Job summary
Are you keen to work in Women's Health in the outpatient setting? Are you looking for a new challenge?
This role will allow you to grow and develop in the Gynaecology setting. The successful candidate will be a good communicator who enjoys working with people in a varied clinical environment caring for patients going through a variety of Gynaecology issues.
As a Healthcare Assistant-Receptionist in Gynaecology you will support the Nursing and Clinical teams to deliver high quality care to women on the Gynaecology outpatient setting, which includes, Early Pregnancy, Colposcopy, Hysteroscopy, Two Week Rule (Rapid Access), Uro-Gynaecology and General Gynaecology clinics. This will be through a mixture of clinical and reception shifts.
This is an exciting opportunity as we continue to embrace new developments and opportunities within Women's Health. You will be supported to develop the skills and competencies necessary for this role.
This will be a part-time post working, advertised as 24hrs. There will be a varied shift pattern, Monday-Friday, consisting of Earlies, Lates and Long-Days (9.5hrs or 5hrs).
Main duties of the job
- To actively take part in meeting the needs of the patients under the supervision of a qualified nurse, working within the Trust's policies and procedures and the philosophy of the department.
- To work in a team with qualified nurses, medical, healthcare professionals and other support staff.
- To report all incidents/accidents involving patients and staff to the qualified nurse and to assist in any enquiries.
- To understand role and participate in control of infection.
- To participate in quality assurance programmes as require.
- Taking an recording of temperature, pulse and respirations on instruction from the qualified nurse.
- Recording the results appropriately and reporting back.
- Collecting and disposing of body waste. Testing urine and stool specimens and recording results and appropriately reporting any abnormalities to the nurse in charge.
- Under the supervision of a qualified nurse, support patients undergoing clinical procedures ensuring their comfort and safety.
- Carry out appropriate patient observations and procedures under supervision and with relevant training.
- On arrival, check-patients in using the patient information system and complete other reception duties including booking of appointments when appropriate, completing clinic outcomes and supporting day-to-day operational running of the department.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop.
We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
Communication
- Communicate in an efficient and, polite and courteous manner at all times.
- Communicate and delays, liaising with staff and patients.
- Effective use of patient information and other IT systems.
- Discussing with senior staff any resources required to provide service delivery
Service Delivery and Improvement
- To be an effective member of a multidisciplinary team under the direction and supervision of a Registered Nurse (RN).
- To ensure that all patients are received and processed efficiently into clinics in a courteous and efficient manner.
- To arrange for the expedition of very urgent patients requiring outpatient appointments
- To book outpatient follow up appointments when required within the timescales required by the clinician ensuring that the Clinic capacity is strictly adhered to.
- To co-ordinate the input of demographic, personal and scheduling details of patients hospital attendances and outcomes using the patient information system to provide the Trust with an up to date record of patient activity and information.
- To ensure Secondary Outcomes are entered into the patient record to enable tracking through the health care pathway.
- To track in all patients case notes using the electronic Patient Document Tracking System to ensure that current location is recorded at all times on the system.
- To implement Trust policies and departmental procedures for own area and propose changes to administrative policies.
- Maintain a safe environment.
- Adherence to Trust Infection Control Policies.
- Be flexible and committed to working cross-site in all Gynaecology clinical areas
People Management and Development
- Ability to use own initiative.
- Participate in the promotion of a positive learning.
- Act as a role model at all times
Patient Care Delivery
- To actively take part in meeting the needs of the patients under the supervision of a qualified nurse, working within the Trust's policies and procedures and the philosophy of the department.
- Take and record patient observations.
- The post holder will have direct contact with patients in their capacity as an HCA within the unit, under the supervision of a RN.
- Where appropriate, to continue to develop own capabilities in nursing tasks in order to deliver a high standard of care under the supervision of a RN.
- To act as a patient advocate when chaperoning and provide support to women receiving difficult or bad news in clinics.
- To participate in ensuring effective use of resources and reduction of wastage within the department.
- Be committed to working as a Healthcare Assistant and Receptionist in order to meet the needs of the service.
