Job summary
The Senior Thrombosis & Anticoagulation Administrator will have responsibility for the organisation of anticoagulation and thrombosis clinics and the day to day smooth running of the service, receiving referrals and dealing with complex anticoag queries. In your role working face to face with our service users, you will be the face and initial contact point representing the Thrombosis and Anticoagulation Team.
Under the leadership and guidance of the Thrombosis and Anticoagulation Administration Manager, they will be able to take the lead in providing point of care testing for patients in our face to face clinics. This includes training staff and patients in its use and assessing competencies and CoaguChek Quality Control.
The Senior Thrombosis & Anticoagulation Administrator therefore functions at a higher competency level than that of other Administrative Support, one that involves high level patient contact and delivery of care, along with a higher level of clinical accountability. The Senior Thrombosis and Anticoagulation administrator must be able to work autonomously and also in conjunction with the administrative team, clinical nurse specialists, Consultants and internal and external stakeholders.
Main duties of the job
1. Lead, manage and be accountable for the use of the point of care testing device CoaguChek (CC) in clinic. Ensuring quality controls are in place including quarterly NEQAS external QC.
2. To provide fast anticoagulation referral reviews, adding referrals to the DAWN database and CAREFLOW. Book clinic appointments where appropriate.
3. To identify and problem solve on-going service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate.
4. Liaise closely with the Administration Manager, Service Lead and Clinical Nurse specialist team highlighting any issues in a timely manner.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
-
Lead, manage and be accountable for the use of the point of care testing device CoaguChek (CC) in clinic. Ensuring quality controls are in place including quarterly NEQAS external QC.
2. To provide fast anticoagulation referral reviews, adding referrals to the DAWN database and CAREFLOW. Book clinic appointments where appropriate.
3. To identify and problem solve on-going service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate.
4. Liaise closely with the Administration Manager, Service Lead and Clinical Nurse specialist team highlighting any issues in a timely manner.
5. Close working with the Administration Manager to ensure constantly updated system reviews, patient management and best practice.
6. Ensure safe and smooth running of Nurse and New patient face to face clinics. Obtain fingerpick blood samples using the CoaguChek. Keep accurate records of the result and report to the Clinical Nurse Specialist in the Anticoagulation Clinic.
7. Ensure all necessary internal and external quality controls on the CoaguChek are carried out and accurate records kept. Quarterly Quality Controls undertaken and reported via NEQAS. Report any issues to the Administration Manger.
8. Ensure all clinical responsibilities are conducted according to Trust policies and guidelines regarding infection control and prevention.
9. Contribute to the provision of a safe and therapeutic environment for all staff, patients, relatives, friends and hospital visitors.
10. Answering patient telephone line including managing the answerphone system, dealing with complex anticoagulation queries, rebooking appointments as appropriate. Passing on advice provided by the Clinical Nurse Specialist when required.
Job description
Job responsibilities
-
Lead, manage and be accountable for the use of the point of care testing device CoaguChek (CC) in clinic. Ensuring quality controls are in place including quarterly NEQAS external QC.
2. To provide fast anticoagulation referral reviews, adding referrals to the DAWN database and CAREFLOW. Book clinic appointments where appropriate.
3. To identify and problem solve on-going service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate.
4. Liaise closely with the Administration Manager, Service Lead and Clinical Nurse specialist team highlighting any issues in a timely manner.
5. Close working with the Administration Manager to ensure constantly updated system reviews, patient management and best practice.
6. Ensure safe and smooth running of Nurse and New patient face to face clinics. Obtain fingerpick blood samples using the CoaguChek. Keep accurate records of the result and report to the Clinical Nurse Specialist in the Anticoagulation Clinic.
7. Ensure all necessary internal and external quality controls on the CoaguChek are carried out and accurate records kept. Quarterly Quality Controls undertaken and reported via NEQAS. Report any issues to the Administration Manger.
8. Ensure all clinical responsibilities are conducted according to Trust policies and guidelines regarding infection control and prevention.
9. Contribute to the provision of a safe and therapeutic environment for all staff, patients, relatives, friends and hospital visitors.
10. Answering patient telephone line including managing the answerphone system, dealing with complex anticoagulation queries, rebooking appointments as appropriate. Passing on advice provided by the Clinical Nurse Specialist when required.
Person Specification
Essential
Essential
- IT literate in Excel and Microsoft Word
- Experience of work within a health care setting
- Experience in the field of administration and data analysis obtained through qualification or equivalent practical experience gained through working in high level administration
- English and Maths GCSE Grade 4 or above
- Excellent communication skills, both verbal and written
- Excellent interpersonal skills and engagement skills
- Friendly, approachable and caring
- Good organisation skills
- Enthusiastic 'can do' attitude
- Able to organise own work (including good time keeping and prioritisation and ability to work as part of a team
- Good personal hygiene. Clean and well presented
Desirable
- Knowledge and experience of internal and external quality controls
- Knowledge of medical terminology
- Experience of CoguCheck
- NVQ Level 3 or equivalent experience
- Ability to take, record and distribute minutes of meetings
Skills and ED&I
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Person Specification
Essential
Essential
- IT literate in Excel and Microsoft Word
- Experience of work within a health care setting
- Experience in the field of administration and data analysis obtained through qualification or equivalent practical experience gained through working in high level administration
- English and Maths GCSE Grade 4 or above
- Excellent communication skills, both verbal and written
- Excellent interpersonal skills and engagement skills
- Friendly, approachable and caring
- Good organisation skills
- Enthusiastic 'can do' attitude
- Able to organise own work (including good time keeping and prioritisation and ability to work as part of a team
- Good personal hygiene. Clean and well presented
Desirable
- Knowledge and experience of internal and external quality controls
- Knowledge of medical terminology
- Experience of CoguCheck
- NVQ Level 3 or equivalent experience
- Ability to take, record and distribute minutes of meetings
Skills and ED&I
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
