Patient Access Manager

Job description

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Role Summary

This role is a key member of the Departments management team, working towards the achievement of key patient access targets for the Directorate. Work will include:

- Ensuring the flow of patients into available clinics and theatre slots by setting up accurate templates.

-Managing outpatient and inpatient waiting lists (both RTT and non RTT patients) on behalf of the Directorate Managers, avoiding backlog through proactive management and opening of clinic and theatre list availability.

-Dealing with peaks in activity, by managing the allocation of extra capacity clinics.

-The early identification of capacity issues affecting performance of 18 weeks, 2 week wait and other referral to treatment standards.

-Ensuring the ratio of new and follow up clinic slots is appropriate to meet demand. -being the main conveyor of information between the Directorate and the booking hub, with an overarching aim to facilitate the smooth management of our patient groups, depending on their waiting times and care pathways.

-Working closely with the validation team, the relevant booking colleagues and clinicians to ensure all data entries on PAS correctly reflect the patients RTT status data accuracy within their Directorate(s).

-Working with clinical teams to ensure they fully understand the requirements of the Patient Access Policy, ensuring adherence across their areas of responsibility.

Inform the development and implementation of service improvement policies, strategies and procedures which may impact upon a range of services, to ensure that the Trust meets its statutory obligations and NHS targets with respect to the service area.

2.Work closely with clinicians, nurses and all clinical staff to ensure that patients are actively managed through their pathways.

3.Responsible for the management of the patients pathway from triage, first outpatient appointment, through diagnostics, treatment planning and treatment, highlighting potential delays in the pathways to both Directorate Manager and Head of Booking & Clinical Administration Services, ensuring that all patients who are not on 18 week pathways also receive timely care and treatment

1. Responsible for checking and reporting on Consultants triaging of new referrals to ensure that the service meets the 48 hour target, ensuring that the coding proformas are current and up to date.

5.Responsible for the identification of extra capacity slots required by each Service, to meet national targets with identification of the correct staffing and skill mix required to treat the patient lists.

6.Responsible for the knowledge management of the PTL on behalf of the Directorate.

7.Being fully updated and aware of patient demand exceeding or diminishing in relation to current capacity and communication of the position to the Directorate Management Team.

8.Responsible for the review of the outpatient, inpatient and day case waiting lists and the continuous monitoring of all patient pathways, both patients on 18 week pathways and those awaiting planned care or who require regular follow up monitoring and review. This includes identifying blockages, bottlenecks in service delivery, a worsening treatment position and risk to patient from inadequate timescales to clinic availability.

9.Ensuring adherence to Trust policies and procedures, in particular the Patient Access Policy. To recommend systems and processes which improve compliance tothe policy.

10.Minimising clinic cancellations by ensuring a 6 week look forward of consultant availability is tracked to the clinic templates available, therefore avoiding late cancellations and where possible, arranging alternative availability.

Person Specification

Essential/Desirable

Essential

• Previous management and change management experience within the NHS
• Knowledge of access policy and RTT pathways
• Five GCSE's including Maths and English (or equivalent)
• Experience of teambuilding and effective working relationships
• Ability to communicate complex, contentious and sensitive information

Desirable

• Leadership/Management Qualification
• Ability to present complex data

Equality, Diversity and Inclusion

Essential

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital

Eastern Road

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)