Job summary
We have an exciting secondment opportunity for an internal applicant.
The successful candidate will be responsible for a range of professional leadership duties including the operational management of the waiting lists and clinic/theatre capacity within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions.
Main duties of the job
The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working. They will be expected to identify new business opportunities and actively take these forward with the Directorate team.
Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently. The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
The post holder will contribute to the development and implementation of the service strategies at Directorate, Division and Trust level in particular focusing on delivering service developments that will improve the patient pathway, enhance the quality of service delivery and deliver performance targets whilst identifying any potential efficiency savings.
The post holder will establish business processes and procedures within their area(s) that satisfy the Trusts statutory obligations. They will work collaboratively with other operational and professional leads within the Directorate and across the organisation to ensure that the Trust can evidence its compliance with national policies and standards.
The Operational Manager will support the Trust in driving transformation as well as value for money in planning, commissioning and services.
The post holder will be responsible for management of the directorate budget and staff establishment control, including ensuring appropriate allocation of financial resources and ensure that expenditure is monitored against budget and maintain financial control.
Job description
Job responsibilities
The post holder will contribute to the development and implementation of the service strategies at Directorate, Division and Trust level in particular focusing on delivering service developments that will improve the patient pathway, enhance the quality of service delivery and deliver performance targets whilst identifying any potential efficiency savings.
The post holder will establish business processes and procedures within their area(s) that satisfy the Trusts statutory obligations. They will work collaboratively with other operational and professional leads within the Directorate and across the organisation to ensure that the Trust can evidence its compliance with national policies and standards.
The Operational Manager will support the Trust in driving transformation as well as value for money in planning, commissioning and services.
The post holder will be responsible for management of the directorate budget and staff establishment control, including ensuring appropriate allocation of financial resources and ensure that expenditure is monitored against budget and maintain financial control.
Person Specification
Experience and qualifications
Essential
- oEducated to masters level or equivalent level of knowledge and experience
- oExperience of continued learning and professional development to postgraduate diploma or equivalent level. oExperience of working within a complex, varied and unpredictable environment
- oExperience of continued learning and professional development to postgraduate diploma or equivalent level.
Desirable
- Project management qualification
Skills
Essential
- oDemonstrable previous success in leading and delivering service change and performance initiatives.
- oEvidence of preparing and presenting reports up to Board level
- oEvidence of the ability to source, interpret and report on highly complex data
- oEvidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
- oAbility to work as part of a team and/or independently across departmental, organisational and professional boundaries
- oExcellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
- oAbility to communicate effectively at all levels and overcome barriers to understanding and resistance to change
- oExperience of effectively managing a budget
- oAbility to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information.
- oConflict management, influencing and negotiation skills
- oAbility to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers
- oExcellent organisational skills and attention to detail
- oAbility to prioritise workload and work to deadlines
- oComputer literate in Word, Database, Presentation, Spreadsheet and file management to a high level
- oAbility to interrogate information systems and manipulate data to produce reports
Desirable
- Advanced use of Patient Administration Systems
People Management and Development
Essential
- oProven evidence of managing a significant size team and utilising resource effectively and efficiently eg theatre and clinic capacity
- oKnowledge and understanding of people management processes required for both direct management and responsibility for involvement in supporting processes outside of own area
- Experience of managing and implementing change within the workforce
- oExperience of a range of employment issues including but not limited to Sickness, Disciplinary, Performance and Grievance issues.
- oExperience of engagement with workforce colleagues including driving strategic plans forward to the point of delivery, establishing clear work priorities, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
Specific Requirements
Essential
- oKnowledge and understanding of National Development Strategies and delivery of NHS Healthcare services
- oKnowledge understanding of Clinical Governance and risk management systems
Equality, Diversity & Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Experience and qualifications
Essential
- oEducated to masters level or equivalent level of knowledge and experience
- oExperience of continued learning and professional development to postgraduate diploma or equivalent level. oExperience of working within a complex, varied and unpredictable environment
- oExperience of continued learning and professional development to postgraduate diploma or equivalent level.
Desirable
- Project management qualification
Skills
Essential
- oDemonstrable previous success in leading and delivering service change and performance initiatives.
- oEvidence of preparing and presenting reports up to Board level
- oEvidence of the ability to source, interpret and report on highly complex data
- oEvidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
- oAbility to work as part of a team and/or independently across departmental, organisational and professional boundaries
- oExcellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
- oAbility to communicate effectively at all levels and overcome barriers to understanding and resistance to change
- oExperience of effectively managing a budget
- oAbility to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information.
- oConflict management, influencing and negotiation skills
- oAbility to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers
- oExcellent organisational skills and attention to detail
- oAbility to prioritise workload and work to deadlines
- oComputer literate in Word, Database, Presentation, Spreadsheet and file management to a high level
- oAbility to interrogate information systems and manipulate data to produce reports
Desirable
- Advanced use of Patient Administration Systems
People Management and Development
Essential
- oProven evidence of managing a significant size team and utilising resource effectively and efficiently eg theatre and clinic capacity
- oKnowledge and understanding of people management processes required for both direct management and responsibility for involvement in supporting processes outside of own area
- Experience of managing and implementing change within the workforce
- oExperience of a range of employment issues including but not limited to Sickness, Disciplinary, Performance and Grievance issues.
- oExperience of engagement with workforce colleagues including driving strategic plans forward to the point of delivery, establishing clear work priorities, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
Specific Requirements
Essential
- oKnowledge and understanding of National Development Strategies and delivery of NHS Healthcare services
- oKnowledge understanding of Clinical Governance and risk management systems
Equality, Diversity & Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