- To participate in the reception of patients attending the unit to ensure that they experience a smooth and effective journey through the department, this will include working closely with all staff in this area.
- To handle all enquiries in an efficient, polite and courteous manner providing a caring and helpful service to NHS patients.
- To be the patient advocate including chaperone
- Provide emotional support particularly when patients are upset.
- Support a patients physical ability and perform personal hygiene.
- Perform observations and basic tests eg Blood Pressure, Pulse, Respiration, height, weight to calculate BMI, urinalysis and pregnancy tests.
Learning and Development
- Attend mandatory training updates as required.
- Commit to completing the 2-week induction training and Care Certificate within the first 3 months of employment at the Trust.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
For a detailed job description please see the attached job description and person specification.
Job description
Job responsibilities
Communication
- Communicate in an efficient and, polite and courteous manner at all times.
- Communicate and delays, liaising with staff and patients.
- Effective use of patient information and other IT systems.
- Discussing with senior staff any resources required to provide service delivery
Service Delivery and Improvement
- To be an effective member of a multidisciplinary team under the direction and supervision of a Registered Nurse (RN).
- To ensure that all patients are received and processed efficiently into clinics in a courteous and efficient manner.
- To arrange for the expedition of very urgent patients requiring outpatient appointments
- To book outpatient follow up appointments when required within the timescales required by the clinician ensuring that the Clinic capacity is strictly adhered to.
- To co-ordinate the input of demographic, personal and scheduling details of patients hospital attendances and outcomes using the patient information system to provide the Trust with an up to date record of patient activity and information.
- To ensure Secondary Outcomes are entered into the patient record to enable tracking through the health care pathway.
- To track in all patients case notes using the electronic Patient Document Tracking System to ensure that current location is recorded at all times on the system.
- To implement Trust policies and departmental procedures for own area and propose changes to administrative policies.
- Maintain a safe environment.
- Adherence to Trust Infection Control Policies.
- Be flexible and committed to working cross-site in all Gynaecology clinical areas
People Management and Development
- Ability to use own initiative.
- Participate in the promotion of a positive learning.
- Act as a role model at all times
Patient Care Delivery
- To actively take part in meeting the needs of the patients under the supervision of a qualified nurse, working within the Trust's policies and procedures and the philosophy of the department.
- Take and record patient observations.
- The post holder will have direct contact with patients in their capacity as an HCA within the unit, under the supervision of a RN.
- Where appropriate, to continue to develop own capabilities in nursing tasks in order to deliver a high standard of care under the supervision of a RN.
- To act as a patient advocate when chaperoning and provide support to women receiving difficult or bad news in clinics.
- To participate in ensuring effective use of resources and reduction of wastage within the department.
- Be committed to working as a Healthcare Assistant and Receptionist in order to meet the needs of the service.
- To participate in the reception of patients attending the unit to ensure that they experience a smooth and effective journey through the department, this will include working closely with all staff in this area.
- To handle all enquiries in an efficient, polite and courteous manner providing a caring and helpful service to NHS patients.
- To be the patient advocate including chaperone
- Provide emotional support particularly when patients are upset.
- Support a patients physical ability and perform personal hygiene.
- Perform observations and basic tests eg Blood Pressure, Pulse, Respiration, height, weight to calculate BMI, urinalysis and pregnancy tests.
Learning and Development
- Attend mandatory training updates as required.
- Commit to completing the 2-week induction training and Care Certificate within the first 3 months of employment at the Trust.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
For a detailed job description please see the attached job description and person specification.
Person Specification
Shortlisting Criteria
Essential
- Demonstrates evidence of being an effective communicator
- Keen to develop
- Identified Gynaecology as an area of interst
Desirable
- Gynaecology Experience
- Previous healthcare experience
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Shortlisting Criteria
Essential
- Demonstrates evidence of being an effective communicator
- Keen to develop
- Identified Gynaecology as an area of interst
Desirable
- Gynaecology Experience
- Previous healthcare experience
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
