Job summary
An exciting opportunity has arisen for a proactive, enthusiastic and motivated individual to join the Temporary Staffing Team at UHSussex. The post holder will play a key role in supporting the delivery of a high quality, responsive and effective temporary staffing service across the Trust. This includes coordinating and booking bank and agency staff to ensure clinical and non-clinical areas are safely and effectively staffed.
As a key member of the team, you will be the first point of contact for a wide range of temporary staffing queries and requests, working closely with Trust staff, external agencies, and bank workers. You will provide high-quality, responsive, and customer-focused administrative support.
We are looking for someone who thrives in a busy environment, has excellent communication and organisational skills, is confident using administrative systems and databases, and consistently delivers exceptional customer service.
Main duties of the job
Delivering excellent customer service, the post holder will be responsible for handling temporary staffing requests, ensuring shifts are filled promptly. They will manage communications with departments and agencies, maintain accurate records through the Trust's rostering systems (BankStaff) and support the smooth running of day-to-day operations.
The role requires strong attention to detail, effective time management, and a high level of administrative accuracy to ensure that compliant, qualified staff are deployed.
Excellent communication, problem-solving skills, and the ability to work collaboratively with colleagues at all levels are essential for success in this role.
While not essential, previous experience with temporary staffing, rostering systems, or healthcare administration would be advantageous.
The post holder will be based at our Worthing site, with occasional travel to other Trust sites as required.
If you have strong customer service skills, administrative experience, and are passionate about delivering excellent customer service, we would love to hear from you! For an informal chat, please contact Lisa Mugan.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
Delivering excellent customer service, the post holder will be responsible for handling temporary staffing requests, ensuring shifts are filled promptly and framework agreements. They will manage communications with departments and agencies, maintain accurate records through the Trusts rostering systems (BankStaff) and support the smooth running of day-to-day operations.
The role requires strong attention to detail, effective time management, and a high level of administrative accuracy to ensure that compliant, qualified staff are deployed. The post holder will be responsible for processing booking confirmations, and supporting audit and reporting functions.
Excellent communication, problem-solving skills, and the ability to work collaboratively with colleagues at all levels are essential for success in this role.
While not essential, previous experience with temporary staffing, rostering systems, or healthcare administration would be advantageous.
The post holder will be based at our Worthing site, with occasional travel to other Trust sites as required.
If you have strong communication skills, administrative ability, and are passionate about delivering excellent customer service, we would love to hear from you! For an informal chat, please contact Lisa Mugan.
Job description
Job responsibilities
Delivering excellent customer service, the post holder will be responsible for handling temporary staffing requests, ensuring shifts are filled promptly and framework agreements. They will manage communications with departments and agencies, maintain accurate records through the Trusts rostering systems (BankStaff) and support the smooth running of day-to-day operations.
The role requires strong attention to detail, effective time management, and a high level of administrative accuracy to ensure that compliant, qualified staff are deployed. The post holder will be responsible for processing booking confirmations, and supporting audit and reporting functions.
Excellent communication, problem-solving skills, and the ability to work collaboratively with colleagues at all levels are essential for success in this role.
While not essential, previous experience with temporary staffing, rostering systems, or healthcare administration would be advantageous.
The post holder will be based at our Worthing site, with occasional travel to other Trust sites as required.
If you have strong communication skills, administrative ability, and are passionate about delivering excellent customer service, we would love to hear from you! For an informal chat, please contact Lisa Mugan.
Person Specification
Qualifications and Experience
Essential
- GCSE Maths and English or equivalent qualification
- Proven experience in a range of administrative processes
Desirable
- Experience working with the general public
Skills
Essential
- Proven ability to communicate appropriately and effectively with all levels of staff both verbally and in writing
- Excellent IT skills (Microsoft Packages; Word, Excel, Outlook)
- Able to plan, prioritise, implement and meet targets in a complex and pressure environment, whilst producing accurate work
- Proven experience of successfully managing high volumes of work activity within challenging timescales
- Excellent interpersonal, influencing, negotiating and empathic skills
- Experience of close working relationships with senior clinicians
- Evidenced customer service skills
- Sound and professional telephone manner with the proven ability to deal with difficult enquiries
Specific Role Requirements
Essential
- Working knowledge of the Allocate Suite of Systems
- Knowledge of WTD rules
- Understanding of IR35 rules and HMRC guidelines on recruiting agency staff
Desirable
- Able to work flexibly and manage competing demands
Equality Diversity & Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Person Specification
Qualifications and Experience
Essential
- GCSE Maths and English or equivalent qualification
- Proven experience in a range of administrative processes
Desirable
- Experience working with the general public
Skills
Essential
- Proven ability to communicate appropriately and effectively with all levels of staff both verbally and in writing
- Excellent IT skills (Microsoft Packages; Word, Excel, Outlook)
- Able to plan, prioritise, implement and meet targets in a complex and pressure environment, whilst producing accurate work
- Proven experience of successfully managing high volumes of work activity within challenging timescales
- Excellent interpersonal, influencing, negotiating and empathic skills
- Experience of close working relationships with senior clinicians
- Evidenced customer service skills
- Sound and professional telephone manner with the proven ability to deal with difficult enquiries
Specific Role Requirements
Essential
- Working knowledge of the Allocate Suite of Systems
- Knowledge of WTD rules
- Understanding of IR35 rules and HMRC guidelines on recruiting agency staff
Desirable
- Able to work flexibly and manage competing demands
Equality Diversity & Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
