Job summary
We are currently looking to recruit a Full-time Band 3 Supervisor to join the Health Records Department based at St. Richard's Hospital in Chichester.
Health Records operates a 24 hour service across our 5 hospital sites; Haywards Heath, Brighton, Worthing, Shoreham-By-Sea and Chichester, and this is an exciting time to join the team as we move from paper to digital patient records.
We require an applicant who is highly organised and motivated, able to work under the pressure of deadlines, adaptable, quick to learn a variety of tasks and possess good communication skills.
Knowledge of computer systems, ability to work cross site and evidence of recent direct line management of staff is essential. Operational experience in a healthcare setting would be an advantage.
This can be a physical role involving the manual handling of case notes.
St. Richard's Health Records operational hours are 08.00 - 18.00 Monday to Friday and 09.00-17.00 weekends and bank holidays. The successful candidate willbe requiredto work office hours Monday to Friday with some flexibility expected, to be discussed at interview
Main duties of the job
The primary role of the Supervisor is to support the Operational Supervisor in producing an efficient, reliable and responsive 24-hour patient administration service, including case note management and storage, data collection and provision of information, admissions function, digitizing patient health records and archiving/storage of deceased patients' case notes.
The jobholder will assist in the day-to-day supervision of the team of clerks within this multi-sectioned Health Records Department, providing an efficient and effective service to clinical specialties in all aspects of patient administration.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programmefor staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex
Job description
Job responsibilities
The primary role of the Supervisor is to support the Operational Supervisor in providing an efficient administration service to St. Richard's Hospital, whilst line managing a team of clerks and day-to-day Supervision of an area of work within the department.
-- Please see the Job Description & Person Specs for further info --
Job description
Job responsibilities
The primary role of the Supervisor is to support the Operational Supervisor in providing an efficient administration service to St. Richard's Hospital, whilst line managing a team of clerks and day-to-day Supervision of an area of work within the department.
-- Please see the Job Description & Person Specs for further info --
Person Specification
Experience and Qualifications
Essential
- Good general education including English & Maths GCSE or equivalent
Desirable
- NVQ or equivalent experience Knowledge of Scanning Knowledge of local patient administration system
Knowledge,Training and Experience
Essential
- Proven supervisory experience. Good HR knowledge required for direct line-management of staff.
Desirable
- Experience of working in a hospital setting and using hospital information systems & Policies. Ability to teach/train new staff.
Skills
Essential
- Excellent communication skills - verbal and written.
- Ability to provide and receive complex and sensitive information. Ability to discuss sensitive HR issues with staff.
- Ability to advise on changes to operational policies and procedures that will impact on Health Records department across sites.
Analytical and judgmental
Essential
- Ability to work in a structured, logical manner.
- Ability to understand issues and explain them clearly, consistently, and succinctly.
Planning and Organisational
Essential
- Able to organise and prioritise own work to compliment that of the team.
- Excellent forward planning skills.
- Ability to work under pressure and meet deadlines.
Desirable
- Experience of planning and managing staff caseload
Information Resources/IT
Essential
- Ability to understand new systems and comply with changes to working practices
Desirable
- Experience of Microsoft Excel and Word
- Knowledge of data input and use of database.
Personal Qualities and attributes
Essential
- Empathy, sensitivity, maturity & caring.
- Ability to work as part of a team and/or autonomously
- Committed, motivated and flexible to work.
Desirable
- Willingness to work outside of normal office hours
Patient/Client Care
Essential
- Experience of working for an organisation where patients/clients are the core focus.
Desirable
- Knowledge of 'Patient First' and Trust Values
Equality, Diversit & Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues.
Person Specification
Experience and Qualifications
Essential
- Good general education including English & Maths GCSE or equivalent
Desirable
- NVQ or equivalent experience Knowledge of Scanning Knowledge of local patient administration system
Knowledge,Training and Experience
Essential
- Proven supervisory experience. Good HR knowledge required for direct line-management of staff.
Desirable
- Experience of working in a hospital setting and using hospital information systems & Policies. Ability to teach/train new staff.
Skills
Essential
- Excellent communication skills - verbal and written.
- Ability to provide and receive complex and sensitive information. Ability to discuss sensitive HR issues with staff.
- Ability to advise on changes to operational policies and procedures that will impact on Health Records department across sites.
Analytical and judgmental
Essential
- Ability to work in a structured, logical manner.
- Ability to understand issues and explain them clearly, consistently, and succinctly.
Planning and Organisational
Essential
- Able to organise and prioritise own work to compliment that of the team.
- Excellent forward planning skills.
- Ability to work under pressure and meet deadlines.
Desirable
- Experience of planning and managing staff caseload
Information Resources/IT
Essential
- Ability to understand new systems and comply with changes to working practices
Desirable
- Experience of Microsoft Excel and Word
- Knowledge of data input and use of database.
Personal Qualities and attributes
Essential
- Empathy, sensitivity, maturity & caring.
- Ability to work as part of a team and/or autonomously
- Committed, motivated and flexible to work.
Desirable
- Willingness to work outside of normal office hours
Patient/Client Care
Essential
- Experience of working for an organisation where patients/clients are the core focus.
Desirable
- Knowledge of 'Patient First' and Trust Values
Equality, Diversit & Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
