Outpatient Booking Clerk
The closing date is 14 December 2025
Job summary
University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience and has five key objectives:
The post holder will be expected to provide a service to all Trust-wide clinics.
An up-to- date knowledge of outpatient clinics will be required to enable the post holder to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties as this will become a multi-skilled role; the post holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from the registration of a new patient, handling GP and patient queries for clinics, making appointments using Trust systems such as full and partially booked appointments. Main duties will be answering telephone calls from patients or GP's wishing to make or change appointments or making general enquiries.
Main duties of the job
Main duties of the job
- Ensuring all patient appointments are booked on receipt of referral and triage
- Ensuring patients are assigned to the right clinic first time;
- Ensuring an efficient telephone service is maintained;
- Minimising short notice cancelled clinics and optimising clinic capacity;
- Introducing a patient focused booking program.
About us
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Details
Date posted
28 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time, Home or remote working
Reference number
279-7546974-NOV25
Job locations
Elliott House , Royal Sussex Hospital
Eastern Road
Brighton
BN2 5BE
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Elliott House , Royal Sussex Hospital
Eastern Road
Brighton
BN2 5BE
Employer's website
https://www.uhsussex.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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