Job summary
The Emergency floor is a busy 67 bedded Acute Admissions Unit. We are looking for a confident and dynamic Ward Clerk, who enjoys working in a very busy patient facing role and would thrive as part of our friendly and supportive team.
The role is varied and involves supporting the busy medical team in one of the 4 zones on the Emergency Floor
Main duties of the job
It will involve different admin tasks from booking in patients, answering the phone , filing notes, to booking transport and ordering equipment.
You will need to have excellent communication skills as this role involves liaising with a large selection of people, both internally and externally.
This is a secondment post which will be broken down into two part time positions, working two set days per week.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
Answer the telephone in a timely and courteous manner; ensuring appointments are made efficiently whilst dealing with the public in a professional and sensitive manner.Provide information either in person or over the phone to visitors regarding ward routine, infection control, procedures and patient condition updates, where there may be barriers to understanding, as provided by the nurse in charge.To collect essential information either via the telephone or directly and communicate with the appropriate member of the ward team.To receive and make telephone calls as needed and as directed by the ward staff.To handle difficult situations in a calm and professional manner.Make all referral appointments in accordance with the templates and in chronological order, setting or adjusting templates as requested. Negotiate with patients to book a suitable appointment within the national guidelines, dealing sympathetically with patients where there may be barriers to understanding.To receive and direct patients, visitors and staff visiting the ward.
Job description
Job responsibilities
Answer the telephone in a timely and courteous manner; ensuring appointments are made efficiently whilst dealing with the public in a professional and sensitive manner.Provide information either in person or over the phone to visitors regarding ward routine, infection control, procedures and patient condition updates, where there may be barriers to understanding, as provided by the nurse in charge.To collect essential information either via the telephone or directly and communicate with the appropriate member of the ward team.To receive and make telephone calls as needed and as directed by the ward staff.To handle difficult situations in a calm and professional manner.Make all referral appointments in accordance with the templates and in chronological order, setting or adjusting templates as requested. Negotiate with patients to book a suitable appointment within the national guidelines, dealing sympathetically with patients where there may be barriers to understanding.To receive and direct patients, visitors and staff visiting the ward.
Person Specification
knowledge training and experie
Essential
- Clerical experience in a relevant role
- Experience dealing with people either personally or on the telephone
Desirable
- Previous NHS experience
- Knowledge of medical terminology
communication skills
Essential
- Excellent telephone manner
- Ability to deal with difficult situations of conflict
- Ability to work on own initiative
- Demonstrable time management skills and ability to organise and prioritise own workload with conflicting priorities
Education and IT Skills
Essential
- Achieved basic level English and Maths
Desirable
- Used multiple IT programmes.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
knowledge training and experie
Essential
- Clerical experience in a relevant role
- Experience dealing with people either personally or on the telephone
Desirable
- Previous NHS experience
- Knowledge of medical terminology
communication skills
Essential
- Excellent telephone manner
- Ability to deal with difficult situations of conflict
- Ability to work on own initiative
- Demonstrable time management skills and ability to organise and prioritise own workload with conflicting priorities
Education and IT Skills
Essential
- Achieved basic level English and Maths
Desirable
- Used multiple IT programmes.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
