University Hospitals Sussex NHS Foundation Trust (279)

Urology Support Secretary

The closing date is 04 September 2025

Job summary

We have an exciting opportunity which has arisen in the Specialist Surgery Division for a Support Secretary in Urology 37.5 hours per week Monday to Friday.

This role provides an opening for enthusiastic individual who wishes to broaden their horizons in administration. The position requires an individual who puts the patient first and seeks opportunities to develop the service and themselves in order to improve systems and processes to meet Trust targets and values.

We are looking for an individual who has the ability to communicate effectively with colleagues, patients and the clinical staff.

Previous secretarial/administration experience and typing skills are essential. Knowledge of the hospital environment and medical terminology are desirable.

Training and support will be given to the successful candidate.

Main duties of the job

You will be working within the Urology admin team alongside Speciality Co-ordinators, Operational Management Team and Clinical staff.As a team we take pride in the roles we play to ensure the smooth and efficient running of the service with an emphasis on patient care. This post would be well suited to someone who enjoys being a team player.

Typing of clinic letters and other correspondence from audio dictation.Make amendments to patient details on PAS as required, in line with Trust policy.

About us

At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.

We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.

We look forward to receiving your application & the start of your journey with UHSx.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Date posted

21 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

279-7204883-AUG25

Job locations

Worthing Hospital

Lyndhurst Road

Worthing

BN11 2DH

Job description

Job responsibilities

To deal with general enquiries from patients, GPs, other hospitals and other departments within the Trust in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing. Setting up new patient and follow-up outpatient clinics, highlighting any required changes to the coordinators.Processing of clinic outcomes, ensuring follow-up appointments are scheduled for those unable to be booked at the time of the clinic.

To use and obtain information from the Patient Administration System (PAS).Email patients, GPs, staff and other departments within the hospital.

Job description

Job responsibilities

To use and obtain information from the Patient Administration System (PAS).Email patients, GPs, staff and other departments within the hospital.

Person Specification

Experience and Qualifications

Essential

GCSE equivalent in English and Maths
Good general education

Desirable

An appropriate qualification in word processing or typing

Knowledge, Training and Experience

Essential

Good computer skills, including Ms Word and Excel
Previous related work experience, preferably in an office environment

Desirable

Previous experience in the NHS or in a related field
Experience of secretarial work
Knowledge of medical terminology

Planning and Organisational Skills

Essential

Able to manage own time effectively
Able to work within an office environment
Able to maintain attention to detail under pressure

Physical Skills

Essential

Good keyboard skills

Desirable

Audio typing

Personal Qualities

Essential

Ability to work on own initiative and as part of a team
Ability to work in a pressurised environment
Flexible approach to work

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles
Evidence of having undertaken own development to improve understanding of equalities issues

Communication and Relationship Skills

Essential

Polite and helpful communication skills and good telephone manner
Friendly and approachable manner

Patient Care

Essential

Maintain accurate and confidential records

Person Specification

Experience and Qualifications

Essential

GCSE equivalent in English and Maths
Good general education

Desirable

An appropriate qualification in word processing or typing

Knowledge, Training and Experience

Essential

Good computer skills, including Ms Word and Excel
Previous related work experience, preferably in an office environment

Desirable

Previous experience in the NHS or in a related field
Experience of secretarial work
Knowledge of medical terminology

Planning and Organisational Skills

Essential

Able to manage own time effectively
Able to work within an office environment
Able to maintain attention to detail under pressure

Physical Skills

Essential

Good keyboard skills

Desirable

Audio typing

Personal Qualities

Essential

Ability to work on own initiative and as part of a team
Ability to work in a pressurised environment
Flexible approach to work

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles
Evidence of having undertaken own development to improve understanding of equalities issues

Communication and Relationship Skills

Essential

Polite and helpful communication skills and good telephone manner
Friendly and approachable manner

Patient Care

Essential

Maintain accurate and confidential records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Worthing Hospital

Lyndhurst Road

Worthing

BN11 2DH

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Worthing Hospital

Lyndhurst Road

Worthing

BN11 2DH

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)