Job summary
Introducing our new Same Day Emergency Care (SDEC) and Acute Assessment Unit (AAU).
We are thrilled to announce the opening our new purpose builtSDECunit in April 2025, alongside the rebranding of our Emergency Floor as anAAU.
These units are designed to enhance patient care and streamline emergency services. Their function is to provide quick, efficient and effective care to patients in urgent need of medical attention.
Same Day Emergency Care:Our SDEC allows patients to be assessed, diagnosed and treated all within the same day, minimizing hospital admissions and ensuring fast, high quality care.
Acute Assessment Unit:currently known as the Emergency Floor, the AAU offers an immediate and thorough evaluation of acutely ill patients, allowing us to quickly identify needs and create an individual plan of care.
Why choose to join our team?
We are looking for dedicated people providing administrative support, to be a part of our innovative and dynamic team that redefines acute patient care.
As a member of the SDEC/AAU team, you'll have the opportunity to rotate between both units providing essential support . Join us and become part of progressive units designed to provide SDEC, swift assessments and tailored treatment plans for acutely ill patients.
Ready to make a difference?
If you are ready to help us bring compassionate, efficient care to those who need it most, and be part of the future of healthcare, apply today to join our family.
Main duties of the job
As a unit administrator/ward clerk, will be the first point of contact for patients attending our departments. You will provide an efficient andeffective administrative and reception service to the AAU and Same Day Emergency Care Area (SDEC), managing a regular intake of patients arriving into the department with a variety of medical and surgical issues. You will need to be able to balance tact and assertiveness, combined with the ability to work calmly and patiently within a team, in a sometimes stressful environment. Computer competence, strong customer care, communication and team working skills are all required. Experience in a clinical administration role is desirable.
Experience of working within the NHS is an advantage, including knowledge of PAS, however full training will be provided.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
The Unit Administrator/Ward Clerk plays a critical role in the smooth functioning of the SDEC and AAU by managing administrative tasks and providing support to clinical staff. Here are the main responsibilities:
Key Responsibilities
-
Administrative Support:
- Manage patient admissions and discharges, ensuring all necessary applications arecompleted accurately and promptly.
- Maintain patient records and ensure they are up-to-date and accessible to clinical staff.
-
Communication:
- Serve as the first point of contact for patients, visitors, and staff, providing information and assistance as needed.
-
Scheduling and Coordination:
- Coordinate appointments and schedules for patients, including follow-up visits and tests.
-
Data Management:
- Enter and update patient information in electronic health record systems.
-
Supplies and Inventory Management:
- Monitor and manage inventory of office supplies, ensuring that the unit is adequately stocked.
- Place orders for supplies and assist with managing budgets as needed.
-
Compliance and Quality Assurance:
- Ensure compliance with hospital policies, procedures, and regulations related to patient care and data management.
- Participate in quality improvement initiatives within the unit.
-
Reception Duties:
- Greet patients and visitors, assisting them with inquiries and directing them to the appropriate areas.
Conclusion
The Unit Administrator/Ward Clerk is essential for ensuring the efficient operation of the SDEC and AAU, supporting both clinical staff and patients. This role requires strong organizational skills, attention to detail, and effective communication abilities.
Job description
Job responsibilities
The Unit Administrator/Ward Clerk plays a critical role in the smooth functioning of the SDEC and AAU by managing administrative tasks and providing support to clinical staff. Here are the main responsibilities:
Key Responsibilities
-
Administrative Support:
- Manage patient admissions and discharges, ensuring all necessary applications arecompleted accurately and promptly.
- Maintain patient records and ensure they are up-to-date and accessible to clinical staff.
-
Communication:
- Serve as the first point of contact for patients, visitors, and staff, providing information and assistance as needed.
-
Scheduling and Coordination:
- Coordinate appointments and schedules for patients, including follow-up visits and tests.
-
Data Management:
- Enter and update patient information in electronic health record systems.
-
Supplies and Inventory Management:
- Monitor and manage inventory of office supplies, ensuring that the unit is adequately stocked.
- Place orders for supplies and assist with managing budgets as needed.
-
Compliance and Quality Assurance:
- Ensure compliance with hospital policies, procedures, and regulations related to patient care and data management.
- Participate in quality improvement initiatives within the unit.
-
Reception Duties:
- Greet patients and visitors, assisting them with inquiries and directing them to the appropriate areas.
Conclusion
The Unit Administrator/Ward Clerk is essential for ensuring the efficient operation of the SDEC and AAU, supporting both clinical staff and patients. This role requires strong organizational skills, attention to detail, and effective communication abilities.
Person Specification
Experience/Qualifications
Essential
- Maths and English equivalent to GCSE grade 4 and above
- People facing role/Customer service experience
- Organised, efficient and able to prioritise workload
Desirable
- Experience of working in an NHS environment
- Experience of working in an acute area
Skills
Essential
- Computer literacy
- Knowledge of Patient Administration Systems (PAS)
Desirable
- Experience of using Careflow
Specific Requirements
Essential
- Be able to deal with patients and relatives in distress
- Ability to utilise own initiative
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Experience/Qualifications
Essential
- Maths and English equivalent to GCSE grade 4 and above
- People facing role/Customer service experience
- Organised, efficient and able to prioritise workload
Desirable
- Experience of working in an NHS environment
- Experience of working in an acute area
Skills
Essential
- Computer literacy
- Knowledge of Patient Administration Systems (PAS)
Desirable
- Experience of using Careflow
Specific Requirements
Essential
- Be able to deal with patients and relatives in distress
- Ability to utilise own initiative
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
