University Hospitals Sussex NHS Foundation Trust (279)

Recall Health Adviser

The closing date is 14 November 2025

Job summary

This post is office based, situated in a busy and fast paced office environment. The post holder is required to manage the results and recall service, along with one other recall health adviser and a results coordinator. The post sits within the wider Health Adviser Team.

There is training and support provided in order to understand the IT systems, specific diagnoses and the different implications and management of positive results.

The post holder will ideally be hard working, team focused and have a high degree of sensitivity and emotional intelligence.

Main duties of the job

The post holder will be required to interpret and action positive results for patients screening at Sexual Health and Contraception Service (SHAC) in Brighton. This is a vital role that underpins the smooth running of the service. The post holder will be contacting patients directly to discuss results over the phone and use their skills and knowledge to navigate sensitive or challenging conversations.

Strong organisational and administrative skills are also key to support the smooth running of a busy office and provide administrative support to the health adviser team.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Date posted

31 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

279-7541087-OCT25

Job locations

RSCH

Claude Nicol centre, Outpatients Building, Eastern Road

Brighton

BN1 6GB

Job description

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

To action daily positive results and update and record actions on patient EPR system.

Give patients diagnosis of STI's over the telephone and manage associated questions

Ensure that patients attend the required treatment appointments and follow up and recall where necessary

Initiate conversations about partner notification and have a wider understanding of the public health implications for this.

Have a sound knowledge of systems that support smooth running of Health Adviser and SHAC service. For Example SXT. IPROC, MILL Systems (to be INFORM) ICE, Panda, Bamboo, Excel, word, Spine

Ability to speak to patient's in distress, or who have significant vulnerabilities, be able to make an accurate assessment of their needs and an awareness of when to escalate concerns to the health adviser team.

Have a sound understanding of Safeguarding procedures and responsibilities.

Job description

Job responsibilities

To action daily positive results and update and record actions on patient EPR system.

Give patients diagnosis of STI's over the telephone and manage associated questions

Ensure that patients attend the required treatment appointments and follow up and recall where necessary

Initiate conversations about partner notification and have a wider understanding of the public health implications for this.

Have a sound knowledge of systems that support smooth running of Health Adviser and SHAC service. For Example SXT. IPROC, MILL Systems (to be INFORM) ICE, Panda, Bamboo, Excel, word, Spine

Have a sound understanding of Safeguarding procedures and responsibilities.

Person Specification

Essential

High Level of IT aptitude
Sound knowledge of systems related to role and ability to learn
Experience working in a fast paced, pressured environment

Desirable

Experience working in the NHS
Experience working in a sexual health clinic or related organisation
Knowledge of issues relating to sexual health and emotional sensitivity

Equality, Diversity & Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role)
Evidence of having undertaken own development to improve understanding of equalities issues.

Person Specification

Essential

High Level of IT aptitude
Sound knowledge of systems related to role and ability to learn
Experience working in a fast paced, pressured environment

Desirable

Experience working in the NHS
Experience working in a sexual health clinic or related organisation
Knowledge of issues relating to sexual health and emotional sensitivity

Equality, Diversity & Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role)
Evidence of having undertaken own development to improve understanding of equalities issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

RSCH

Claude Nicol centre, Outpatients Building, Eastern Road

Brighton

BN1 6GB

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

RSCH

Claude Nicol centre, Outpatients Building, Eastern Road

Brighton

BN1 6GB

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)