls as needed and as directed by the ward staff.

To receive and direct patients, visitors and staff visiting the ward.

As directed by the nurse in charge, contact GP surgeries and other external agencies to obtain patient related information

• Support the Division by providing an effective OPD booking provision as needed in each area.To ensure this is an efficient and reliable service in linewith theTrusts targets

Monitor and order on the Trusts procurement system ad hoc items and ward specific medical items for the ward, not provided by Materials Management and receipt items onHire of medical Equipmenton IPROCand receipt onthe system and arranging its return.

Reporting and monitoring issues on the ward to theMaintenaceteam. /EBMA and IT departments.

Maintaining a livecareflowsystem to accurately reflect patient flow within the trust at board round

To follow policies in own role which aredeterminesby others.

Planand prioritiseown dailyworkload.

Involvement in planning patient discharges e.g. photocopying notes and booking transport.

Ensuring notes are available for ward admissions.

Ensuring there are sufficient supplies of forms and other relatedequipmentonthe ward area. Assistwith patient flow by thetimelyprinting of discharge summaries,

Using Compass BI reports ensureall discharge summaries are publishedto GP

Liaising with nursing staff and contacting discharge lounge asappropriate toassistwith patient flow.

Liaising with other service providers to ensure OPD appointments are organised asappropriate

Attend board rounds and either duringorfollowing board rounds ensure EDDdates, discharge pathways,NCTR datesand discharge delay reasons are recorded oncareflow.

Maintenance of case notes, including filing of new admissionpaperwork.

Scanning of patient notes onto evolve includingDNAR andphotographs.

Prepare notes after discharge for coding and scanning

Check discharge summaries in future management, for recently dischargedpatients,for any follow up appointments / scansrequiredand if not already made by thewarddoctorcompleting the DCSthenemail a copy of the discharge summary tointernal referrals who willmake the appointments.

Check patients DNACPR forms for consultant signature andadvisethe medical team if signature is needed. When complete scan to Evolve together with any ReSPECTform

Check for overdue VTE assessments from the daily email and inform medical team ifany due for the ward

Scan and sentTherapies onlyreferrals, TOCHreferrals and clinical tool scores to discharge huband dischargecoordinators.

Manage communications, wardemailandWhatsApp

Sending and following up on DOLs and therapy referrals.

Checking patients have NHS number, and informing Overseas team if not

Managing patient property on ward and with cashier

Take filed notes and property of deceased patients to bereavement officeinline with death certification process

Person Specification

educational

Essential

• NVQ Level 3 or equivalent experience

Communication

Essential

• IT Skills using word and excel
• Customer service or patient facing experience
• Clerical experience
• Experience of dealing with difficult situations

Desirable

• previous NHS experience

Equality, Diversity, and Inclusion

Essential

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Worthing Hospital

Lyndhurst road

Worthing

BN112DH

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)