Job summary
To facilitate the admissions process and initiate invoicing for all private patient elective, emergency admissions and outpatient activity within the Trust. Provide efficient and effective administration support to the Private Patient management team, maximising the Trusts income from Overseas Visitors (patients not resident in the UK, requiring NHS treatment) ensuring that patients are appropriately charged for any treatment that may arise in a highly sensitive and confidential environment.
Main duties of the job
The Private Patients Unit is seeking a Private Patients and Overseas Administration Assistant with excellent communication skills who is customer focused with previous office administration experience preferably within a NHS environment. Reporting to the Private Patients & Overseas Coordinator, you will be responsible for administering the Private Patients Unit's administration services and daily functions.
Working a rota that runs Mondays to Fridays from 9am to 5pm with some flexibility on occasions, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.
An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
This position may on occasions require cross site working to which a staff minibus is available.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in ourOutstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at University Hospitals Sussex NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at University Hospitals Sussex NHS Foundation Trust.
Person Specification
Experience
Essential
- Grade achieved for GCSE / CSE / O level or A level
- NVQ level 3 in business or equivalent working experience
- NVQ level 3 in customer service or equivalent working experience.
- Previous experience working in a team.
- Diplomacy and tact when dealing with difficult situations.
- Excellent listening skills.
- Good numeracy and literacy skills.
- Good knowledge of MS Office.
- Ability to understand core issues and ability to make effective decisions.
- Ability to understand policy documents in collaboration with seniors.
- Understand relevant financial information.
- Flexibility and adaptability to changing situations.
- Able to exert physical effort and move freely around the organisation as required to meet commitments.
- Ability to reflect on own work/accept and manage change
Desirable
- 2nd Language
- Proven experience of working in an acute NHS Trust.
- Knowledge of medical terminology.
- Knowledge of Compucare, Careflow.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities
Person Specification
Experience
Essential
- Grade achieved for GCSE / CSE / O level or A level
- NVQ level 3 in business or equivalent working experience
- NVQ level 3 in customer service or equivalent working experience.
- Previous experience working in a team.
- Diplomacy and tact when dealing with difficult situations.
- Excellent listening skills.
- Good numeracy and literacy skills.
- Good knowledge of MS Office.
- Ability to understand core issues and ability to make effective decisions.
- Ability to understand policy documents in collaboration with seniors.
- Understand relevant financial information.
- Flexibility and adaptability to changing situations.
- Able to exert physical effort and move freely around the organisation as required to meet commitments.
- Ability to reflect on own work/accept and manage change
Desirable
- 2nd Language
- Proven experience of working in an acute NHS Trust.
- Knowledge of medical terminology.
- Knowledge of Compucare, Careflow.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
