Ward Clerk

University Hospitals Sussex NHS Foundation Trust (279)

This job is now closed

Job summary

The ward clerk is an essential part of the ward team , who works within the ward, to provide routine clerical duties, to assist the nursing staff with the organisation of the ward.

The post holder will have direct contact with patients/visitors in their capacity as Ward Clerk within an inpatient setting, under the direction and supervision of a trained nurse.

Duties will include receiving and directing patients, visitors and staff visiting the ward. To receive and make telephone calls on behalf of the Ward Manager, referring these appropriately. To collect essential information and communicate with the appropriate member of the ward team.

To undertake clerical duties relating to documentation for patients including admission paperwork, clinical notes, discharge notification, patient records etc. In conjunction with Medical Records, make outpatients appointments and transport arrangements as appropriate. To undertake filing, andany other duties of a clerical nature which may be delegated from time to time.

To participate in the use of IT and electronic Clinical Systems within the department, keeping computer based patient information up to date and amended as necessary.

Experience working within the NHS would be an advantage and having the ability to work with a computer will be essential.Good communication skills and telephone manner are very important for this role.

Main duties of the job

Ability to answer telephone and have a good telephone manner .

To be able to take messages and relay information accurately .

Good team player able to communicate well within the team.

Computer skills needed to book transport , book patients into and out of ward virtual system.

Be able to accurately file and prepare notes, photocopy notes .

Order stationary and other items needed for the running of the ward.

Discretion needed regarding personal data of the patients.

Happy friendly disposition as you will be the first person anyone sees when entering the ward.

Have the ability ( once shown how to do something) to be able to work proactively unsupervised.

General clerical duties.

NHS experience will be beneficial for this role.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Date posted

17 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

279-6834484-DEC24

Job locations

St Richard's Hospital

Spitalfield Lane

Chichester,West Sussex,

PO19 6SE

Job description

Job responsibilities

To provide and effecting day-to-day clerical support to facilitate the smooth running of the ward under the direction and supervision of senior colleagues.

This job role covers clerical duties meeting and greeting staff, patients andvisitors, the movement of case-notes around the trust and the provision of,preparation of and maintenance of patient case-notes.

Support the Division by providing an effective booking provision as needed in each area. To make available an efficient and reliable service to bookpatients appointments in line with national targets, which in turn meet theTrusts targets.

Refer job description and person specification for full details.

Job description

Job responsibilities

To provide and effecting day-to-day clerical support to facilitate the smooth running of the ward under the direction and supervision of senior colleagues.

Refer job description and person specification for full details.

Person Specification

qualifications and previous experience

Essential

English and maths pass at GCSE level or equivalent
Good communication skills
Basic computer skills including using a keyboard
Ability to work alone with direction
good telephone manner
Ability to take messages and retain information to hand over to another member of staff or relative.

Desirable

working experience within NHS
experience in similar office work
Previous experience in ordering supplies
computer skills using spreadsheets etc

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to
Evidence of having undertaken own development to improve understanding of equalities issues

Person Specification

qualifications and previous experience

Essential

English and maths pass at GCSE level or equivalent
Good communication skills
Basic computer skills including using a keyboard
Ability to work alone with direction
good telephone manner
Ability to take messages and retain information to hand over to another member of staff or relative.

Desirable

working experience within NHS
experience in similar office work
Previous experience in ordering supplies
computer skills using spreadsheets etc

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to
Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.