Job summary
We are looking for an enthusiastic and motivated person to provide efficient clerical support to our Sleep Studies Administration Team. We are looking to recruit someone who can work well both within a team and unsupervised.
Attention to detail is essential as you will be dealing with repetition where accuracy is key. You will need to be IT competent and have experience with a variety of software.
NHS experience and medical terminology would be advantageous, though not essential as full training will be given to the right person.
There will be a typing test at interview
Main duties of the job
Audio Typing of Sleep Nurse Specialist Clinics, admin dictations, prioritising work according to changing demands and adhering to Trust guidelines of dictation turnaround.
Ensuring patient details are accurate and up to date.
General Administration, message taking and enquires are processes in a reasonable time frame.
Liaising and communicating with a wide variety of health care professionals and admin support.
- Booking patient appointments
.
About us
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
Typing of Sleep Specialist Nurse clinics, admin dictations, prioritising work according to changing demands and adhering to Trust guidelines of dictation turnaround.
Ensuring patient details are accurate and up to date.
General Administration, message taking and enquires are processes in a reasonable time frame.
Liaising and communicating with a wide variety of health care professionals and admin support.
Booking clinic appointments and tests.
Answer the telephone and email queries in a timely and courteous manner, ensuring queries are responded to efficiently.
To handle difficult situations in a calm and professional manner
Liaising with clinicians, specialist nurses and other members of the administration teams to ensure patient care is delivered to the highest standard.
To coordinate and liaise with other team members to ensure that cover arrangements for annual leave and sickness is facilitated by working as a team.
Escalating potential breach patients to senior management, according to Trust guidelines and policy.
To manage and prioritise own workload and be able to work independently.
Monitor pathology, laboratory and x-ray reports through ICE and present to clinicians and nursing staff.
Ensure clinics are fully utilised and booking appointments in the appropriate slots/template.
Escalate any departmental concerns or operational issues that prevent service delivery to the line manager.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Job description
Job responsibilities
Typing of Sleep Specialist Nurse clinics, admin dictations, prioritising work according to changing demands and adhering to Trust guidelines of dictation turnaround.
Ensuring patient details are accurate and up to date.
General Administration, message taking and enquires are processes in a reasonable time frame.
Liaising and communicating with a wide variety of health care professionals and admin support.
Booking clinic appointments and tests.
Answer the telephone and email queries in a timely and courteous manner, ensuring queries are responded to efficiently.
To handle difficult situations in a calm and professional manner
Liaising with clinicians, specialist nurses and other members of the administration teams to ensure patient care is delivered to the highest standard.
To coordinate and liaise with other team members to ensure that cover arrangements for annual leave and sickness is facilitated by working as a team.
Escalating potential breach patients to senior management, according to Trust guidelines and policy.
To manage and prioritise own workload and be able to work independently.
Monitor pathology, laboratory and x-ray reports through ICE and present to clinicians and nursing staff.
Ensure clinics are fully utilised and booking appointments in the appropriate slots/template.
Escalate any departmental concerns or operational issues that prevent service delivery to the line manager.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Person Specification
Qualifications
Essential
- 5 GCSEs including Maths and English
- RSA Stage III typing or equivalent experience
Knowledge
Essential
- Excellent knowledge of a full range of medical terminology
- Excellent knowledge of a full range of administrative/secretarial procedures and systems
- Previous NHS experience
Skills
Essential
- Communication and team working (good verbal and written skills)
- To be able to use analytical thinking and own judgement to problem solve and adapt
- Planning and organising for complex problems and conflicting demands
- To be able to work on own initiative
Desirable
- Work in a pressurised environment
IT and systems/database knowledge
Essential
- IT and systems/database knowledge
- Previous experience using PAS systems
Desirable
- Understanding of validation and patient pathways
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role)
Equality, Diversity, and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Qualifications
Essential
- 5 GCSEs including Maths and English
- RSA Stage III typing or equivalent experience
Knowledge
Essential
- Excellent knowledge of a full range of medical terminology
- Excellent knowledge of a full range of administrative/secretarial procedures and systems
- Previous NHS experience
Skills
Essential
- Communication and team working (good verbal and written skills)
- To be able to use analytical thinking and own judgement to problem solve and adapt
- Planning and organising for complex problems and conflicting demands
- To be able to work on own initiative
Desirable
- Work in a pressurised environment
IT and systems/database knowledge
Essential
- IT and systems/database knowledge
- Previous experience using PAS systems
Desirable
- Understanding of validation and patient pathways
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role)
Equality, Diversity, and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
