University Hospitals Sussex NHS Foundation Trust (279)

Bank Helpdesk Operative

This job is now closed

Job summary

Help Desk Operative

University Hospital Sussex Foundation NHS Trust provides General Hospital Services to Brighton and Hove, West Sussex, the West of East Sussex and Mid Sussex and more specialised tertiary services across the southeast of England.

Our ambition is to be known for the quality and safety of our clinical services and for treating our patients, their families and each other with kindness and compassion

We will have succeeded if our patients feel we have done the best we can do by them and our staff feeling their contribution is recognised and valued.

As the regional teaching hospital, we work with our partner medical school and the KSS Postgraduate Deanery to undertake research and to educate and train current and future NHS staff.

Main duties of the job

An exciting opportunity has arisen to join a motivated, dedicated team of Help desk Operativesat the Royal Sussex County Hospital.

The successful candidate will be an essential part of the hospital team. They will take calls from all areas of the hospitals liaising with Team Leaders, Department Heads, Coordinators and Supervisors. Their primary aim is the welfare of our patients, visitors and staff ensuring a high quality, prompt and efficient service. They will work as a dispatcher, accurately recording information on the computer and communicating in a timely clear manner via radio, telephone and in writing. Operatives will be expected to undertake duties within the wider Soft FM team which will provide them with insight into roles within the services giving a greater understanding making them an effective Operative, training will be provided.

About us

AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.

Build a career with us:As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosingUHSussexyou are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that youdo.

Date posted

20 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£11.44 a year 0

Contract

Bank

Working pattern

Flexible working

Reference number

279- 6108343- MAR24

Job locations

Royal Sussex County Hospital Campus

Eastern Road

Brighton

BN2 5BE

Job description

Job responsibilities

Successful candidates will be reliable, flexible, and good team players who possess good interpersonal and communication skills. Each will have a proven track record of delivering a high-quality service and be able to exhibit courtesy and efficiency to patients, visitors and users at all times.

Job description

Job responsibilities

Person Specification

Interview and application evidence

Essential

Over three years previous experience of a help desk or telephone working
Clear spoken and understanding of English Language - good communication skills

Desirable

Good interpersonal skills
Previous experiance working with the public

Person Specification

Interview and application evidence

Essential

Over three years previous experience of a help desk or telephone working
Clear spoken and understanding of English Language - good communication skills

Desirable

Good interpersonal skills
Previous experiance working with the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital Campus

Eastern Road

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital Campus

Eastern Road

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)