Job summary
We have an exciting opportunity to join our team as a Cancer Support Worker position based at The Royal Sussex County Hospital, with occasional travel to other UHSussex sites.
This role supports our clinical nurse specialist team to care for patients diagnosedwith cancer. They will join an existing team of Band 4 support workers within cancer services.
It will be important that the individual is motivated and enthusiastic about providing outstanding care to patients across their whole pathway. Is able to work autonomously and as part of the multi-disciplinary team.
Main duties of the job
The Cancer Support Worker (CSW) will support the site specific Clinical Nurse Specialist in filling their complex role under the line management of the the Cancer Support Worker Team Leader. A large part of the role involves assisting the Clinical Nurse Specialist and Cancer Support Worker Team Leader in key elements of the Personalised Care programme.
- Holistic Needs Assessment
- Care Plan development
- End of treatment Summaries
- Health and Well-being events and resources.
They will develop a network of contacts across all care settings within Health and Social Care to enable them to help patients resolve any non-clinical issues they may be facing.
This may often require onward referral to other professionals and discussion with the clinical team in relation to clinical issues.
The other main duty of this role is to support the Clinical Nurse Specialists by triaging incoming calls to the CNS Helpline. This will involve advice and guidance, referral onwards and supporting patients needs where appropriate to do so and within clearly set boundaries.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programmefor staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate information pack - University Hospitals Sussex NHS Foundation Trust
Job description
Job responsibilities
- Co-ordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
- Triage telephone calls for CNS when CNS unavailable
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Guide people through the use of self-assessment resources
- Pro-actively identify patient and carer needs using, approved tools, protocols and procedures to ensure that people get the right support to meet their needs.
- Working with the CNS, coordinate holistic needs assessment and the development of an individual care plan including attending and holding face to face clinics
- Make visits to wards and The Sussex Cancer Centre as required
- Attend outpatient clinics to support patient information needs as directed
- Act as advocate and facilitator to resolve issues that may be perceived as barriers to care
- Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
- Encourage and support active and healthy lifestyle choices
- Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern, using agreed protocols
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
- Make sure that people affected by cancer are aware that they are interacting with a Macmillan professional and know about the full range of resources and services available through Macmillan
- Actively engage with Macmillan Cancer Support to contribute expertise and experience and support the Macmillan Corporate Strategy
- Carry out some administration duties required by the role and that may release time from specialist CNS
For further information, please see the Job Description and Person Specification.
Job description
Job responsibilities
- Co-ordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
- Triage telephone calls for CNS when CNS unavailable
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Guide people through the use of self-assessment resources
- Pro-actively identify patient and carer needs using, approved tools, protocols and procedures to ensure that people get the right support to meet their needs.
- Working with the CNS, coordinate holistic needs assessment and the development of an individual care plan including attending and holding face to face clinics
- Make visits to wards and The Sussex Cancer Centre as required
- Attend outpatient clinics to support patient information needs as directed
- Act as advocate and facilitator to resolve issues that may be perceived as barriers to care
- Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
- Encourage and support active and healthy lifestyle choices
- Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern, using agreed protocols
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
- Make sure that people affected by cancer are aware that they are interacting with a Macmillan professional and know about the full range of resources and services available through Macmillan
- Actively engage with Macmillan Cancer Support to contribute expertise and experience and support the Macmillan Corporate Strategy
- Carry out some administration duties required by the role and that may release time from specialist CNS
For further information, please see the Job Description and Person Specification.
Person Specification
Education
Essential
- good general education, English and Math GCSE A-C
Desirable
- shows willingness to undertake further training
- Level 4 qualification or Level 3 Health & Social care qualification with experience
Experience
Essential
- Relevant health or social care experience or equivalent
- Demonstrates good communication skills and values
Desirable
- Experience of multi professional team working
- Administration experience with good IT skills
Skills
Essential
- Demonstrates accurate written communication of information
Desirable
- Demonstrates ability to work flexibly and autonomously
Equality, Diversity and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Person Specification
Education
Essential
- good general education, English and Math GCSE A-C
Desirable
- shows willingness to undertake further training
- Level 4 qualification or Level 3 Health & Social care qualification with experience
Experience
Essential
- Relevant health or social care experience or equivalent
- Demonstrates good communication skills and values
Desirable
- Experience of multi professional team working
- Administration experience with good IT skills
Skills
Essential
- Demonstrates accurate written communication of information
Desirable
- Demonstrates ability to work flexibly and autonomously
Equality, Diversity and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
