Job summary
An exciting opportunity has arisen for a Band 3 Health Care Assistant to work within the specialist outpatient gynaecology clinics based on Horsted Keynes and Gynaecology Outpatient Centre. These fast paced clinics run on week days for colposcopy, diagnostic and treatment hysteroscopy, rapid access cancer pathway and general gynaecology clinics.
We are looking for a highly motivated healthcare assistant to join our established professional and supportive outpatient nursing team.
You will work closely with your registered nursing colleagues and the medical teams to provide compassionate care and support to patients during their appointment.
You will be enthusiastic, highly motivated and passionate in wanting to provide high quality patient centered care and support for those attending this specialist outpatient area.
This is a full time position working on a rota that covers the hours of 8am - 6pm Monday to Friday.
Who we're looking for:
Previous experience of working as an HCA (or equivalent) in a hospital setting
Experience within gynaecology or outpatient setting would be desirable
Excellent communication and interpersonal skills are essential
Knowledge of relevant IT systems is desirable but can be taught
Level 2 Diploma in Clinical Healthcare Support, Health & Social Care or NVQ Level 2 or 3
Main duties of the job
To actively monitor and maintain high standards of care and to promote health education.
To be able to establish quickly a friendly and appropriate rapport with the patients and other service users.
Undertake housekeeping duties such as cleaning couches, disposal of linen cleaning and tidying up. To actively participate in the day to day up keep of stock levels and cleanliness within the clinics.
Knowledge of Trust Policies on infection control, disposal of sharps and clinical waste, manual handling and control of substances hazardous to health.
To have good knowledge of the Trust IT systems including Panda, ICE, Careflow & CRIS.
Provide clerical assistance requesting notes, collecting and filing reports, photocopying.
To have the knowledge to appropriately prepare screening rooms, clinic rooms and equipment for ultrasound and gynaecological procedures.
Correctly identifying and preparing patients for the appropriate procedure, including adequate screening for patient safety.
Ensure effective communication with patients and relatives, explaining procedures, giving advice and reassurance.
To be competent in assisting with telephone queries.
To be actively involved in each procedure i.e. setting up sterile trolley with all correct equipment for each specialised procedure.
Preparing appropriate paperwork and labels for specimens. Concise record keeping of specimens taken to laboratory.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
Communication
Interact with patients, visitors and colleagues in a professional manner at all times.
Report / action any accidents, incidents or undue occurrences reported or witnessed.
Ensure the provision of clear and appropriate verbal and written communication with patients, carers and the multidisciplinary team at all times.
Maintain effective communications within the department and throughout the hospital.
Liaise with the Gynaecology clinic and ward team as appropriate.
Contribute positively to the effectiveness, safety and efficiency of the team.
Builds effective relationship with patients relatives and carers and other members of the nursing and multi-disciplinary team
Makes and receives telephone calls with due courtesy, effectively imparting and recording information taking into account confidentiality, Caldicott and Data Protection
Handles complaints and plaudits in a professional manner and in accordance with Trust policy
Liaises with the ward manager, specialist nurse, nurse and colleagues regarding any issues/areas of concern
To maintain confidentiality of all information obtained through professional attendance on patients or through clinical access.
Service Delivery and Improvement
To ensure infection control procedures and cleanliness are performed in line with Trust policies and procedures.
Ensure the health, safety and welfare of the department staff, taking action where necessary and report issues of concern to the senior staff nurse.
Initiate repair / maintenance requisitions as required.
Understand and implement the Trusts policies as appropriate for the clinic setting.
Be aware of and work in accordance with the Trust policies, procedures, standards and embrace the Trusts Vision We Care in the clinic environment.
Maintain awareness of professional and organisational developments.
Ensure adequate stock levels are maintained within the department.
Ensure appropriate use of all Trust resources at all times.
Attend and participate in regular departmental meetings.
Demonstrates problem solving skills when working within clinics i.e. organising missing notes, liaising with senior staff when changes need to be made within clinics to accommodate clinic & walk-in variations, ensuring transport patients are not delayed, organising or gathering test results prior to consultation i.e. scans or bloods.
Undertake housekeeping duties such as cleaning couches, disposal of linen cleaning and tidying up etc. in accordance with hospital policy. To actively participate in the day to day up keep of stock levels and cleanliness within the clinics.
To have good knowledge of the Trust IT systems including Panda, ICE, Careflow & CRIS looking up results, booking patients on, confirming patients, inputting clinical details etc
Provide clerical assistance requesting notes, collecting and filing reports, photocopying. Make any ongoing appointments and assist with completing the outcomes for clinic attendances.
To have the knowledge to appropriately prepare screening rooms, clinic rooms and equipment for ultrasound and gynaecological procedures eg: phlebotomy, vaginal examinations, colposcopy, hysteroscopy, MVA, pessary.
Collaborate with the MDT to ensure the correct preparation of patients prior to their procedure.
To be actively involved in each procedure i.e. setting up sterile trolley with all correct equipment for each specialised procedure
To have a good understanding of performing asepsis and its appropriate use.
