Job summary
We have an exciting opportunity which has arisen in the Specialist Surgery Division for a Support Secretary in Urology 37.5 hours per week Monday to Friday.
This role provides an opening for enthusiastic individual who wishes to broaden their horizons in administration. The position requires an individual who puts the patient first and seeks opportunities to develop the service and themselves in order to improve systems and processes to meet Trust targets and values.
We are looking for an individual who has the ability to communicate effectively with colleagues, patients and the clinical staff.
Previous secretarial/administration experience and typing skills are essential. Knowledge of the hospital environment and medical terminology are desirable.
Training and support will be given to the successful candidate.
Main duties of the job
You will be working within the Urology admin team alongside Speciality Co-ordinators, Operational Management Team and Clinical staff. The team are based in an office alongside the Consultants and Registrars, which enables good communication and working relationships with the clinical team. As a team we take pride in the roles we play to ensure the smooth and efficient running of the service with an emphasis on patient care. This post would be well suited to someone who enjoys being a team player.
To deal with general enquiries from patients, GP's, other hospitals and other departments within the Trust in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing.
Typing of clinic letters and other correspondence from audio dictation.Make amendments to patient details on PAS as required, in line with Trust policy.Setting up new patient and follow-up outpatient clinics, highlighting any required changes to the coordinators.Processing of clinic outcomes, ensuring follow-up appointments are scheduled for those unable to be booked at the time of the clinic.To use and obtain information from the Patient Administration System (PAS).Email patients, GPs, staff and other departments within the hospital.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programmefor staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex
Candidate information pack - University Hospitals Sussex NHS Foundation Trust
Job description
Job responsibilities
You will be working within the Urology admin team. The team are based in an office with the Consultants and Registrars which enables good communication and working relationships with the clinical team. As a team we take pride in the roles we play to ensure the smooth and efficient running of the service with an emphasis on patient care. This post would be well suited to someone who enjoys being a team player.
To deal with general enquiries from patients, GPs, other hospitals and other departments within the Trust in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing.
Typing of clinic letters and other correspondence from audio dictation.Make amendments to patient details on PAS as required, in line with Trust policy.Setting up new patient and follow-up outpatient clinics, highlighting any required changes to the coordinators.Processing of clinic outcomes, ensuring follow-up appointments are scheduled for those unable to be booked at the time of the clinic.To use and obtain information from the Patient Administration System (PAS).Email patients, GPs, staff and other departments within the hospital.
Job description
Job responsibilities
You will be working within the Urology admin team. The team are based in an office with the Consultants and Registrars which enables good communication and working relationships with the clinical team. As a team we take pride in the roles we play to ensure the smooth and efficient running of the service with an emphasis on patient care. This post would be well suited to someone who enjoys being a team player.
To deal with general enquiries from patients, GPs, other hospitals and other departments within the Trust in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing.
Typing of clinic letters and other correspondence from audio dictation.Make amendments to patient details on PAS as required, in line with Trust policy.Setting up new patient and follow-up outpatient clinics, highlighting any required changes to the coordinators.Processing of clinic outcomes, ensuring follow-up appointments are scheduled for those unable to be booked at the time of the clinic.To use and obtain information from the Patient Administration System (PAS).Email patients, GPs, staff and other departments within the hospital.
Person Specification
Experience and Qualifications
Essential
- GCSE equivalent in English and Maths
- Good general education
Desirable
- An appropriate qualification in word processing or typing
Knowledge, Training and Experience
Essential
- Good computer skills, including Ms Word and Excel
- Previous related work experience, preferably in an office environment
Desirable
- Previous experience in the NHS or in a related field
- Experience of secretarial work
- Knowledge of medical terminology
Planning and Organisational Skills
Essential
- Able to manage own time effectively
- Able to work within an office environment
- Able to maintain attention to detail under pressure
Physical Skills
Essential
Desirable
Personal Qualities
Essential
- Ability to work on own initiative and as part of a team
- Ability to work in a pressurised environment
- Flexible approach to work
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Communication and Relationship Skills
Essential
- Polite and helpful communication skills and good telephone manner
- Friendly and approachable manner
Patient Care
Essential
- Maintain accurate and confidential records
Person Specification
Experience and Qualifications
Essential
- GCSE equivalent in English and Maths
- Good general education
Desirable
- An appropriate qualification in word processing or typing
Knowledge, Training and Experience
Essential
- Good computer skills, including Ms Word and Excel
- Previous related work experience, preferably in an office environment
Desirable
- Previous experience in the NHS or in a related field
- Experience of secretarial work
- Knowledge of medical terminology
Planning and Organisational Skills
Essential
- Able to manage own time effectively
- Able to work within an office environment
- Able to maintain attention to detail under pressure
Physical Skills
Essential
Desirable
Personal Qualities
Essential
- Ability to work on own initiative and as part of a team
- Ability to work in a pressurised environment
- Flexible approach to work
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Communication and Relationship Skills
Essential
- Polite and helpful communication skills and good telephone manner
- Friendly and approachable manner
Patient Care
Essential
- Maintain accurate and confidential records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
