Interim Head of Voluntary Services

Job description

Job responsibilities

Management

• Continue the development and implementation of a Voluntary Services management architecture that ensures the effective day to day management of the three VS teams, covering the four main hospital sites.

• Support the development of recruitment, training, deployment, monitoring & evaluation frameworks/pathways that ensure the effective recruitment, promotion and retention of all volunteers across UHSussex.

• Oversee the continuing development of theend-to-end volunteer supporter care journey to ensure that every volunteer feels valued, included and informed and are all part of our strategic vision to creat A Positive Volunter Journey for All

• Oversee the continuing development of both formal and informal ways of recognising and celebrating the contributions of volunteers.

• Oversee the organisation of Trust and Voluntary Service-wide events that celebrate volunteers commitment, providing activities to keep them engaged, and provide new opportunities to be developed.

• Work with the VS Managers to identify, coordinate, design and developtraining needs for volunteers, in collaboration with the Learning, Induction and Education teams.

• Ensure effective systems are in place to manage all aspects of volunteering,

making them as streamlined and automated as appropriate; that accurate data is entered into all data collection systems manual or electronic and are compliant with the Trusts GDPR policies and procedures.

• Implementand advise/train staff to follow a system to ensure that regular reviews and relevant updates of processes, procedures or guidelines are carried out in accordance with Trust policies and procedures.

• Ensure that the impact of the volunteer work is recorded, monitored evaluated and reported on to the relevant committees, boards and NHSE data collections as required.

• Develop partnerships with local communities and devise and work with the Voluntary Service Managers to continue to deliver the VS and Trust strategic goal to improve inclusivity and diversity across the Trusts volunteer population.

Financial Management

• Have oversight and accountability for the Voluntary Services operational budget. This will include forecasting, variance analysis and re-profiling of budget lines where required and appropriate.

• Lead on the responsibility for ensuring compliance with any relevant legislative or regulatory requirements for volunteers.

• To proactively build and manage the Voluntary Services risk register, supported by the Voluntary Service Managers ensuring all potential risks are included and corrective and mitigating action can be taken where necessary.

• Ensure that the Voluntary Service teams work follows the Trust financial and purchasing protocols, in line with the Procurement framework, to ensure high standards and that value for money is consistently achieved.

Communications

Oversee the co-ordination and delivery of a Voluntary Services communications plan for the year to include communications, engagement opportunities and events.

Oversee contributions to Trust communications activity through the placement of articles, news stories and social media content to help raise awareness of

volunteering opportunities and the impact that volunteers make to UHSussex.

Service Delivery and Improvement

• Oversee management and continued development of the Assemble Volunteer Management System and other systems to support the effective delivery of the Voluntary Services programme.

• Act as a figurehead building strong professional relationships with other civil society volunteering organisations to develop the standing and gravitas of Voluntary Services within the Trust.

• Lead a safe working culture and a preventative approach to mitigate risks within the service.

• Lead on all financial aspects of VS including budgeting, monitoring expenditures, reforecasting, cashflow analysis, expenses approval in partnership with the Finance business partner.

• Review appropriate legal and other contracts within Voluntary Services as required and appropriate.

• Lead on the management ofdecisions on resource allocation, such as when and where to deploy staff resource, when to procure sub-contractors and consultants, to service evolving Voluntary Service workstreams by the most efficient means.

People Management and Development

• Line manage the Voluntary Service Managment team.

• Knowledge and skills of human resources, and the ability to act sensitively and effectively, when required.

• Promote equality, diversity and inclusion, ensuring the Voluntary Service department continually develops to meet the needs of specific and minority groups.

• Lead on the handling and diffusing of all complaints, managing grievance and disciplinary procedures when necessary.

• Coach and develop Voluntary Services management staff.

• Build and maintain effective relationships with a broad range of internal and external stakeholders, representing in accordance with Trust values.

• Present complex and sensitive information to a range of internal and external stakeholders taking into consideration the Data Protection Act and Trust policies and procedures, ensuring confidentiality where necessary.

• Share knowledge and expertise across the service and Trust.

• Comply with Trust-wide staff management policies and procedures.

• Ensure staff have annual appraisals and Personal Development Plans as standard.

Learning and Development

• Complete all statutory and mandatory training updates as required.

• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of yourpersonal development process.

• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

• Identify own learning needs and jointly plan training requirements with your line manager.

• Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.

Person Specification

Essential and Desirable

Essential

• Degree qualification or equivalent with knowledge acquired through experience or by knowledge development to postgraduate level Masters qualification or equivalent knowledge and experience Extensive experience of working in a non-profit or NHS setting or equivalent
• Good communication skills to enable effective communication of highly complex and sensitive to different audiences Ability to influence and negotiate at a senior level within the Trust, including Directors and the Executive team and Non- Executive Directors. Excellent written and verbal communication skills Provide written and verbal briefings to all stakeholders on all volunteering activities. Highly developed IT skills, with the ability to adapt and work with various software and packages as relevant; including CRM systems. Ability to analyse and effectively present complex performance data and identify areas for improvement for a variety of audiences. Ability to problem solve and to develop solutions to issues when presented. Excellent organisational skills and time management skills Ability to work under pressure and to deadlines Responsible for managing and prioritising own workload for both self and others.
• Ability to enthuse, motivate and involve staff to meet challenging targets by providing direction, reviewing performance, and motivating others Experience of line management and supporting the development of others Experience in conflict resolution Good knowledge of safeguarding Experience of expanding diversity and improving inclusivity
• Delivery focused, self-motivated and proactive
• Able to work independently, making decisions based on good judgement within a defined set of parameters Confident, determined, self-reliant and able to stand one's own ground Positive and self-motivated Ability to take responsibility for large-scale projects affecting the whole VS including budget Ability to encourage and support others to meet deadlines and achieve objectives A corporate team player who is discreet, diplomatic, honest and reliable Committed to working openly and collaboratively with others

Desirable

• Completion of project management skills course, e.g. PRINCE2 Up to date knowledge of non-profit / NHS volunteering policies, best practice and developments Experience of working with volunteers
• Knowledge of procurement pathways gained in a large, complex organisation. Expert knowledge of risk management systems including DATIX and EVOTIX. Expert knowledge of Health Roster or similar organisational workforce planner.

Equality, Diversity and Inclusion

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

University Hospitals Sussex NHS Foundation Trust

Worthing Hospital, Lyndhurst Road

Worthing, West Sussex

BN11 2DH

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)