Job responsibilities
Communication
To work with all members of the BI team and other teams responsible for Performance and use of BI, e.g. Commissioning team, to ensure that all areas of Performance, trust business and use of business intelligence across the Trust are monitored effectively and consistently.
Present scorecards to a wide range of staffing as required where appropriate, e.g. Clinical Outcomes and Health Inequalities Group. Discuss any areas of concern with the relevant Divisional lead.
Develop constructive working relationships with Divisional management and clinical teams to ensure that a performance focused culture where safety, quality and excellent patient care are consistently delivered though the provision of high-level analytical interpretation and modelling services.
To clearly articulate and translate the methodology and output of complex analyses to staff at all levels and in various roles within the organisation
To present and report performance and other highly complex information verbally and in writing, adjusting presentation styles to meet the requirements of different audiences. This will include both regular and ad-hoc reports.
To participate in project teams and attend meetings and committees, providing expert advice on issues with an information dimension.
To be the lead analyst for one or more workstreams, attending regular meetings and work closely with clinicians and managers to identify information requirements. To develop appropriate reporting solutions, undertake analyses and provide advice as required.
Analytical and Judgmental
To extract, manage and analyse complex data sets using spreadsheets, databases and other software tools.
To proactively analyse trends and identify exceptions on a wide range of performance measures and to alert responsible managers when necessary.
To forecast and model activity, waiting lists and other complex information in relation to performance targets, service and business planning.
Planning and Organisational
Assist in the preparation of operational and strategic corporate and departmental plans.
Play an active role in internal planning and change projects within the Information Services Team.
To assist in the specification, development, implementation and deployment of end-user reporting systems, including training and support for users.
Policy and Service Development Implementation
To assist in production of departmental policies, procedures, and guidance and to contribute to information quality assurance programmes.
To participate in and provide specialist information support to trust-wide quality and service improvement programmes such as Patient First.
To assist in the development of performance indicators and other information to support service improvement at both a corporate and departmental level.
Information Resources
To maintain and update departmental databases and data sets to ensure they continue to meet information requirements as they evolve.
To maintain the security and integrity of departmental databases and information resources to ensure adherence to relevant information governance principles.
To participate in I.T. projects as required ensuring continuity and integrity of critical information in the transition to new systems.
To co-ordinate, the collation, validation, and submission of mandatory data returns for the Clinical Outcomes & Effectiveness Portfolio.
Research and Development
To understand current NHS performance management frameworks and information requirements and to be aware of and advise on the impact of future developments.
To develop a good working knowledge of Balanced Scorecards and other performance frameworks and to advise and support their application within the Trust.
To be aware of developments in software used by the team to ensure the most effective use of these resources to analyse and present information.
Professional
To provide cover for other members of the team in the event of sickness and annual leave.
Implementation and communication of agreed objectives on own initiative acting within professional policies and guidelines.
Able to initiate action without reference to own Manager within own specialist areas.
Able to multitask and deal with several projects simultaneously.
Able to prioritise unpredictable workload on a day-to-day basis.
Risk Management
Be aware of the Trusts risk management strategy and policies.
Support the departmental manager in promoting a risk management culture within your working environment, ensuring participation and involvement when requested. Identify potential risks that may impact on the Trusts ability to achieve its objectives, and report concerns to the line manager.
Health and Safety is the responsibility of all staff and the post holder is required to take due care at work, report any accidents or untoward occurrences and comply with the Trust Health & Safety Policy in order that it can fulfil its Health and Safety responsibilities.
The Trust operates a Smoke Free Policy, and smoking is forbidden throughout the Trusts premises.
Service Delivery and Improvement
Provide an expert data analyst service to support a performance focused culture in line with the Trusts excellent care every time mission, where safety, quality and excellent patient care are consistently delivered, supported by the provision of high-level analytical interpretation and modelling services.
Use in-depth specialist knowledge of statistics and information analysis of both Trust, Divisional data, and comparative benchmark data from across the NHS to produce meaningful intelligence to support evidence-based decision making.
To lead on and be responsible for the timely and accurate submission of Reports including for the Clinical Outcomes and Health Inequalities Group, monitoring progress against targets and identifying where improvements in the effective and efficient delivery of services can take place.
Create and maintain a clear programme and timetable for the completion of dashboards and other performance reporting required by the Clinical Outcomes and Effectiveness Portfolio, including Division as part of the Trust business cycle.
Develop and deliver performance monitoring against national and local performance standards and develop reporting to ensure these standards are achieved and maintained.
Make, and support others in making highly complex business judgements involving facts or situations that require the analysis, interpretation and comparison of a range of options (for example as part of development of business cases).
To support where required the Project Management Office (PMO) service improvement and efficiency schemes by performance tracking for specific programmes related to the Clinical Outcomes and Effectiveness Portfolio.
Exercise sound judgment in the analysis and stratification of complex issues, providing realistic options for improvement, linking the analysis to the actual operational issue, e.g. analysing the speciality performance of 18 weeks to find out where improvements need to be made.
To support management of relevant budgets within the Clinical Outcomes & Effectiveness Portfolio.
Provide specialist training for staff from own or other disciplines on own subject area, when required.
Identify, analyse and evaluate data quality issues which may impact on information provision and, through experience, judge whether action needs to be taken in terms of user input correction or whether further investigation is required to understand outcome variations. Follow up data quality issues with relevant teams, which may require the post-holder to suggest changes to working practices both within own department and Trust-wide as a result, developing and delivering training to prevent re-occurrence.
People Management and Development
To provide training and support to staff in using information resources developed and/or deployed by the Information Services Team or Clinical Outcomes & Effectiveness Portfolio.
Exchange knowledge and experience with other team members and where appropriate provide ongoing training and advice to support development and effective delivery of systems, processes or projects.
Patient / Client Care
Incidental contact within the care environment.
Learning and Development
Attend mandatory training updates as required.
Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
Identify own learning needs and jointly plan training requirements with your line manager.
Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the department and the organisation.