Preparing appropriate paperwork and labels for specimens. Concise record keeping of specimens taken to laboratory.
People Management and Development
To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
Assist with the induction and support of new colleagues.
Demonstrate a positive attitude to the mentoring and support of learners and junior staff.
Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process.
Patient Care Delivery
Support patients undergoing procedures ensuring their comfort and safety.
Ensure patients have a clear understanding of the clinical situation are prepared to provide informed consent.
Chaperone and assist the clinicians and staff working within the clinic.
Be an advocate and clearly present the patient/client point of view
Ensure appropriate stock levels and equipment availability to support the smooth running of the clinics at all times.
Recognise and respond appropriately to urgent and emergency situations.
Report any change in patient condition or any problem or hazard within the department to the nurse in charge.
Learning and Development
Attend mandatory training updates as required.
Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
Identify own learning needs and jointly plan training requirements with your line manager
Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation
Job description
Job responsibilities
Communication
Interact with patients, visitors and colleagues in a professional manner at all times.
Report / action any accidents, incidents or undue occurrences reported or witnessed.
Ensure the provision of clear and appropriate verbal and written communication with patients, carers and the multidisciplinary team at all times.
Maintain effective communications within the department and throughout the hospital.
Liaise with the Gynaecology clinic and ward team as appropriate.
Contribute positively to the effectiveness, safety and efficiency of the team.
Builds effective relationship with patients relatives and carers and other members of the nursing and multi-disciplinary team
Makes and receives telephone calls with due courtesy, effectively imparting and recording information taking into account confidentiality, Caldicott and Data Protection
Handles complaints and plaudits in a professional manner and in accordance with Trust policy
Liaises with the ward manager, specialist nurse, nurse and colleagues regarding any issues/areas of concern
To maintain confidentiality of all information obtained through professional attendance on patients or through clinical access.
Service Delivery and Improvement
To ensure infection control procedures and cleanliness are performed in line with Trust policies and procedures.
Ensure the health, safety and welfare of the department staff, taking action where necessary and report issues of concern to the senior staff nurse.
Initiate repair / maintenance requisitions as required.
Understand and implement the Trusts policies as appropriate for the clinic setting.
Be aware of and work in accordance with the Trust policies, procedures, standards and embrace the Trusts Vision We Care in the clinic environment.
Maintain awareness of professional and organisational developments.
Ensure adequate stock levels are maintained within the department.
Ensure appropriate use of all Trust resources at all times.
Attend and participate in regular departmental meetings.
Demonstrates problem solving skills when working within clinics i.e. organising missing notes, liaising with senior staff when changes need to be made within clinics to accommodate clinic & walk-in variations, ensuring transport patients are not delayed, organising or gathering test results prior to consultation i.e. scans or bloods.
Undertake housekeeping duties such as cleaning couches, disposal of linen cleaning and tidying up etc. in accordance with hospital policy. To actively participate in the day to day up keep of stock levels and cleanliness within the clinics.
To have good knowledge of the Trust IT systems including Panda, ICE, Careflow & CRIS looking up results, booking patients on, confirming patients, inputting clinical details etc
Provide clerical assistance requesting notes, collecting and filing reports, photocopying. Make any ongoing appointments and assist with completing the outcomes for clinic attendances.
To have the knowledge to appropriately prepare screening rooms, clinic rooms and equipment for ultrasound and gynaecological procedures eg: phlebotomy, vaginal examinations, colposcopy, hysteroscopy, MVA, pessary.
Collaborate with the MDT to ensure the correct preparation of patients prior to their procedure.
To be actively involved in each procedure i.e. setting up sterile trolley with all correct equipment for each specialised procedure
To have a good understanding of performing asepsis and its appropriate use.
Preparing appropriate paperwork and labels for specimens. Concise record keeping of specimens taken to laboratory.
People Management and Development
To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
Assist with the induction and support of new colleagues.
Demonstrate a positive attitude to the mentoring and support of learners and junior staff.
Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process.
Patient Care Delivery
Support patients undergoing procedures ensuring their comfort and safety.
Ensure patients have a clear understanding of the clinical situation are prepared to provide informed consent.
Chaperone and assist the clinicians and staff working within the clinic.
Be an advocate and clearly present the patient/client point of view
Ensure appropriate stock levels and equipment availability to support the smooth running of the clinics at all times.
Recognise and respond appropriately to urgent and emergency situations.
Report any change in patient condition or any problem or hazard within the department to the nurse in charge.
Learning and Development
Attend mandatory training updates as required.
Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
Identify own learning needs and jointly plan training requirements with your line manager
Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation
Person Specification
Skills
Essential
- Previous Health Care Support Worker experience
- Care Certificate
Desirable
- Gynaecology Experience
- Outpatient Experience
Equality, Diversity, and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Person Specification
Skills
Essential
- Previous Health Care Support Worker experience
- Care Certificate
Desirable
- Gynaecology Experience
- Outpatient Experience
Equality, Diversity, and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
