Patient Flow Coordinator

Job description

Job responsibilities

The Sterile Services Department is responsible for the provision of an instrument tray to all theatres, departments and wards on the St. Richards, Worthing and Southlands sites and supplementary instruments/packs to specialist users based in the community/district, for use in direct patient care. This service is compliant with ISO 13485 Quality System, UK Medical Device Directive 2002, Health Service Circular 2000 (032) Instrument Tracking, and the Health and Social Care Act.

Main Duties and Responsibilities

Communication

To communicate all relevant information within the team to ensure the continual and efficient running of the service

To communicate and liaise between decontamination personnel, customers and other members of healthcare staff in a polite and helpful manner.

To attend and actively participate in the Departments meetings

To work as part of a team and liaise with the multidisciplinary team in a professional manner at all times

Risk Management

Promote a risk management culture within your working environment and ensuring participation and involvement of all staff, in line with the Trusts risk management strategy and policies.

Identify potential risks that may impact on the Trusts ability and communicate these effectively.

Health & safety is the responsibility of all staff and the postholder is required to take due care at work, report any accidents or untoward occurrences and comply with the Trust Health & Safety policy.

Service Delivery and Improvement

To test all plant, including washer disinfectors, ultrasonics and autoclaves to ensure compliance with all current standards.

Undertake daily tests on the departments equipment to ensure compliance with UK Legislation.

To operate complex disinfection/sterilization decontamination machinery/systems.

Provide a comprehensive decontamination service to theatres, wards departments and the community.

Meet the demands of the departments workload whilst consistently achieving high quality standards.

Patient Care Delivery

The Trust has a statutory duty to ensure that patients, clients and members of the public are consulted and involved in decisions about local health service developments. You should be mindful of this and do what you can, as appropriate to your role and level of responsibility, to meet this duty.

To participate in the Bank holiday and on-call rota.

Provide a comprehensive decontamination service to theatres, wards departments and the community.

Meet the demands of the departments workload whilst consistently achieving high quality standards.

Learning and Development

Attend mandatory training updates as required.

Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

Identify own learning needs and jointly plan training requirements with your line manager.

Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

Ensure that self and staff participate in the relevant mandatory training.

Undertake the technical certificate

Please see job description & person specs full details

Main Duties and Responsibilities

Specific responsibilities of the role requires a consistent and coordinated approach to the operational management of patient flow, with an emphasis on an on-going and real time understanding of the wards current and predicted capacity position and the timely and well-timed discharge process.

These will be subject to training, local protocols/Trust policies and formal assessment of competency

Management

1. Manage the discharge of an identified group of patients to ensure flow is maintained. To ensure adherence to the BSUH standard for patients to access their beds, in line with national standards.

2. You will be available as the primary point of contact for the multidisciplinary team including the discharge team and will be expected to feed back any issues or complex cases to the Ward Manager, Discharge Coordinators in your area or Matrons.

3. Attend the daily board rounds, and safety huddles, taking actions to support the wards and patient flow for that day. This will include updating of the Real Time Bed State (RTBS) and use of Medway to update patients estimated discharge date, (EDD).

4. Reviewing all patients each day noting which patients are for discharge within 48hrs, and supporting the preparation for discharge, and escalating delays to the Ward Manager, Matron or nurse in charge. This will be updated on RTBS/Medway daily and will improve communication within the ward and trust operations team hence improving patient flow.

5. When required, assist with the completion and sending of other referral forms for Multi-disciplinary Team within Trust and Community such as Community Services or Inpatient Rehabilitation referrals.

6. Ensure early identification and referral of patients needing repatriation to other hospitals. Initiate escalation process advising cardiac bed manager of patients details.

7. Early diagnostic tests are expedited promptly and escalate any delays to the appropriate person.

8. Assist in organising transfers between wards and external transfers.

9. Liaise with Pharmacy when required regarding Discharge Medication.

10. Booking Discharge Transport

11. Support the full utilization of the Discharge Lounge throughout the day, and encourage the use of this to team.

12. Work closely with the Nursing Team to ensure patient safety is of most importance at all times.

13. Participate in MDT and discharge planning meetings. Update and implement daily discharge plans for a group of patients ensuring timely, safe patient discharge, utilising the whiteboard/ Medway and ensuring that the RTBS is live and updated correctly.

14. Ensuring that all patients at the MDT meeting are assigned to a discharge pathway, to allow for an effective and streamlined discharge process.

Continue job description

Person Specification

essential and desirable

Essential

• Working towards or hold a Foundation Degree in Health and Social Care level 5 or equivalent NARIC (National Agency for the Recognition and Comparison of International Qualifications & Skills).
• Evidence of working within related clinical area or external agency. Basic understanding of conditions relating to speciality Previous experience as HCA/MCA or Admin Assistant with knowledge of clinical area.
• Evidence of continuous professional development. Awareness of current NHS and Healthcare issues.

Desirable

• Educated to GGCE level. Level 2/3 Diploma in Clinical Healthcare Support, Health & Social Care or relevant equivalent qualification (eg. NVQ Level 2/3). UHS Band 3 HCA competencies. Care Certificate.
• Previous experience of leading a team or taking responsibility. Experience in working in the patient flow/ discharge coordinator role.
• Advance Beginner Computer Literacy

Equality, Diversity and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)