Dermatology Support Administrator

Job description

Job responsibilities

Answer Telephone and email queries in a timely and courteous manner, ensuring queries are responded to efficiently.

Manage incoming paper communications and action accordingly.

To handle difficult situations in a calm and professional manner

Liaising with clinicians, specialist nurses and other members of the administration teams to ensure patient care is delivered to the highest standard.

To coordinate and liaise with other team members to ensure that cover arrangements for annual leave and sickness is facilitated by working as a team.

Escalating potential breach patients to senior management, according to Trust guidelines and policy.

Service Delivery and Improvement

To manage and prioritise own workload and be able to work independently.

Monitor pathology, biopsy results through ICE/Affinity and present to clinicians and nursing staff. Inputting data to relevant spreadsheets.

Ensure clinics are fully utilised and booking appointments in the appropriate slots/template.

Escalate any departmental concerns or operational issues that prevent service delivery to the line manager.

People Management and Development

Attend appropriate training to fulfil role.

Meeting contractual obligations to comply with mandatory training.

Manage and prioritise own workload and be able to work independently

To participate in the promotion of a positive learning environment and to act as a role model at all times.

Patient Care Delivery

Dealing with enquiries and issues escalated to them in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public, in line with Trust Values.

Ensure patient results for the attention of Clinicians and specialist nurses are processed in a timely and efficient manner.

Maintain confidentiality in all aspects of the role including claims and complaints.

Ensure that patient contact details are correct on referrals and contact GP surgeries when necessary to obtain more up to date or additional details.

Learning and Development

Attend mandatory training updates as required.

Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

Identify own learning needs and jointly plan training requirements with your line manager

Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

Person Specification

Admin experience

Essential

• GSCE Level C or above
• Adminstration Experience
• Telephone
• Ability to work alone or in a team
• Problem solving
• Ability to work in a busy environment

Desirable

• Typing
• NHS Experience
• IT skills
• Using NHS applications

Equality, Diversity, and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

St Richards Hospital

Chichester

PO19 6SE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)