Respiratory Administrator

Job description

Job responsibilities

Communication

excellent communication skills to enable you to provide and receive information for patients, carers, relatives and colleagues effectively. At times, barriers to communication present where a patient may not easily understand because of cultural or language difficulties or physical/mental health needs.

Receive verbal complaints from patients/relatives/staff in a professional manner and, if able resolve or diffuse the situation

Liaise with other members of the MDT/external staff.

Liaise with medical representatives

organise meetings.

Attend meetings and take minutes as required.

Typing nurse clinic letters

Issue sundry equipment to OSA patients as required, ensure accurate recording of items

Greet all patients and carers presenting at the Respiratory centre in a friendly, professional and courteous timely manner

Answer phone effectively and make phone calls to patients etc, ensuring verbal messages are communicated accurately, respecting confidentiality at all times

Ensure timely and effective communication with the clinical staff and other staff members.

Ensure communication and information is accessible to all; such interpretation services

Support for communication needs which relate to an impairment, sensory loss, disability, and / or because the individual does not speak or read English

Ensure timely and effective communication with clinical and other staff members on all professional matters.

Liaise with all staff to ensure a smooth general administration service

Communicate effectively with telephone enquiries from patients, relatives, wards, GPs, practice nurses, Consultants, other health care providers and other professionals, taking appropriate action, recording messages clearly and with accuracy

Demonstrate own role and responsibilities to new starters within the team.

Service Delivery and Improvement

To be able to work independently and use initiative.

to be aware of and follow Trust policies

To propose changes to working practices to improve efficiency in the service.

Report all complaints/incidents to the immediate senior member of staff and document accordingly.

Support the Hospital in times of business continuity and emergency planning.

Make judgements based on appointment availability, organise and book/plan clinics.

Ensure effective service delivery.

Balance conflicting administrative priorities using initiative to resolve complex/difficult situations.

Check data entry for accuracy

Undertakes data collection, surveys and audits as required

Undertake and support patients with satisfaction survey

Ensure adequate levels of stationary/sundry equipment.

People Management and Development

work as part of the team to provide a high quality service

to have an awareness of waiting times and timeliness of issuing contact letters and act accordingly, seeking advice where necessary

To ensure all necessary patient documentation is prepared

Patient Care Delivery

Provide non-clinical advice to patients

Speak to patients/carers on the telephone to obtain routine information/make appointments

Observe and participate in the quality management systems within the teams ensuring a high quality and professional service is maintained to the patients.

Undertake any duties that may be deemed necessary to support the high quality service

Learning and Development

Attend mandatory training updates as required.

Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

Identify own learning needs and jointly plan training requirements with your line manager

Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.

Person Specification

essential and desirable

Essential

• GSCE English or equivalent
• 1 years experience as receptio/ward clerk/administrator at band 2 level
• Experience of dealing with the public face to face
• excellent communication skills including: oral and written
• organisational skill to include managing waiting lists and avoiding breach dates
• demonstrates tact, empathy and patience
• Able to demonstrate championing diversity in previous roles
• Ability to work within a team
• computer and Typing skills: Intermediate/Advanced typing/ word processing skills (RSA level 3/NVQ3 or equivalent).
• |Flexible attitude to work

Desirable

• Knowledge of audit and data collection: excel knowledge advantageous
• knowledge of data protection act and access to health records act
• experience of dealing with complaints
• familiarity with medical terminology
• experience with microsoft programmes: careflow and evolve

Equality, Diversity and Inclusion

Essential

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Saint Richards Hospital

spitalfield Lane

Chichester

PO19 6SE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)