Job summary
An exciting opportunity has arisen to join our fast paced and vibrant administrative teams. We are looking for a part time team member in our Neurology, Stroke and Rehab service. Supporting clinicians on a daily basis to enable them to meet the clinical needs of our patients, this is a varied and fulfilling role.
To manage a full and comprehensive administrative service for the Consultants and medical staff. To act as the first point of contact, for service users. To monitor inpatient and outpatient commitments of the consultant and medical team and escalate when appropriate. Coordinate and allocate work within the admin team to ensure the effective and efficient operation of the administrative function.
Main duties of the job
You will be providing a first class administrative service dealing with patient enquiries, GP questions, supporting clinicians, chasing patent test results to name but a few tasks as well as well as ensuring all relevant information is recorded.
- Reviewing (Past) clinic arrivals/outcomes ensuring all actions have been completed on PAS
- Regularly reviewing/booking and validating from Consultants f/u pending lists
- Actioning CRB (clinic rebook) requests for Consultants leave and template changes
- Tracking and chasing of results/diagnostics/patient updates
- Review future clinics to ensure utilised, highlighting any unutilised/capacity issues
- Support typing and booking of appointments
- Supporting both the Directorate Support Manager and other colleagues as required
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in ourOutstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative communitywhere everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them whenthey need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff whichis extensive and designed to support you when you need it - because we know that to look after others we must first look afterourselves.As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the bestthat we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hopethat in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you makeand feel valued for all that you do.We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
- Work without supervision, problem solve and take initiative where required.
- To act as the first point of contact between Consultants and their team, maintaining good communication with them and other staff in the department, as well as patients and members of the public.
- Dealing with face-to-face, telephone and email enquiries from patients, relatives, GPs, other departments within the Trust/community and other hospitals in an appropriate, sensitive / diplomatic manner and as efficiently as possible, ensuring timely resolution/action. Often dealing with queries and complaints which are complex, contentious and emotional in nature.
- In the absence of the relevant consultant/s, medical or nursing team member, ensure that appropriate messages are taken or information escalated where appropriate.
- Communicate effectively with the teams on a timely basis ensuring robust systems exist so that staff feel informed.
Job description
Job responsibilities
- Work without supervision, problem solve and take initiative where required.
- To act as the first point of contact between Consultants and their team, maintaining good communication with them and other staff in the department, as well as patients and members of the public.
- Dealing with face-to-face, telephone and email enquiries from patients, relatives, GPs, other departments within the Trust/community and other hospitals in an appropriate, sensitive / diplomatic manner and as efficiently as possible, ensuring timely resolution/action. Often dealing with queries and complaints which are complex, contentious and emotional in nature.
- In the absence of the relevant consultant/s, medical or nursing team member, ensure that appropriate messages are taken or information escalated where appropriate.
- Communicate effectively with the teams on a timely basis ensuring robust systems exist so that staff feel informed.
Person Specification
Personal Specification
Essential
- Audio Typing
- Experience of Medical administration
- Experience of working in a multi faceted team
Desirable
- Experience of working in a clinical admin team
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Personal Specification
Essential
- Audio Typing
- Experience of Medical administration
- Experience of working in a multi faceted team
Desirable
- Experience of working in a clinical admin team
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
