Chlamydia Screening Administrator

Job description

Job responsibilities

Communication

Answer complex enquiries both in person and on the telephone, including from people who may have varying levels of ability to understand or whose first language is not English.

Provide and receive complicated and sensitive information, and give explanations and instructions clearly and concisely including where barriers to communication may exist e.g. challenging behaviour, learning disability or those whose first language is not English

Use empathy, tact and diplomacy in dealing with patients who may be upset, hostile or antagonistic.

Answer internal and external telephone enquiries from other members of staff, other departments, patients/relatives, GP's and other hospitals in an efficient and timely manner.

Welcome visitors to the department and direct them to the appropriate member of staff.

Manage department shared email address, responding to enquiries, forwarding requests to relevant professionals.

Service Delivery and Improvement

Follow department policies and procedures and contribute to procedural and process changes which improve departmental effectiveness.

Work closely with the team to review working practices, identify new improved ways of working and find solutions to problems.

Contribute to surveys and assist with audit procedures as and when required.

Collation and distribution of Chlamydia & Gonorrhoea screening kits and resources required for outreach screening, including planning ahead to ensure enough kits are prepared for all upcoming screening events

Collation and distribution of Chlamydia & Gonorrhoea screening kits for community testing through GP's, Pharmacies and youth settings. Ensuring kits are received by community providers in a timely manner and maintaining excellent working relationships with key professionals.

Collation of online test kits and maintenance of an appropriate level of stock, processing online test requests, ensuring packs are sent out within expected time frame as per guidelines.

Processing returned test kits in-line with Standard Operating Procedures

Manage post for the CSP service including deliveries of stock and outgoing post

Operate office equipment including photocopying & printing.

Type documents such as reports and letters as requested.

Prepare invoices for authorisation and payment, order resources through trust systems, ensure stock arrives in a timely manner and is correct. Resolve any issues with suppliers. Store and maintain stock correctly.

Book meeting rooms, attend meetings and take minutes as required.

People Management and Development

To be proactive in own personal development and maintain own personal development portfolio.

To reflect on and evaluate how well knowledge and skills are being applied in order to meet current and emerging work demands.

Train and support new and Bank/agency staff in systems and processes.

To make effective use of learning opportunities within and outside the workplace feeding back to the CSP and Home-sampling Team.

Patient Care Delivery

Processing and communication of Pathology results to patients, using appropriate computer-based systems to enter patient or staff information, schedule appointments and maintain databases.

Maintain patient records, both electronically and by filing of paper records as required.

Follow office procedures and practices in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology.

May be on occasion required to attend screening events to support the outreach team in offering opportunistic screening to young people.

Learning and Development

Attend mandatory training updates as required.

Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

Identify own learning needs and jointly plan training requirements with your line manager

Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

Maintain health and safety in the department for self and others and report all incidents and accidents to line manager as soon as possible, in accordance with departmental and trust policy.

Person Specification

Experience/qulaifications

Essential

• 5 GCSE's (A-C) or equivalent, including maths and english
• educated to at least NVQ Level 3 or equivalent level of competency
• Keyboard skills to RSA Level 3 or equivalent.

Desirable

• Recognised IT qualification e.g. CLAIT, ECDL or equivalent

Skills

Essential

• knowledge and awareness of clerical and administrative procedures
• confidentiality
• Team work
• Able to answer patient queries, book appointments using the computer system
• communication skills
• tact/diplomacy/communicate sensitive information
• customer service
• communicate complex information where there are barriers to understanding
• ICT Skills
• accuracy in data input

People Management & development

Essential

• problem solving/efficiency
• training and delegation to bank staff/volunteers

Specific requirements

Essential

• plan and prioritise
• competing tasks and demands
• work unsupervised

Equality, Diversity & Inclusion

Essential

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital

Eastern Road

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)