University Hospitals Sussex NHS Foundation Trust (279)

Ophthalmology Receptionist

The closing date is 06 July 2025

Job summary

We are looking for a receptionist to join our friendly and busy Ophthalmology department.

You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service.

The ideal candidate will be organised, efficient and have excellent and strong communication skills and will be able to work well within a team.

Main duties of the job

To be the first point of contact for our patients arriving for appointments or for surgery.

Booking emergency appointments

Processing emergency referrals

Scanning documents

Processing emails

Answering the telephone

Caching up clinics daily

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Date posted

26 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

279-7207327-JUN25

Job locations

Southlands

Upper Shoreham Road

Shoreham By Sea, West Sussex

BN43 6TQ

Job description

Job responsibilities

To be the first point of contact for our patients arriving for appointments or for surgery.

Booking emergency appointments

Processing emergency referrals

Scanning documents

Processing emails

Answering the telephone

Caching up clinics daily

Job description

Job responsibilities

To be the first point of contact for our patients arriving for appointments or for surgery.

Booking emergency appointments

Processing emergency referrals

Scanning documents

Processing emails

Answering the telephone

Caching up clinics daily

Person Specification

Experience

Essential

Reception/Customer Service experience
GCSE or equivalent in English & Maths
Excellent communication skills
Able to prioritise own workload and to work to tight deadlines.
Ability to work under pressure in a busy clinic reception environment.

Desirable

NHS administration experience

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles
Evidence of having undertaken own development to improve understanding of equalities issues

Person Specification

Experience

Essential

Reception/Customer Service experience
GCSE or equivalent in English & Maths
Excellent communication skills
Able to prioritise own workload and to work to tight deadlines.
Ability to work under pressure in a busy clinic reception environment.

Desirable

NHS administration experience

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles
Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Southlands

Upper Shoreham Road

Shoreham By Sea, West Sussex

BN43 6TQ

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Southlands

Upper Shoreham Road

Shoreham By Sea, West Sussex

BN43 6TQ

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)