Job summary
The post holder will assist in providing a comprehensive administrative support for the Audiology Team including weekly scheduling, clinic templating , waiting list management, referral processing and appointment booking. They will be one of the primary points of contact with the patients and will carry out generic reception and administration duties.
Main duties of the job
Being responsible for booking appointment
Answering the phone and dealing with enquiries
Working efficiently and sometimes independently
Demonstrating good attention to detail
Applying a caring and understanding approach to the needs of the patients and visitors within the department
Being aware of and work in accordance with Trust and departmental policies and procedures
Any other appropriate level work assigned by the Office Manager or head of department
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Provide receive sensitive information such as personal medical information and patient demographicsDeal with enquiries from professional staff and patients/carersCommunicate effectively with all staff and patients with some barriers to communicationEnsure good communication skills are maintained within the admin teamBe the primary point of contact for visitors, patients, carers and telephone callersAssists with maintaining departments patient appointment scheduleAssist with the maintenance of stationery and stock supplies
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Provide receive sensitive information such as personal medical information and patient demographicsDeal with enquiries from professional staff and patients/carersCommunicate effectively with all staff and patients with some barriers to communicationEnsure good communication skills are maintained within the admin teamBe the primary point of contact for visitors, patients, carers and telephone callersAssists with maintaining departments patient appointment scheduleAssist with the maintenance of stationery and stock supplies
Person Specification
Qualifications
Essential
- Good standard of education: GCSE grade C or above, or equivalent proven experience
Skills and Experience
Essential
- A good level of Computer skills
- Previous experience of working within a people focused environment with direct contact /communication with clients/patients/customers
- Must be ability to deal with confidential information in a professional and sensitive manner
- Excellent communication and interpersonal skills demonstratable in person at reception, in the department, online and over the telephone
- Ability to communicate on behalf of the team both within and outside of the organisation
Desirable
- Previous experience of working with Data input
- Previous patient facing or reception experience
- Previous experience of working in a Hospital Trust or, in an equivalent environment
- Experience of using NHS IT systems: ie: Careflow Auditbase
- Previous experience of working on a reception desk
Equality Diversity and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Person Specification
Qualifications
Essential
- Good standard of education: GCSE grade C or above, or equivalent proven experience
Skills and Experience
Essential
- A good level of Computer skills
- Previous experience of working within a people focused environment with direct contact /communication with clients/patients/customers
- Must be ability to deal with confidential information in a professional and sensitive manner
- Excellent communication and interpersonal skills demonstratable in person at reception, in the department, online and over the telephone
- Ability to communicate on behalf of the team both within and outside of the organisation
Desirable
- Previous experience of working with Data input
- Previous patient facing or reception experience
- Previous experience of working in a Hospital Trust or, in an equivalent environment
- Experience of using NHS IT systems: ie: Careflow Auditbase
- Previous experience of working on a reception desk
Equality Diversity and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
